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Please note: We are currently experiencing a high number of Delay Repay claims, if you have received a case reference your claim will be processed as soon as possible, you do not need to contact our teams.

Industrial action announced for Saturday 25 June -  more information.

North East and Scotland

Quarter 2 Update

'Our three new Scottish Community Rail Partnerships, covering the Borders, East Lothian and South East Glasgow, are now firmly established in our community activities, and we’re already working with them on ways to benefit the places and people they represent alongside the usual excellent efforts from our English CRPs.

We continue to build strong relationships with our key external stakeholders, engaging with them on ways rail can support their regional priorities. Across the North East and Scotland, these include organisations such as Transport Scotland, the North East Rail Management Unit, West Yorkshire Combined Authority and Transport for the North. Meeting regularly, we discuss our plans to manage customers and colleagues while delivering transport services across the region through the varying stages of the recovery roadmap. It’s important we can still deliver a high-quality customer experience despite these ongoing challenges, but also looking ahead to how we build back better from the pandemic.

A key event that took place recently is a consultation on the proposed East Coast Mainline timetable from May 2022. This industry-wide approach will ensure we can collaboratively deliver a 21st century train service for all customers on this important route. Following a period of consultation, the industry is now reviewing all feedback to inform next steps.

And we are also participating in our stakeholder’s consultations on their own local and regional matters, to ensure these account for the benefits and value our services can deliver. Across my region, these have included Levenmouth, West Yorkshire Combined Authority’s future transport vision, the Doncaster local plan, North East transport plan and Transport Scotland’s Strategic Transport Plan'

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