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Please note: We are currently experiencing a high number of Delay Repay claims, if you have received a case reference your claim will be processed as soon as possible, you do not need to contact our teams.

Industrial action announced for Saturday 25 June -  more information.

East Midlands and Anglia

Quarter 2 Update

'As we gradually emerge from the pandemic, we are working hard to ensure our long-distance and regional train services meet the changing needs of our customers and communities in the East Midlands and Anglia. We are delighted to have been able to restore half-hourly timetables on our Birmingham to Nottingham and Leicester regional routes, and a full hourly service between Leicester, Peterborough, Cambridge and Stansted Airport.

Our services in this region provide connectivity to some of the best tourism destinations in England, such as Peak National Park, Fenland, the historic cathedrals of Ely and Peterborough and the thriving cities Birmingham, Cambridge, Derby, Leicester and Nottingham. As passenger numbers rise with the further easing of travel restrictions we will continue to take measures to keep everyone safe when travelling and at work.

And we’re not just aiming to build back what was there before. Alongside our industry colleagues and local stakeholders, we’ve been looking closely at how we can improve our service to customers. We have entered into a contract with UK Rail Leasing Limited to maintain and service some of our Turbostar trains at their Leicester depot. Previously our trains were parked in sidings at the station overnight which meant limited provision for overnight servicing and cleaning. Our trains which start their journeys in Leicester each morning now consistently meet a higher quality service for customers. We have also procured and refurbished six additional carriages and this has allowed us to increase the size of six two-car Turbostar trains to three-car trains, providing an additional 80 Standard Class seats per train.

Going forward the rail industry’s focus is Collaboration. We have also been able to restore some station calls at Attenborough, Audley End and Spondon at times of day where the local train operator is unable to provide a service to meet the needs of local people travelling to work.

Collaboration is not just about the trains and tracks, but also about how we work with the people and communities we serve, to ensure they have the best chance of rebuilding their economic and social foundations. We are proud to support the works of three Community Rail Partnerships (CRPs) in our region. We’re already talking with CRPs about our funding some exciting community focussed projects across the region. We are also working closely with Leicester City Council to support their Levelling Up Fund Bid to allow them to proceed with the Leicester Station Master Plan which will significantly improve the customer experience at the station.'

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