Advice for customers making future travel plans
Network Rail has to make late changes to timetables to be introduced from 20 May.
If you wish to purchase Advance tickets and/or travel after that date, train times will be confirmed later than usual.
Click here to see if your travel plans may be affected
Buy tickets for any train journey in Britain. We cross more of the country than any other train company.
All the stations along our routes offer a good range of facilities including car parking, bus stops and other services.
Managed by: NRLondon Paddington station
|Live train service information||Information|
|Live departures||Updates affecting services from London Paddington|
|Live arrivals||Updates affecting services to London Paddington|
|Ticket buying and collection||Information|
|Ticket office opening hours|
Monday to Sunday: 24 hours
|Self service ticket machines||Yes|
|Collection of pre-purchased tickets||Yes|
|Get Oyster card here||No|
|Top up Oyster pay as you go here||Yes|
|Use Oyster pay as you go here||Yes|
|London Fare Zone||Zone 1|
|General services information||Information|
|London Paddington station Customer services||Please call our Customer Services Centre on 03457 000 125 (07:00-22:00 every day)|
|Lost property (at the station)||Yes|
|British Transport Police||0800 40 50 40|
|First Class lounge||Yes|
|Waiting rooms||Seating available in various locations|
|Tourist information office||No|
|Bureau de change||No|
|Helpline||Mobility assistance is available at this station 24 hours a day.|
It is preferred that this assistance is booked by 18:00 the day before travel by calling the Assisted Travel Team on 0800 197 1329. The Assisted Travel Team can be contacted Monday - Sunday 07:00 -22:00.
Passengers for Heathrow Express may also arrange assistance through - 0208 757 270
|Customer help points||Yes|
|Accessible ticket machines||Yes|
|Accessible ticket office counter||No|
|Ramp for train access||Yes|
|Accessible taxis||All London Black Cabs can accommodate wheelchair passengers without wheelchair users having to leave their wheelchair. There is also a separate collection point for prebooked taxis also further away from the lifts.|
|Accessible public pay phones||
|National key toilets||Yes|
|Step free access coverage||Whole Station|
|Impaired mobility set down||Yes|
There is a manned drop off point at the Taxi Deck above platform 12. Mobility assistance is available from this point. It is preferred if this assistance is booked 24 hours in advance. on 0800 197 1329. Monday - Friday 08:00 -20:00 and Saturday & Sunday 09:00 and 17:00.
|Cycle storage availability|