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On Saturday 14 and Sunday 15 December due to shortages of train crew we are expecting services to be extremely busy and disrupted. You may be subject to short notice changes and be unable to find a seat on some services - more information

With the festive period approaching, the railway network will be busier than usual, please check your journey before you travel - more information

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Addlestone Train Station

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Addlestone Train Station

Address

Addlestone Station
Station Road
Addlestone
Surrey
KT15 2PB
Get directions in Google Maps

Station overview

A ticket office is available. Ticket office
A ticket machine is available. Ticket machine
A waiting room is available. Waiting room
Wi-Fi is available. Wi-Fi
A phone box is available. Phone box
 
Time
Destination
Platform
Facility Information
Ticket office opening hours Monday to Friday: 06:30 to 10:00 Saturday: 09:30 to 12:30 Sunday: No

The ticket office is now open as normal following emergency works.
Self service ticket machines A ticket machine is available.
Collection of pre-purchased tickets Collection of pre-purchased tickets is available.
Get Oyster card here Oyster Pre-Pay not is available.
Top up Oyster pay as you go here Oyster top up is not available.
Use Oyster pay as you go here Oyster top up is not available.
Service Information
British Transport Police 0800 40 50 40
CCTV CCTV systems are available.
Rail Replacement Service

To Weybridge and Woking: Station Road (B3121) Bus Stop H by Level Crossing

To Virginia Water: Station Road (B3121) Bus Stop J

When the Level Crossing is closed, all buses will use Station Road (B3121) Bus Stop E.
Information Systems
  • Departure screens
Service Information
Addlestone Station customer services

Please contact our Customer Service Centre on 0345 6000 650
Left luggage Left luggage is not available.
Left luggage contact details

URL: https://www.nationalrail.co.uk/
Lost property Lost property is available at the station. Monday to Friday: 07:30 to 19:00 Saturday to Sunday: No
Lost property contact details

URL: https://www.southwesternrailway.com/contact-and-help/lost-property
Facility Information
Lounge A first class lounge is not available.
Lounge opening hours A first class lounge is not available.
Facility Information
Seating area A seating area is not available.
Waiting rooms Waiting rooms are available.
Trolleys Trolleys are not available.
Refreshment facilities Refreshment facilities are not available.
Toilets Toilets are not available.
Baby changing Baby changing facilities are not available.
Pay phone Pay phones are available. Cards
Public Wi-Fi Wi-Fi is available.

Find WiFi Hotspots around Addlestone station
Post box A Post box is not available.
Tourist information office A tourist information office is not available.
Cashpoint An ATM machine is not available.
Bureau de change A bureau de change is not available.
Shops Shops are not available.
Showers Showers are not available.
Facility Information
Helpline information A helpline is available. Monday to Friday:24 Hours a Day Saturday:24 Hours a Day Sunday:24 Hours a Day

Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by station staff during the morning peak, and at all other times by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj

Helpline contact details

0800 5282100

URL: https://www.nationalrail.co.uk/
Customer help points Customer help points are available.

Customer Help points are located on every platform
Staff help Staff Help is not available.
Staff help opening times Unavailable
Accessible ticket machines Accessible ticket machines are available.

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Accessible ticket office counter An accessible ticket office counter is not available.
Induction loop An induction loop is available.
Ramp for train access A ramp for train access is available.
Accessible taxis Accessible taxis are not available.
Accessible public pay phones Accessible public pay phones are not available.
National key toilets National key toilets are not available.
Step free access coverage Partial Station

Step-free category B1 station - There is step free access to platform 1 (for trains to Weybridge) and platform 2 (for trains to Virginia Water and Staines).

Both platforms are accessed by shorts ramps of up to 1:8 gradient.

Interchange is via a 54 step footbridge or step-free via full-barrier level crossing at the end of the platforms (via ramps) which is approximately 65m.
Impaired mobility set down Impaired mobility set down Machine is not available.
Disabled parking Disable parking is not available.
Wheelchairs Wheelchairs are not available.
Ticket gates Ticket gates are not present.
Addlestone Car Park
Spaces 3
Contact details
Bus services available Bus services are available.
Bus services information

Information to plan your onward journey is available in a printable format here
Cycle storage available Cycle storage is available.
Storage type Stands, Racks
Spaces 24
Sheltered Yes
Transport Information
Taxi rank available A taxi rank is not available.
Airport available Airport information is not available.
Port available Port information is not available.
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