Advice for customers making future travel plans
Network Rail has to make late changes to timetables to be introduced from 20 May.
If you wish to purchase Advance tickets and/or travel after that date, train times will be confirmed later than usual.
Click here to see if your travel plans may be affected
Buy tickets for any train journey in Britain. We cross more of the country than any other train company.
All the stations along our routes offer a good range of facilities including car parking, bus stops and other services.
Managed by: AWCardiff Queen Street station
|Live train service information||Information|
|Live departures||Updates affecting services from Cardiff Queen Street|
|Live arrivals||Updates affecting services to Cardiff Queen Street|
|Ticket buying and collection||Information|
|Ticket office opening hours|
Monday to Friday: 07:00 to 20:00
Saturday: 08:00 to 21:00
Sunday: 10:00 to 17:30
|Self service ticket machines||Yes|
|Collection of pre-purchased tickets||Yes|
|General services information||Information|
|Cardiff Queen Street station Customer services||Unknown|
|Lost property (at the station)||Yes|
|British Transport Police||0800 40 50 40|
|First Class lounge||No|
Seating area in the café on platforms 3/4.
|Tourist information office||No|
|Bureau de change||No|
|Customer help points||No|
|Accessible ticket machines||Yes|
|Accessible ticket office counter||Yes|
|Ramp for train access||Yes|
|Accessible public pay phones||No|
|National key toilets||Yes|
|Step free access coverage||Whole Station|
|Impaired mobility set down||No|
|Cycle storage availability|