Basildon Train Station
Basildon Train Station
Address
Basildon StationStation Way
Basildon
Essex
SS16 5XY Get directions in Google Maps
Station overview
Ticket office
Baby changing facilities
Ticket machine
Wi-Fi
Phone box
Toilets
Post box
| Facility | Information |
|---|---|
| Ticket office opening hours | Monday to Friday: 05:15 to 21:00 Saturday: 05:15 to 21:45 Sunday: 06:45 to 20:45 |
| Self service ticket machines |
|
| Collection of pre-purchased tickets |
|
| Get Oyster card here |
|
| Top up Oyster pay as you go here |
|
| Use Oyster pay as you go here |
|
| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
|
| Rail Replacement Service |
c2c Rail Replacement in the bays on Southernhay, east of the Station Entrance (W3W ///power.simply.locker) |
| Information Systems |
|
| Service | Information |
|---|---|
| Basildon Station customer services |
Monday - Friday, 08:00 - 20:00 Saturday 09:00 - 16:00 Sunday 09:00 - 16:00 Christmas Day and Boxing Day: CLOSED 0345 744 4422 (option 3, followed by option 3) |
| Left luggage |
|
| Left luggage contact details | |
| Lost property |
Monday to Friday: 08:00 to 20:00
Saturday to Sunday: 09:00 to 16:00
|
| Lost property contact details |
URL: https://www.c2c-online.co.uk/help-feedback/lost-property/ Telephone: 03457 44 44 22 |
| Facility | Information |
|---|---|
| Lounge |
|
| Lounge opening hours |
|
| Facility | Information |
|---|---|
| Helpline information |
Monday to Sunday:24 Hours a Day
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
| Helpline contact details |
03457 44 44 22 |
| Customer help points |
Help points are located on each platform. |
| Staff help |
|
| Staff help opening times | Monday to Friday: 06:00 to 21:00 |
| Accessible ticket machines |
|
| Accessible ticket office counter |
|
| Induction loop |
|
| Ramp for train access |
|
| Accessible taxis |
|
| Accessible public pay phones |
|
| National key toilets |
|
| Step free access coverage |
Whole Station
Step free access is available to both platforms via lifts |
| Impaired mobility set down |
|
| Disabled parking |
|
| Wheelchairs |
|
| Ticket gates |
|
| Car parking | |
|---|---|
| Car parking available | |
| Bus services available |
|
| Bus services information |
Information to plan your onward journey is available in a printable format here |
| Cycle storage available |
|
| Storage type | Stands |
| Spaces | 36 |
| Sheltered | Yes |
| Storage location | Outside front of station towards Bus station |
| Ace - Wheelchair friendly | Phone 01268 532532 |
| A and B | Phone 01268 555555 |
| Intacab - Wheelchair friendly | Phone 01268 545454 |
Further information
Located on Station Way, turn left out of main entrance and proceed under the railway. Rank is located straight ahead.
| Transport | Information |
|---|---|
| Airport available |
|
| Port available |
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