Change Advance Train Ticket
When plans change, you can make changes to your Advance train ticket with no admin fee.
With busy lives and ever-changing plans, we understand that our passengers need a little extra flexibility with their train tickets - and you shouldn't have to pay more for the pleasure. That is why CrossCountry offer our passengers the option to change your journey without an admin fee, to ensure that your journey is the best option for you.
Make sure you can change the time or date of your train ticket by first checking your eligibility. All Advance train tickets purchased online with CrossCountry are eligible for free ticket amendments, with no admin fee.
If there is any chance that your plans may change, or you may need to reschedule your train ticket, we recommend signing into your CrossCountry account and buying an Advance train ticket through our site or the CrossCountry app.
When can I change the time on my train ticket?
You can make amendments to the time and date of your train journey as soon as 2-hours after you buy your train ticket. You can then make any necessary changes up until 15 minutes before the time and date originally purchased.
How to make changes to your Advance rail ticket
To change the date of your ticket with CrossCountry, simply follow these steps:
- Sign into your CrossCountry account.
- Click My Bookings to view your upcoming journeys.
- Click Manage my Booking under the ticket you wish to amend.
- Select Change date/time and confirm the journey you wish to change by clicking Continue.
- Add the amended date, time, and/or Railcard. Click Search times and prices.
- Select your new journey, and confirm your preferred delivery method.
- Continue to Pay Now by Card to confirm your new journey.
- Check for email confirmation ahead of travelling.
For Advance tickets purchased through our website or the CrossCountry app, you can amend your date and time of travel.
To make changes to your journey, sign into your account and select View Your Bookings. Select the journey you would like to change and make any amendments as prompted.
CrossCountry will not charge an administration fee to change Advance tickets.
You can change the date or time of an Advance train ticket by changing it to any new ticket type, providing the origin and destination stations are the same.
CrossCountry can only assist with refunds on our services when you have purchased the ticket directly from us. Otherwise, you will need to contact the original retailer.
Please visit our refunds and amends page for more information
For more information and to book assisted travel you can check our Travel Assistance page.
When booking train tickets online or on the CrossCountry app, make sure before finalising your purchase that your Railcard discount has been added.
You can buy multiple tickets using up to three different types of Railcard. If you have selected a Railcard in your journey options, the discount will be automatically applied in your search results.
Please note that each passenger with a Railcard discounted ticket must be eligible for the Railcard and carry it with them whilst travelling.