Coronavirus (Covid-19) - Travel advice and guidance - please visit here for more information
Timetable updates - please visit here for more information
Disruption is likely to our services from Monday 29 November, please check your journey before you travel - visit here for more information.
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|Ticket office opening hours||
At front of station building
Saturday: 08:00 to 14:45
Sunday: 10:00 to 16:00
|Self service ticket machines|
|Collection of pre-purchased tickets|
|Apsley station customer services||
We are open from 07:00 to 19:00 Monday to Friday and 08:00 to 16:00 on Saturdays, Sundays and all Bank Holidays except Christmas Day. A recorded message service is available outside of these hours.
**Apsley station is accredited under the secure station scheme**
|Lost property (at the station)|
|British Transport Police||0800 40 50 40|
|Waiting rooms||Closed until further notice|
|Tourist information office|
|Bureau de change|
If you are travelling on London Northwestern Railway services only, you can book assistance up to 4 hours ahead for journeys on the same day, providing this is done during our contact centre hours (8am - 10pm daily). To make a Passenger Assist booking with other train operators, including seat reservations, please contact us up to 6 hours ahead for journeys on the same day.
If your booking is made online outside of these hours, this will be processed as soon as possible when our contact centre opens.
Don't forget you can always simply 'turn up and go' without booking, if you know that the station you are using is accessible to you. This means you can still travel if you have made an online booking that has not been confirmed, and we will do our best to help you on the day.
Please note that other train operating companies may have different contact centre hours for booking assistance.
|Customer help points|
|Accessible ticket machines|
|Accessible ticket office counter|
|Ramp for train access|
Accessible taxis are available
|Accessible public pay phones||
Public telephones are not accessible
|National key toilets|
|Step free access coverage||No|
|Impaired mobility set down|
Level access from pavement to Booking Hall and Platform 4.
|Cycle storage availability||