Andover Train Station
Andover Train Station
Address
Andover StationStation Approach
Andover
Hampshire
SP10 3HW Get directions in Google Maps
Station overview
Ticket office
Baby changing facilities
Ticket machine
Waiting room
Wheelchairs
Wi-Fi
Phone box
Toilets
Post box
| Facility | Information |
|---|---|
| Ticket office opening hours | Monday to Friday: 06:00 to 19:00 Saturday: 06:50 to 17:40 Sunday: 08:15 to 16:45 |
| Self service ticket machines |
|
| Collection of pre-purchased tickets |
|
| Get Oyster card here |
|
| Top up Oyster pay as you go here |
|
| Use Oyster pay as you go here |
|
| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
|
| Rail Replacement Service |
Southbound and Northbound buses will stop directly outside the main station exit. |
| Information Systems |
|
| Service | Information |
|---|---|
| Andover Station customer services |
Please contact our Customer Service Centre on 0345 6000 650 |
| Left luggage |
|
| Left luggage contact details | |
| Lost property |
Monday to Friday: 07:30 to 19:00
Saturday to Sunday: No
|
| Lost property contact details |
URL: https://www.southwesternrailway.com/contact-and-help/lost-property |
| Facility | Information |
|---|---|
| Lounge |
|
| Lounge opening hours |
|
| Facility | Information |
|---|---|
| Seating area |
|
| Waiting rooms |
|
| Trolleys |
|
| Refreshment facilities |
|
| Toilets |
|
| Baby changing |
Baby changing facilities in toilets on Platform 2. |
| Pay phone |
Cards
|
| Public Wi-Fi |
|
| Post box |
|
| Tourist information office |
|
| Cashpoint |
|
| Bureau de change |
|
| Shops |
|
| Showers |
|
| Facility | Information |
|---|---|
| Helpline information |
Monday to Friday:24 Hours a Day
Saturday:24 Hours a Day
Sunday:24 Hours a Day
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. |
| Helpline contact details |
0800 5282100 |
| Customer help points |
Customer Help points are located on every platform |
| Staff help |
|
| Staff help opening times | Monday to Friday: 06:00 to 20:00 Saturday: 06:00 to 20:00 Sunday: 09:00 to 17:20 |
| Accessible ticket machines |
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details |
| Accessible ticket office counter |
|
| Induction loop |
|
| Ramp for train access |
|
| Accessible taxis |
|
| Accessible public pay phones |
|
| National key toilets |
|
| Step free access coverage |
Partial Station
Step-free category B2 Station - Level access to Platform 2 (for trains towards Salisbury). Also short ramp at 1:7 gradient from lower car park level. Underpass with long and steep ramps at approx 1:8 gradient to Platform 1 (for trains towards London). A staff operated powered wheelchair is available for use at the station to assist passengers who have difficulty using the slopes. Please speak to a member of staff or contact our Assisted Travel team. This station does not have a Customer Information Screens. It only has a PA system to announce train services. |
| Impaired mobility set down |
|
| Disabled parking |
|
| Wheelchairs |
|
| Ticket gates |
|
| Andover Car Park - from Sunday 17 September 2023 | |
|---|---|
| Spaces | 463 |
| Contact details | |
| Bus services available |
|
| Bus services information |
Information to plan your onward journey is available in a printable format here |
| Cycle storage available |
|
| Storage type | Compounds, Racks |
| Spaces | 132 |
| Sheltered | Yes |
| CCTV | True |
| Storage location | Platform 2 |
| Transport | Information |
|---|---|
| Taxi rank available |
Yes |
| Airport available |
|
| Port available |
|