Please note: We are currently experiencing a high number of Delay Repay claims, if you have received a case reference your claim will be processed as soon as possible, you do not need to contact our teams.
Industrial action announced for Saturday 13, Thursday 18 and Saturday 20 August - more information.
Due to strike action by the ASLEF union, there will be no CrossCountry services running on Saturday 13 August - more information
You can book up to 90 days in advance.
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Train operators can only release tickets for sale up to 90 days in advance.
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Going departing after
|Ticket office opening hours|
|Self service ticket machines|
|Collection of pre-purchased tickets|
|British Transport Police||0800 40 50 40|
|Rail Replacement Service||
Towards Maidstone: Replacement bus stop outside the station entrance.
Towards Strood: Bus stop opposite the station entrance.
|Aylesford station customer services||0345 322 7021|
|Lost property contact details||
Telephone: 0345 322 7021
|Lounge opening hours|
|Tourist information office|
|Bureau de change|
|Helpline information||This is an unstaffed station. Ramp for train access and staff to assist, are on the trains and they can only help getting on and off trains . You can now book assistance up to 2 hours before your journey. If you need assistance whether booked or unbooked please ensure you make yourselves visible on the platform so the on train staff can see you. There are also Help points on the platform where you can get in touch with our assisted travel team.We now have a mobile Assistance Team who can be deployed to stations which otherwise have no staff to assist. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.|
|Helpline contact details||0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524|
|Customer help points available|
|Customer help points information||On platform 1|
|Staff help opening times||Monday to Sunday: Closed|
|Accessible ticket machines|
|Accessible ticket machines information||platform 1|
|Accessible ticket office counter|
|Ramp for train access|
Accessible taxis are available to book
|Accessible public pay phones||
Public telephones are not wheelchair accessible
|National key toilets|
|Step free access coverage||No Category B3. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 for services to Strood. There is no step free access to Platform 2 - Step access only via footbridge to platform 2 for services towards Maidstone. No step free interchange between platforms.Wheelchair ramp available on the train.|
|Impaired mobility set down|
|Station Car Park|
|Contact details||0345 322 7021|
|Bus services available|
|Bus services information||
Information to plan your onward journey is available in a printable format here
|Cycle storage available|
|Storage location||in the Car Park|
|Taxi rank available|