Please only travel if essential on Sunday 3 December, services are expected to be extremely busy due to industrial action and engineering work affecting other train operators - more information
We are aware of the ASLEF Union's plans for industrial action at CrossCountry on Thursday 7 December, and action short of a strike between Friday 1 to Saturday 9 December – more information
You can book up to 90 days in advance.
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Train operators can only release tickets for sale up to 90 days in advance.
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Going departing after
|Ticket office opening hours||Monday to Friday: 05:15 to 21:00 Saturday: 05:15 to 21:45 Sunday: 06:45 to 20:45|
|Self service ticket machines|
|Collection of pre-purchased tickets|
|British Transport Police||0800 40 50 40|
|Rail Replacement Service||
Buses pick up on Station Way near the taxi ranks. Turn left out of main entrance and proceed under the railway, buses will be straight ahead.
|Basildon station customer services||
Monday - Friday, 08:00 - 20:00
Saturday 09:00 - 16:00
Sunday 09:00 - 16:00
Christmas Day and Boxing Day: CLOSED
0345 744 4422 (option 3, followed by option 3)
|Lost property||Monday to Friday: 08:00 to 20:00|
|Lost property contact details||
Telephone: 03457 44 44 22
|Lounge opening hours|
|Waiting room information||Closed until further notice|
|Refreshment facilities information||
Drinks available at Station News.
|Toilets information||The toilets are located in the Booking Hall. The National key toilets are located in the Booking Hall; these toilets are operated by a RADAR key.|
|Tourist information office|
|Cashpoint information||Adjacent to main entrance|
|Bureau de change|
"Station News" in the Booking Hall
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.Monday to Sunday: 24 Hours a Day
|Helpline contact details||03457 44 44 22|
|Customer help points available|
|Customer help points information||Help points are located on each platform.|
|Staff help opening times||Monday to Friday: 06:00 to 21:00|
|Accessible ticket machines|
|Accessible ticket office counter|
|Ramp for train access|
Operated by local companies. Pre-booking advised.
|Accessible public pay phones|
|National key toilets|
|Step free access coverage||
Step free access is available to both platforms via lifts
|Impaired mobility set down|
|Car parking available|
|Bus services available|
|Bus services information||
Information to plan your onward journey is available in a printable format here
|Cycle storage available|
|Storage location||Outside front of station towards Bus station|
|Taxi rank available|
|Taxi rank information||
Located on Station Way, turn left out of main entrance and proceed under the railway. Rank is located straight ahead.