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Are my card details secure when making a payment on your site?

When making payment on our website you can be assured that your debit/credit card details are secure and protected. We use Secure Sockets Layer (SSL) technology. This technology encrypts your card details and stops anyone else accessing them.  SSL is recognised as a secure method of online payment.

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At what times can I use the Peak and Off-Peak Day Travelcards?

Day Travelcard (peak) can be used all day Monday to Friday, on the day of validity and for any journey that starts before 04.30 the following day. On public holidays it is cheaper to buy an Off-Peak Day Travelcard. Day Travelcard (off-peak) can be used from 09.30 Monday to Friday, all day Saturday, Sunday and public holidays on the day of validity and for any journey that starts before 04.30 the following day. For further information please visit

Please be aware that the times given above for both off-peak and super off-peak tickets are intended as a guideline only and we would recommend that you check the specific restrictions that apply to your ticket.

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Can I buy a ticket for someone else?

Train tickets can be brought by anyone even though certain tickets will have the name of the traveller or person who booked the tickets printed on them.

When you are making a booking you can request that the tickets are sent to a different address.

If you do purchase tickets for someone else please note that enclosed with the tickets will be the sales receipt. This shows the last four digits of the credit card as well as the purchase price.

For self-service collection please remember that the credit/debit card used to make booking is required along with the ticket collection reference provided when the booking was made. For Print your own tickets an accepted form of ID must be carried along with your ticket during your journey.

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Can I change my seat reservation?

If you have purchased a flexible ticket  (including an Anytime, Off-Peak or Super Off-Peak ticket) you may be able to add or change your seat reservation(s) before you start your journey.

To add or change your reservation, sign in to My account and then select Order status and refund applications. This will give you a list of your bookings, please select Amend journey on the booking you wish to make a change to.

You can then search for a journey to alter your reservation, and the search results will only show you trains on which your ticket is valid. Select the train you would like to reserve a seat on, and continue through to the following screens. Once you click complete, you will receive an e-mail confirming details of your train times and seat reservation. Please make a note of your new seat reservation details or take the e-mail with you when you travel.

Please note that you will be unable to amend your seat reservations online if you have purchased travel supplements (including PlusBus, First Class upgrades and London Travelcards). To make changes to your seat reservations, please contact the call centre on 0371 244 2389 - please note that changes may incur a £10 administration fee.

Also, booked JourneyCare assistance will not be transferred if the date or time of travel is changed. To amend JourneyCare arrangements, please call 0344 811 0125.

Seat reservations can only be changed once online - to make further changes please contact the call centre on 0371 244 2389.

If you are looking to change an Advance ticket, you can change your journey by clicking on Amend journey.

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Can I pay for a ticket for someone else if I am not travelling?

Yes, but the payment card and the booking reference must be brought along with you to collect tickets from a self-service ticket machine.

If you're booking Print your own tickets you can choose an accepted form of ID instead of only the payment card used for purchase. You now have the option of choosing another credit or debit card, photo driving license, passport or National Railcard. You will be asked to enter the name printed on the ID. An accepted form of ID must be brought along with your printed out Print your own ticket on your journey.

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Can I purchase a ticket for the London Underground online?

A London Underground ticket will be included with your booking if part of your journey involves using the Underground to get between stations, or if you type in 'Zone 1' or 'Zone 2' as an arrival or destination station when searching for a ticket.

You can also purchase unlimited Day Travelcards as an add-on if your arrival station is in London.

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Can I purchase tickets through your mobile site?

Yes, our mobile site allows you to search for an purchase train tickets using your mobile phone.

Is this free?
We do not charge for using this service although you may encounter data usage fees from your mobile service provider if your plan does not include 3G usage.

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Can I take a break in my journey?

Whether you are permitted to break your journey depends on the ticket type. In general more flexible tickets such as an 'Anytime' ticket will allow a break of journey, whereas the less flexible tickets will not.

The Terms and Conditions of each ticket type can be viewed when making a booking.

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Can I use my Visa Electron card to pay?

Our booking systems cannot accept Visa Electron payment. All other major Credit/Debit cards are accepted.

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Can you quote a ticket price by e-mail?

With continuous live updates on train times and ticket availability we cannot offer you a quote by e-mail. Please use the 'Find your train' panel on our website, where you can find up to the minute information covering all aspects of train travel including ticket types, fares and routes. If you encounter any problems while making the booking then why not e-mail our web support team using the 'Contact us' tab at the top of this page.

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Do I get a receipt for the tickets I purchased?

Yes, if your tickets are being delivered by post then a receipt will be enclosed with them.

If collecting from a self-service ticket machine the receipt will be printed with the tickets.

There are no VAT charges on train tickets.

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Do I have enough time to transfer between trains?

We only display tickets with estimated transfer times already taken into consideration.  The times we use are based on recommendations by the rail industry and are individually calculated for each station. If you feel a longer transfer time is required then you might want to consider a different departure time or booking each stage of the journey individually.

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How can I access CrossCountry on my mobile phone?

The best way to check train times and fares and buy tickets using your mobile phone is to use our mobile app, called 'Train Tickets'. To find out if your handset is supported and how to install the app please visit the 'Travel tools' section of our website. For more information about the benefits of CrossCountry's mobile app, click here.

If your phone is not yet supported, you can check train time, fares and availability wherever you are using CrossCountry's mobile website. Simply go to in your mobile phone's browser.

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How can I buy a ticket using the mobile application?

Buying a ticket
To purchase a ticket via our application, please follow the steps below:

  • Select the 'Find a train' option from the home screen
  • You will then progress to the 'Plan journey' page where you will need to select the journey you plan to make
  • Once you have selected your journey, including departure and return dates (if applicable), you will be shown the ticket options available for your journey and their price
  • Once you have selected the ticket you wish to buy, you will be shown the restrictions that apply to that ticket
  • Continuing from this you will be asked to select the 'Payment option' you wish to use; either a card previously used to buy a ticket via the app or a new card
  • Once payment option has been selected you will be asked to input the payment card details into the application on your mobile. If a previous card has been selected, you will just need to re-enter the three digit card security code. Once completed, you will be shown a final confirmation of your journey prior to confirming the purchase
  • Selecting 'Buy tickets' on the 'Purchase details' page will purchase the ticket
  • Your ticket can now be viewed in the 'Ticket wallet' section of the application. From this page you can check the details of your ticket, including collection and validity information. Please note you may need to refresh the page for your ticket to display
  • You can collect your tickets 10 minutes after booking when you are travelling in less than 2 hours. Otherwise you can collect at any point 2 hours after the booking.
  • M-tickets will be stored within the 'Ticket wallet' and must not be deleted until the journey has been completed
  • You must activate your M-ticket just before travel and carry the payment card used to buy the ticket, which should also be in your name

All bookings made using the application are completely secure. All purchases are made directly to the debit/credit card.

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How can I check a booking I have made using the mobile application?

Tickets can be checked via the ticket wallet section of the app. Also, if you have CrossCountry account and are signed in via the application, if you make a booking using the app it can be viewed through the 'My account' section on the CrossCountry website.

Bookings made on the website will be able to be viewed on your mobile phone/device the next time you are connected to a network, giving you total access to your journey details wherever you are.

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How can I obtain a Photocard?

You can obtain a Photocard from your local station. To obtain a Photocard you will need to provide one passport sized photo, and your photocard will be issued free of charge.

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How can I reserve a seat for my CrossCountry journey?

You can reserve your seat in one of the following ways:

  • When you book your tickets before the day of travel from any train ticket booking outlet.
  • When you book a ticket on the day of travel via the CrossCountry website or Train Tickets app.
  • You can also add a reservation to an existing booking, when signed in to 'My account' on the CrossCountry website.
  • Call Journeycare or the CrossCountry call centre on the day of travel(only when purchasing a ticket or amending an existing booking).
  • Use the Ten minute reservations text message facility.

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How did we calculate this saving?

We quote savings by comparing the price of the ticket(s) that you are buying, with the cheapest ticket(s) that would be available to purchase at the station on the day of travel. We compare using the same class of travel, and apply the same Railcards as you have selected online.

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How do I collect my ticket if I booked using the mobile application?

For some purchases, you will need to collect your tickets from a self-service ticket machine at your departure station. For some journeys you will have your ticket sent to your Train Ticket application as an m-ticket.

When you collect your tickets from a ticket machine, you will need the collection reference provided when you made your booking and the card you used to purchase the ticket. You can collect your tickets 10 minutes after booking when you are travelling in less than two hours. Otherwise you can collect at any point two hours after the booking.

Not all self-service ticket machines are linked up to the national network for collection of pre-purchased tickets. These machines are simply terminals to buy tickets there and then instead of at the station ticket office. We are working with the station operators to allow ticket collection from as many stations as possible.

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How do I get a refund for a booking made through your mobile site?

Contact us on 0844 811 0124 with your booking reference to hand. Please note that standard refund conditions of your ticket will apply.

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How do I get the CrossCountry application for my phone?

You can download the application for free direct to your phone by visiting on your mobile device or you can download the app directly from the selected app store.

For more information about the benefits of the Train Tickets application please click here.

All transactions made using the application are totally secure.

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How do I know a booking was successful?

A confirmation e-mail will be sent to your registered e-mail address when booking on the website and mobile wesite. Alternatively you can check in 'My account' or your ticket wallet when using the Train Ticket app.

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How do I pay for my ticket on the mobile site?

In order to pay for tickets on our mobile site you must be registered and use an appropriate credit or debit card. Click here to register.

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How do I pay online with a maestro card?

Not all maestro cards have an issue number.

If the main number of your Maestro card has 16 digits, there is not an issue number.

If this number is more than 16 digits, there will be an issue number on the front of the card, near the expiry date. It will simply say 'issue' followed by one or two digit number. If there is not an issue number, you will need to provide the start date instead.

All maestro payments will require either the issue number or the start date of the card.

To complete your payment online, you will also need to provide the last three digits of the number printed on the signature strip on the back of the card.

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How far in advance can I book when using your mobile site?

Tickets can be booked as far as 12 weeks in advance and up to two hours before travel, just like on our main website.

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How far in advance can I purchase a train ticket?

Tickets can be purchased anytime from 12 weeks up until two hours in advance.

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I do not have a Photocard, can I still order a Season ticket?

If you wish to purchase a Season ticket and do not have a Photocard, please take a passport sized photograph to any Mainline Ticket Office. They will be able to issue you with a Photocard. You cannot order a Season ticket without a Photocard.

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I have made a mistake with my journey details on the order form. What can I do to correct it?

If you have already submitted the order, please contact us immediately via the 'Contact us' link.  We will cancel the incorrect order and you will need to place a new order with the correct details.

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I left my Season Ticket at home and had to purchase a ticket for the day. Can I get a refund?

You should complete the form Apply for a Refund of Daily or Weekly Train Tickets available in the 'My account' section and post this by Special Delivery to..
Thetrainline Seasons

PO Box 23971
The Refund will be paid back to the debit/credit card the tickets were purchased on.

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I lost connection while making a booking using the mobile application, did my booking go through?

The easiset way to check if your booking has gone through is to...

Close the application
Open the application again
Navigate to the ticket wallet list, and refresh the list
Check if the booking is in the list - if it is, your booking has been successfully processed

If you are still not confident, please contact us.

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If I receive an error message when using the mobile website on my phone, how do I check if the booking went through?

You should receive an e-mail confirmation within two hours of booking. If you haven't received this please check in your account or call us on 0371 244 2389.

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Is the ticket price quoted for all travellers?

The ticket prices displayed throughout the booking pages are the total cost for all travellers. You can click on the price quoted to see a breakdown of cost.

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Maps showing all the Rail Stations and Routes across the country are available on the National Rail website. These maps require the free Adobe Acrobat Reader software to view.

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Is tube travel included in the cost of the ticket?

Yes, all the tickets required to complete your journey are packaged together and quoted in one total payment.;This includes travel by Tube.

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What child fares are available?

Children under 5

Travel free of charge so you will not have to purchase a ticket. Please keep in mind that they will not have a seat reservation so may have to stand or sit on your knee if the train is busy. If you wish them to have a seat reservation then you will need to purchase a child ticket.

Children aged between 5 and 15

There are a number of discounted child fares available. The total fare quoted on the booking pages are with discounts already included (where applicable). Click on the ticket name on the left-hand side of the page to see if it is a discounted ticket.
One of the cheapest ways to purchase a child's fare is by using a Family Railcard. This gives a 33% discount on adult fares and a 60% discount on child fares when all travelling together. To find out more visit

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What credit/debit cards can be used on the mobile site?

The mobile site can accept most popular credit / debit cards, but we cannot accept Diners Club cards for payment.

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What do the messages on seat reservation displays mean on-board CrossCountry services?

An explanation can be found below of each of the messages you might see on CrossCountry on-board seat reservation displays:

  • Seats which are available and cannot be booked into during the train's journey will show as 'Available' within the seat reservation displays. Unless the train is fully reserved before the day of departure, there will always be a section of the train which is unreservable and available for customers without a seat reservation.
  • Seats which can be reserved during the train's journey will display the message 'Available, but reservable en-route(origin)to(destination), e.g. 'Available, but reservable en-route Bournemouth to Manchester'. This means that the seat is currently available but may be reserved by other customers during the train's journey. 
  • Reserved seats will display the journey information for the reservation, for example 'Cheltenham to Wolverhampton' or 'Reserved from Stafford'.

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Greater Manchester Metrolink network is a light rail system that runs on three lines; from Bury, Altrincham and Eccles into Manchester city centre.
Using our site you can book tickets to or from any of the Metrolink stations listed below:

Metrolink Stations

Available stations...
Abraham Moss METROLINK
Exchange Quay METROLINK
Harbour City METROLINK
Langworthy METROLINK
Manchester Central Zone
Salford Quays METROLINK

For more information please visit

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What is Verified by Visa?

Verified by Visa is an additional security measure introduced by Visa in association with some card issuers, which we have chosen to participate in to further protect you from unauthorised card use when shopping online.

During shopping with us you may be asked by your bank whether you would like to enrol in Verified by Visa. If you are already enrolled in Verified by Visa you may be asked to enter your verification details.

To find out more about this service please visit

Please note that the links above are to external sites. Visa is responsible for the content of these sites.

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What payment cards can be used to buy online?

We accept Visa Credit, Visa Debit, MasterCard, American Express, Diners Club and Maestro cards.

Our booking systems cannot accept Visa Electron or Solo cards.

As we are an online retailer we do not accept cash.

Please note: If you are collecting tickets from a Self-service ticket machine only standard shaped cards are accepted. Non-standard cards such as Mint and American Express cannot be used. In such cases please speak to a member of Travel Centre/Ticket Office staff who will be able to assist.

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What should I do if my Season ticket is lost or stolen?

Complete the Apply for a Duplicate Ticket application form in the My account section of the website with as many details as possible, including credit or debit card details to cover the £10.00 administration fee.

Purchase a weekly 'paper' ticket by credit or debit card which will be refunded if your ticket has been stolen. A refund form can be obtained from the My account section of the website.

Please note the crime reference number and Police station that the crime was reported to on the form. If your photocard was lost or stolen with the ticket please take a passport sized photograph to any station and a new photocard will be issued free of charge. Please enter your new photocard number on to the form. Your application will be delayed if we do not receive a new photocard number or payment details.

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What times are Off-Peak and Super Off-Peak tickets valid?

Although Off-Peak and Super Off-Peak times will vary by both the train operator and route, the times generally fit within the timelines listed below:

·         Not valid on weekdays before 09.30
·         Not valid early evening (between 16.00 to 18.00) from major cities
·         Valid on all trains at weekends and on public holidays

Super Off-peak
·         Not valid on weekdays before 10.00
·         Not valid early evening (between 15.30 to 19.15) from major cities

To find out if Off-peak tickets are valid on a particular route.

Search for the journey online: Off-peak and Super Off-peak tickets are not limited in quantity so they will be listed in the search results for all journeys they are valid on.

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What trains can I use my ticket on?

Whether you can travel with a different train company to the one you hold a reservation with depends on the Terms and Conditions of the particular ticket you purchased.

Prior to your departure you should check the Terms and Conditions of your ticket online or with a member of staff at the station before you board the train.

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What type of tickets can I buy through your mobile site?

You can buy all ticket types through our mobile site.

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Where is my booking information stored / saved for tickets purchased on the mobile site?

We will send you an e-mail confirming the details of your booking.

Tickets purchased on the mobile site are not yet available in the My account section of our website.

You will need the reference number to change or cancel your booking when applicable.

When collecting your tickets at the station you will need the ticket collection reference and the card used to make the payment to do so.

However, if at any stage of the journey you experience any problems with your ticket, please feel free to call us on 0871 244 2389.

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Which mobile phone / device can I use to buy my ticket?

Please see live site for correct answer.

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Why are the train times on my Underground ticket incorrect?

You do not have to be on a scheduled train on the Underground so we simply print suggested times only.

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Why do I need a Photocard?

We cannot sell a Season ticket without a valid Photocard. Photocards are needed on any period Season ticket with the exception of Oyster Cards

If you are renewing your Season ticket you can use your existing Photocard. Please note any form of railcard (including 16-25 Railcards) cannot be used as a Photocard.

Please remember that your Photocard and ticket must be produced for inspection when requested.

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Will I be charged for making a booking using the mobile application?

There are no booking fees or additional charges for purchasing your journey through our mobile application.

Our applications are designed to download as little data as possible, but depending on the contract you have with your mobile service provider, you could be subject to data charges for using the internet. These charges are not related to CrossCountry and if you have any queries we advise you to contact your network provider.

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What ticket types qualify for Print your own?

Print your own tickets are available on all CrossCountry, Grand Central, and Virgin Trains Advance tickets. Once you've selected either a CrossCountry, Grand Central or Virgin Trains Advance ticket you will be able to select a Print your own ticket as your method of fulfilment.

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Train Tickets app by CrossCountry

Check real-time running information, get prices, and buy
tickets for the whole National Rail network.