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Berwick-upon-tweed Train Station

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Berwick-upon-Tweed Train Station

Address

Berwick-upon-Tweed Station
Railway Street
Berwick-upon-Tweed
Northumberland
TD15 1NF
Get directions in Google Maps

Station overview

A ticket office is available. Ticket office
Baby changing facilities are available. Baby changing facilities
A ticket machine is available. Ticket machine
A waiting room is available. Waiting room
Wheelchairs are available. Wheelchairs
Toilets are available. Toilets
 
Time
Destination
Platform
Facility Information
Ticket office opening hours Monday to Friday: 07:00 to 16:00 Saturday: 08:00 to 16:00 Sunday: 09:15 to 16:00
Self service ticket machines A ticket machine is available.
Collection of pre-purchased tickets Collection of pre-purchased tickets is available.
Get Oyster card here Oyster Pre-Pay not is available.
Top up Oyster pay as you go here Oyster top up is not available.
Use Oyster pay as you go here Oyster top up is not available.
Service Information
British Transport Police 0800 40 50 40
CCTV CCTV systems are available.
Rail Replacement Service

Rail Replacement Coaches leave from the front of the station.
Information Systems
  • Departure screens
  • Arrival screens
  • Announcements
Service Information
Berwick-upon-Tweed Station customer services

We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

This station has Secure Station Accreditation
Left luggage Left luggage is not available.
Left luggage contact details

URL: https://www.nationalrail.co.uk/
Lost property Lost property is available at the station. Monday to Friday: 09:00 to 16:00
Lost property contact details

URL: https://www.nationalrail.co.uk/

Telephone: 01302 362175
Facility Information
Lounge A first class lounge is available.

Located

Platform 2

Assistance Dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway Lounges

Tickets Accepted

  • Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
  • Any First Class Anytime ticket valid for travel on the London North Eastern Railway route
  • Any London North Eastern Railway First Class packages
  • First Advance (routed LNER/ LNER & connections
  • London North Eastern Railway First Class Reader Offer (routed LNER/LNER & Connections)
  • London North Eastern Railway First Class Flat Fare (routed LNER/LNER & Connections)
  • London North Eastern Railway Rewards First Class Leisure Single (routed LNER/LNER & Connections)
  • London North Eastern Railway Self Print First Class Upgrade voucher (routed LNER/LNER & Connections)
  • Inclusive Tour Tickets (Superbreaks etc.)
  • Weekend First

Restricted tickets

  • All First Class tickets valid only on other train operators, including Caledonian Sleepers

Facilities

Unisex Toilet, newspapers

Refreshments

Complimentary: tea/coffee/hot chocolate/water/ biscuits

Wi-Fi

Yes

Showers

No
Lounge opening hours Monday to Friday: 06:00 to 18:00 Saturday: 06:00 to 18:00 Sunday: 09:30 to 18:00
Facility Information
Seating area A seating area is available.
Waiting rooms Waiting rooms are available.
Trolleys Trolleys are available.
Refreshment facilities Refreshment facilities are available.

Costa coffee available as well as vending machine on the main concourse
Toilets Toilets are available.
Baby changing Baby changing facilities are available.
Pay phone Pay phones are not available.
Public Wi-Fi Wi-Fi is not available.
Post box A Post box is not available.
Tourist information office A tourist information office is not available.
Cashpoint An ATM machine is available.
Bureau de change A bureau de change is not available.
Shops Shops are not available.
Showers Showers are not available.
Facility Information
Helpline information

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Helpline contact details

03457 225 225 or 18001 03457 225 225 (Text relay service)

URL: https://www.nationalrail.co.uk/
Customer help points Customer help points are not available.
Staff help Staff help is available.

When arriving for booked or turn-up-and-go assistance, the meeting point is the Ticket Office, located on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Staff help opening times Monday to Friday: 06:00 to 22:45 Saturday: 06:00 to 22:45 Sunday: 09:00 to 22:45
Accessible ticket machines Accessible ticket machines are available.
Accessible ticket office counter An accessible ticket office counter is available.

Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window.
Induction loop An induction loop is available.
Ramp for train access A ramp for train access is available.
Accessible taxis Accessible taxis are not available.
Accessible public pay phones Accessible public pay phones are not available.
National key toilets National key toilets are available.
Step free access coverage Whole Station

This station has step free access to all platforms.

This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955

Lift available from station forecourt to platforms 1 & 2.

RNIB Map for all located just to the left of the station entry doors.

Please note that between Monday 9 September and Sunday 1 December 2024, there will be no step-free access to platforms 1 and 2 due to essential upgrade work to replace the lifts at this station. If you require assistance, please speak to station staff or contact us about Assisted Travel.

Impaired mobility set down Impaired mobility set down Machine is available.
Disabled parking Disable parking is not available.
Wheelchairs Wheelchairs are available.
Ticket gates Ticket gates are not present.
Council Car Park
Operator Northumberland County Council
Spaces 124
Opening times
  • Monday to Friday:24 Hours a Day
  • Saturday:24 Hours a Day
  • Sunday:24 Hours a Day
Contact details https://www.nationalrail.co.uk/

Max length of stay is 72 hours
Bus services available Bus services are available.
Bus services information

Information to plan your onward journey is available in a printable format here
Cycle storage available Cycle storage is available.
Storage type Stands
Spaces 8
Sheltered No
CCTV True
Storage location

Within car park
Transport Information
Taxi rank available

Berwick is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operators are A1 Cabs 01289 308524, Fifes 01289 307188 or Berwick 01289 307771
Airport available Airport information is not available.
Port available Port information is not available.
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