Please only travel if essential on Sunday 3 December, services are expected to be extremely busy due to industrial action and engineering work affecting other train operators - more information

We are aware of the ASLEF Union's plans for industrial action at CrossCountry on Thursday 7 December, and action short of a strike between Friday 1 to Saturday 9 December – more information

Benfleet Train Station

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Benfleet Train Station

Address

Benfleet Station
Ferry Road
Benfleet
Essex
SS7 1NF
Get directions in Google Maps

Station overview

A ticket office is available. Ticket office
Baby changing facilities are available. Baby changing facilities
A ticket machine is available. Ticket machine
A waiting room is available. Waiting room
Wi-Fi is available. Wi-Fi
A phone box is available. Phone box
Toilets are available. Toilets
 
Time
Destination
Platform
Facility Information
Ticket office opening hours Monday to Friday: 05:15 to 21:30 Saturday: 05:15 to 21:45 Sunday: 06:15 to 21:15
Self service ticket machines A ticket machine is available.
Collection of pre-purchased tickets Collection of pre-purchased tickets is available.
Get Oyster card here Oyster Pre-Pay is not available
Top up Oyster pay as you go here Oyster top up is not available.
Use Oyster pay as you go here Oyster pay as you go is not available here.
Oyster information

Service Information
British Transport Police 0800 40 50 40
CCTV CCTV systems are available.
Rail Replacement Service

Bus stops on Ferry Road outside front of station:

- If travelling towards London, Stop E

- If travelling towards Southend, Stop A

Information Systems
  • Departure screens
  • Announcements
  • Arrival screens
Service Information
Benfleet station customer services

Monday - Friday, 08:00 - 20:00

Saturday, Sunday and Public Holidays: 09:00 - 16:00

Christmas Day - Boxing Day: Closed.

0345 744 4422 (option 3, followed by option 3)

[email protected]

Left luggage Left luggage is not available.
Lost property Lost property is available at the station. Monday to Friday: 08:00 to 18:00 Saturday: 09:00 to 16:00 Sunday: 09:00 to 16:00
Lost property contact details

URL: https://www.c2c-online.co.uk/help-feedback/lost-property/

Telephone: 03457 44 44 22

Facility Information
Lounge A first class lounge is not available.
Lounge opening hours A first class lounge is not available.
Facility Information
Seating area A seating area is available.
Waiting rooms Waiting rooms are not available.
Waiting room information

Platforms 1 & 2 

Closed until further notice
Trolleys Trolleys are not available.
Refreshment facilities Refreshment facilities are available.
Refreshment facilities information

Platform 1 

Toilets Toilets are available.
Toilets information

The toilets are located on Platforms 1 and 2.

The National key toilets are located on Platform 1; these toilets are operated by a RADAR key.

Baby changing Baby changing facilities are available.
Pay phone Pay phones are available. Cards and coins
Public Wi-Fi Wi-Fi is available.
Post box A Post box is not available.
Tourist information office A tourist information office is not available.
Cashpoint A cashpoint is available.
Bureau de change A bureau de change is not available.
Shops Shops are available.
Showers Showers are not available.
Facility Information
Helpline information

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Helpline contact details 03457 44 44 22

URL: https://www.nationalrail.co.uk/

Customer help points available Customer help points are available.
Customer help points information

On platforms, accessible via electronic gates from street level

Staff help Staff help is available. Please call 03457 44 44 22
Staff help opening times Monday to Friday: 06:00 to 21:00
Accessible ticket machines Accessible ticket machines are available.
Accessible ticket office counter An accessible ticket office counter is not available.
Accessible ticket office counter information

Customer Service Staff

Induction loop An induction loop is available.
Ramp for train access A ramp for train access is available.
Accessible taxis

Operated by local companies. Pre-booking advised

Accessible public pay phones Accessible public pay phones are not available.
National key toilets National key toilets are available.
Step free access coverage Whole Station

There are no lifts at the station, but step free access is available to both platforms from street level via electronic gates

Impaired mobility set down Impaired mobility set down Machine is available.
Disabled parking

Outside station entrance

Wheelchairs Wheelchairs are not available.
Ticket gates Ticket gates are present.
Station Car Park (Premier Reserved Parking)
Operator National Car Parks Ltd.
Charges
  • Off peak: N/A
  • Per hour: N/A
  • Daily: N/A
  • Weekly: N/A
  • Monthly: N/A
  • Three monthly: N/A
  • Six monthly: N/A
  • Annual: £1675.00
Contact details

This car park is reserved for Season Ticket holders only before 10:00am Monday to Friday

Station Car Park
Operator National Car Parks Ltd
Spaces 125
Opening times
  • Monday to Sunday: 24 Hours a Day
  • Monday to Friday: 24 Hours a Day
  • Saturday: 24 Hours a Day
  • Sunday: 24 Hours a Day
Charges
  • Off peak: £4.50
  • Per hour: £1.00
  • Daily: £6.40
  • Weekly: £32.00
  • Monthly: £131.00
  • Three monthly: £379.00
  • Six monthly: N/A
  • Annual: £1314.00
Contact details 0845 050 70 80

Daily and Weekly Tickets can be purchased at the Rail Ticket Machines.

Please note that the off peak parking rate applies after 10:00, Mondays to Fridays, all day Saturday and Sunday and on Bank Holidays

Bus services available Bus services are available.
Bus services information

Information to plan your onward journey is available in a printable format here

Cycle storage available Cycle storage is available.
Storage type Compound, Stands
Spaces 67
Sheltered Yes
CCTV Yes
Storage location Outside station entrance
Transport Information
Taxi rank available A taxi rank is available.
Taxi rank information

Outside main entrance, turn left under subway

Airport available Airport information is not available.
Port available Port information is available.

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