We are currently having problems with our Journey Care phone lines.
We are currently facing technical difficulties with our Journey Care phone lines for Passenger Assistance. If you require our Journey Care team, please call our Customer Relations team on 0344 736 9123 (option 3) who will be able to assist further. We apologise for any inconvenience this may cause.
Buy tickets for any train journey in Britain. We cross more of the country than any other train company.
All the stations along our routes offer a good range of facilities including car parking, bus stops and other services.
Managed by: GWCheltenham Spa station
|Live train service information||Information|
|Live departures||Updates affecting services from Cheltenham Spa|
|Live arrivals||Updates affecting services to Cheltenham Spa|
|Ticket buying and collection||Information|
|Ticket office opening hours|
Monday to Friday: 05:45 to 20:15
Saturday: 05:45 to 19:15
Sunday: 09:00 to 20:15
|Self service ticket machines||Yes|
|Collection of pre-purchased tickets||Yes|
|General services information||Information|
|Cheltenham Spa station Customer services||Please call our Customer Services Centre on 03457 000 125 (07:00-22:00 every day)|
|Lost property (at the station)||Yes|
|British Transport Police||0800 40 50 40|
|First Class lounge||No|
|Tourist information office||No|
|Bureau de change||No|
|Customer help points||Yes|
|Accessible ticket machines||No|
|Accessible ticket office counter||No|
|Ramp for train access||Yes|
Accessible taxis are available
|Accessible public pay phones||
Public telephones are not accessible
|National key toilets||No|
|Step free access coverage||Whole Station|
|Impaired mobility set down||Yes|
Set- Down / Pick up Points are available at the station entrance.Assisted Travel meeting point - Customer Service office main Concourse. Please notify a member of staff.
|Cycle storage availability|