Smartcards are being introduced as part of a wider ticket modernisation programme. This requires introducing new infrastructure, which can take time. A national programme of work is underway and more and more journeys will become available throughout 2019.
If your Smartcard stops working, staff at stations or on the train should be able to see if they can read the card using their devices. If they’re unable to assist, please call our Smartcard Support Team on 0371 244 2389.
If you tap your purse or wallet containing more than one contactless card on a reader, the reader will not know which card to read, and if you are inside London, it could also take payment from a card you did not intend to pay with. This is called card clash. To avoid card clash, only tap the card you want to use for your journey on the card reader.
Smartcards are more secure, durable and flexible than their paper equivalents. If your card is lost or stolen, you can let us know and we can block it so that no one else can use it. (This can be done by calling our Smartcard Support Team on 0371 244 2389.) They’re also more convenient, allowing you to order tickets online and collect at the station without having to queue up.
You can also store more than one ticket on your card at a time. One card – many journeys!
Simply go to crosscountrytrains.co.uk/smart to purchase your Season ticket for your Smartcard. Once you’ve purchased your ticket, go to your chosen station to collect your ticket, or choose from one of our other convenient fulfilment methods.
Once you’ve purchased online, you can collect your ticket in one of 3 ways:
At the station To collect your ticket at your chosen station, simply tap your card on the gate reader, ticket vending machine, or validator which bears the yellow sticker. In some cases you will need to validate at the ticket office itself. If you need further help at the station, simply ask a member of staff.
At a PayPoint location You may find it convenient to collect your tickets at a PayPoint location nearer to you rather than a busy station. Just hand your Smartcard to the member of staff, and they will be able to fulfil your product using the PayPoint terminal. You can find your local PayPoint location at consumer.paypoint.com/
On your Android device You can also fulfil your tickets to your Smartcard within the CrossCountry Train Tickets app on Android. Simply follow the instructions, tap your card on the back of your phone, and you’re ready to travel. As this method uses NFC technology it is only available on Android devices.