Sitemap
- Tickets
- Travel updates & information
-
Stations & Destinations
-
Stations
- A-Z List of Stations
- Stoke-on-Trent
- Birmingham New Street
- Aberdeen
- Alnmouth
- Banbury
- Basingstoke
- Bath Spa
- Beeston
- Birmingham International
- Bodmin Parkway
- Bournemouth
- Bristol Parkway
- Bristol Temple Meads
- Brockenhurst
- Cambridge
- Cardiff Central
- Cheltenham Spa
- Chesterfield
- Coleshill Parkway
- Congleton
- Coventry
- Crewe
- Darlington
- Derby
- Doncaster
- Dunbar
- Dundee
- Durham
- Edinburgh (Waverley)
- Ely
- Exeter St Davids
- Filton Abbey Wood
- Glasgow Central
- Gloucester
- Guildford
- Hayle
- Leamington Spa
- Leeds
- Leicester
- Liskeard
- Long Eaton
- Lydney
- Macclesfield
- Manchester Piccadilly
- March
- Melton Mowbray
- Morpeth
- Motherwell
- Narborough
- Newcastle
- Newquay
- Nuneaton
- Nottingham
- Oakham
- Oxford
- Paignton
- Penzance
- Peterborough
- Plymouth
- Reading
- Redruth
- Sheffield
- Southampton Central
- South Wigston
- Stafford
- Stansted Airport
- St Austell
- St Erth
- Tamworth
- Taunton
- Teignmouth
- Tiverton Parkway
- Torquay
- Totnes
- Truro
- Wakefield Westgate
- Newton Abbot
- Water Orton
- Willington
- Wilmslow
- Stockport
- Winchester
- Wolverhampton
- York
- Newport (South Wales)
- Haymarket
- Hinckley (Leics)
- Stamford (Lincs)
- Wilnecote (Staffs)
- Windsor and Eton Riverside
- Burton-On-Trent
- Colchester
-
Destinations
- Aberdeen
- Birmingham
- Hidden Gems
- Plan your next adventure
- Heritage Railways
- Bournemouth
- Bristol
- Burton
- Cardiff
- Cambridge
- Cheltenham
- Cornwall
- Darlington
- Devon
- Doncaster
- Dundee
- Durham
- Edinburgh
- English Riviera
- Glasgow
- Gloucester
- Guildford
- Leeds
- Leicester
- London
- Manchester
- Motherwell
- Newcastle
- Nottingham
- Oxford
- Peterborough
- Plymouth
- Reading
- Sheffield
- Southampton
- Tamworth
- Taunton
- VisitEngland
- Worcestershire Parkway
- York
- VisitScotland
-
Airports
- Aberdeen Airport
- Birmingham International
- Bournemouth Airport
- Bristol Airport
- Doncaster Sheffield Airport
- Durham Tees Valley Airport
- East Midlands Airport
- Edinburgh Airport
- Exeter Airport
- Heathrow Airport
- Manchester Airport
- Leeds Bradford Airport
- Newcastle International
- Southampton Airport
- Stansted Airport
-
Things to do
- Alton Towers
- Cheddar Gorge
- Cheltenham Races
- Coopers Hill Cheese Rolling
- Peak District
- Cotswolds
- Legoland Windsor
- Edinburgh Castle
- Events at Bristol's museums
- In the Frame: Plymouth's Portraits Revealed
- National Railway Museum
- Stonehenge
- Trains to Ashton Gate Stadium
- Trains to Barnard Castle
- Trains to Barry Island
- Trains to Bournemouth Beach
- Trains to BT Murrayfield Stadium
- Trains to Celtic Park
- Trains to Chatsworth House
- Trains to Chester Zoo
- Trains to Dartmoor
- Trains to Hampden Park
- Trains to Ibrox Stadium
- Drayton Manor
- Trains to Leeds Festival
- Trains to Old Trafford
- Trains to Old Trafford Cricket Ground
- Trains to Principality Stadium
- Trains to Reading Festival
- Trains to Sherwood Forest
- Trains to the Brecon Beacons
- Trains to the Eden Project
- Trains to the Etihad Stadium
- Trains to the Lake District
- Trains to the New Forest
- Trains to the Yorkshire Dales
- Trains to Watergate Bay
- Trains to Warwick Castle
- Windsor Castle
- Our Guide to Hiking Arthur’s Seat
- Trains to Edinburgh Zoo
- Trains to St Michael's Mount
- Trains to Trentham Monkey Forest
- Trains to Corfe Castle
- Trains to Paultons Park
- Trains to Blenheim Palace
- Trains to UK Festival
- Trains to Cadbury World
- Things to do Taunton
- Trains to Blackpool Pleasure Beach
- Trains to Isles of Scilly
- Trains to Stonehaven Fireball Festival
- Trains to Diggerland
- Trains to Wookey Hole Caves
- Route map
-
Stations
- Special offers
- On-board with CrossCountry
-
Customer service
-
Contact Us and FAQs
-
Buying tickets
- Can a deleted ticket be resent to my mobile phone?
- Can I buy a ticket for someone else?
- Can I change my seat reservation?
- Can I change the delivery method of a booking?
- Can I decide the date for my One Day Travelcard?
- Can I purchase a ticket for the London Underground online?
- Can I request for a refund of my tickets at the station that I have purchased on the website/mobile app?
- Can I use a Young Persons Railcard with my Season ticket?
- Does a Smartcard need to be accompanied by a photocard?
- Do I get a receipt for the tickets I purchased?
- How can I apply for a refund or cancel my ticket?
- How can I change my ticket and what is a 'change of journey'?
- How can I obtain a Photocard for my Railcard?
- How can I reserve a seat for my CrossCountry journey?
- How do I book assisted travel?
- How do I buy a ticket for my Smartcard?
- How do I change or get a refund on a Smartcard Season ticket?
- How do I get a CrossCountry Smartcard?
- How do I know a booking was successful?
- How do I know if a Railcard discount has been included in the fare?
- How do I reserve a place for my bicycle?
- I left my Season Ticket at home and had to purchase a ticket for the day. Can I get a refund?
- Is there a charge for a Smartcard?
- Is there a limit on how many tickets a Smartcard can hold?
- Is tube travel included in the cost of the ticket?
- Regional Railcards
- What is an m-Ticket?
- What is a Smartcard?
- What should I do if I have not received my booking confirmation?
- What should I do if I have not received my tickets?
- What should I do if my Season ticket is lost or stolen?
- When I change the date and time of an Advance ticket, which tickets can I choose?
- Where can I access 'My account'?
- Why are the train times on my Underground ticket incorrect?
- Where can I find my ticket collection reference?
-
Before you travel
- Are your trains accessible for all?
- Can I take my pet on your trains?
- Can I travel on the train with my wheelchair or mobility scooter?
- Do all of your trains have First Class?
- Do you have Wi-Fi on board your trains?
- How can I check a booking I have made using your app and how will I know if it was successful?
- How do I collect tickets for my Smartcard?
- What if my Smartcard is lost or stolen?
- What if my Smartcard stops working?
- What is the European Commission Online Dispute Resolution platform?
- What items can I take on board and what luggage facilities do you offer?
- What should I do if I have lost the e-ticket that I printed myself?
- What time does my local station ticket office open and how can I find further information about the station i.e Parking, Disabled Access and Facilities?
- What times are Off-Peak and Super Off-Peak tickets valid?
- Where can I find the different types of trains you use and the specific seat plans?
- Which stations offer self-service ticket collection?
-
During your journey
- Can I take a break in my journey?
- Do I have enough time to transfer between trains?
- How can I make a comment, complaint or suggestion?
- I have lost my ticket what should I do?
- What catering facilities are available on board?
- What do the messages on seat reservation displays mean on-board CrossCountry services?
- What if my mobile phone battery has run out when I board the train and I can't show my M-ticket?
- Why are my reserved seats not grouped together?
-
After care
- Can I claim if my train is delayed?
- Can I request for a refund of my tickets at the station that I have purchased on the website/mobile app?
- How can I make a comment, complaint or suggestion?
- How do I claim for a Season Ticket refund?
- How do you keep track of my complaint and how do I know my complaint will be treated fairly?
- I don't feel my complaint has been resolved adequately. What else can I do?
- How is Delay Repay calculated?
- I lost something on a train or at a station. What should I do?
- I've left my railcard at home on the day of travel and been charged for a new ticket, can I apply for a refund?
- My train was cancelled and I decided not to travel, what do I do?
- What is Delay Repay and how do I claim compensation for a delay to my journey?
- When can I expect my refund?
- Why have I not received a full refund for tickets I purchased when I left my Season ticket at home?
-
Buying tickets
- Contact us
- Travel Assistance
- Lost Property
- How to Buy Train Tickets
- British Transport Police
- Passenger Charter
- No ticket?
- Service Quality Report
- British Sign Language
- Ticket Refunds and Amends
- User Data Deletion Request Form
- Safety Security Policy
-
Contact Us and FAQs
- About Us
- Last Minute
- Terms and Conditions
- Cookie Policy
- Accessibility
- CrossCountry Careers
- Online Purchasing Terms and Conditions
- You vs Train
- Our Routes
- Travel Information
- How Busy is My Train?
- Buy Tickets
- Thanks for the feedback
- Sorry you had a negative experience
- Privacy
- Complimentary first
- Complimentary ticket
- XC Community Hub
- Privacy Policy
- Customer and Communities Improvement Fund