Coronavirus (Covid-19) - Travel advice and guidance - please visit here for more information
Timetable updates - please visit here for more information
Disruption is likely to our services from Monday 29 November, please check your journey before you travel - visit here for more information.
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|Ticket office opening hours||
A Permit to Travel machine is available for use when the Ticket Office is closed.
Saturday: 12:00 to 14:00
Sunday: 09:00 to 14:00
|Self service ticket machines|
|Collection of pre-purchased tickets|
|Adderley Park station customer services||
Please contact our Contact Centre team on: 0333 311 0039
Monday to Friday: 07:00 - 19:00
Saturday and Sunday: 08:00 - 16:00
Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.
|Lost property (at the station)|
|British Transport Police||0800 40 50 40|
|Tourist information office|
|Bureau de change|
If you are travelling on West Midlands Railway or London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.
If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.
Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.
Please note that other train operating companies may have different contact centre hours for booking assistance.
|Customer help points|
|Accessible ticket machines|
|Accessible ticket office counter|
|Ramp for train access|
Accessible taxis are not available
|Accessible public pay phones||
Public telephones are not accessible
|National key toilets|
|Step free access coverage||No|
|Impaired mobility set down|
|Cycle storage availability||