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Terms and conditions

CrossCountry Customer Survey

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  1. The promoter of this prize draw is XC Trains Limited of 5th Floor, Cannon House, 18 Priory Queensway, Birmingham B4 6BS (the “Promoter”).
  2. The prize draw is open to all United Kingdom residents aged 16 years or over (excluding Northern Ireland) in receipt of a ‘CrossCountry Customer Survey’ email sent at 11am on the 25th July 2019 (the “E-mail”), except employees of the Promoter, their families, agents or any third party directly associated with administration of the prize draw.
  3. Entrants under the age of 18 must obtain parental consent before entering the prize draw.
  4. The prize draw is free to enter and no purchase is necessary, however internet access is required.
  5. To enter into the prize draw you must complete the full survey by following the link included in the E-mail and press submit to upload your completed survey.
  6. Only one entry per person is permitted and surveys that have not been fully completed will not be entered into the prize draw.
  7. The opening date for entries is 12 noon on the 25 July 2019. The closing date of the prize draw is 11.59pm on the 11th August 2019. Entries submitted outside of this timeframe will not be valid.
  8. The Promoter accepts no responsibility for entries not successfully completed due to a technical fault, technical malfunction, computer hardware or software failure, satellite, network or server failure of any kind.
  9. There will be one winner of this prize draw who will be chosen by random draw performed by a computer process on 12th August 2019 (the “Draw Date”).
  10. The winner will receive two adult off peak First Class return rail tickets for travel on the Promoter’s rail service on the Promoter’s rail network (
  11. Dates and times for travel are subject to availability and the winner must give the Promoter at least ten (10) working days notice prior to the intended date of travel. Travel must be completed within six (6) months of the winner being notified of their win and is subject to the National Rail Conditions of Travel (
  12. Any costs incidental to the fulfilment of the prize other than the delivery of the prize by post is the responsibility of the winner.
  13. The winner will be notified of their win by email (using the details they provided on entry) within fourteen (14) days of the Draw Date and will be provided with details of to how to claim their prize and how to organise travel. If the winner does not respond to the Promoter within 14 days of being notified of their win, then the winner's prize will be forfeited and the Promoter will be entitled to select another winner in accordance with the process described above.
  14. The prize will be sent to the winner three (3) working days before their selected travel date provided that the winner has given the Promoter the required notice in accordance with clause eleven (11) above. The Promoter will not accept responsibility for any lost prizes and replacements cannot be sent
  15. The prize is non-exchangeable, non-transferable and no cash alternative is offered.
  16. The Promoter reserves the right to substitute the prize with a prize of equal of greater value if circumstances beyond the Promoter’s control makes it necessary to do so.
  17. The decision of the Promoter regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it.
  18. The Promoter must either publish or make available information that indicates that a valid award took place. To comply with this obligation the Promoter will send the surname and county of major prize winners and, if applicable copies of their winning entries, to anyone who writes to the address set out in condition 1 (enclosing a self-addressed envelope) within 30 days of the closing date stated in condition 7. If you object to any or all of your surname, county and winning entry being published or made available, please contact the Promoter at the address set out in condition 1. In such circumstances, the Promoter must still provide the information and winning entry to the Advertising Standards Authority on request.
  19. Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry. The Promoter reserves the right to refuse entry, or refuse to award the prize to anyone in breach of these terms and conditions.
  20. The Promoter reserves the right to hold void, suspend, cancel, or amend the prize draw where it becomes necessary to do so.
  21. Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate the winners or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees. Your statutory rights are not affected.
  22. Personal data provided by you in entering this prize draw will be processed by the Promoter for the purpose of administering this prize draw. Entry to this prize draw will be deemed as your consent to this processing. If you do not wish your personal data to be processed in this way, please do not enter this prize draw.
  23. Personal data supplied during the course of this prize draw may be passed on to third party suppliers only insofar as required for fulfilment/delivery/arrangement of the prize. If you do not wish your personal data to be processed in this way, please do not enter this prize draw.
  24. Any other processing of personal data (other than as set out at clauses 22 and 23 above) supplied during the course of this prize draw will only processed as set out in the promoter’s privacy policy ( Please also see condition 18 with regards to the announcement of winners. If you do not wish your personal data to be processed in this way, please do not enter this prize draw.
  25. The prize draw shall be governed by English law, and the parties submit to the jurisdiction of the English courts.

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