Please only travel if essential on Sunday 3 December, services are expected to be extremely busy due to industrial action and engineering work affecting other train operators - more information
We are aware of the ASLEF Union's plans for industrial action at CrossCountry on Thursday 7 December, and action short of a strike between Friday 1 to Saturday 9 December – more information
You can book up to 90 days in advance.
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Going departing after
|Ticket office information||
Outside the travel centre entrance.
|Ticket office opening hours||Monday to Friday: 07:00 to 14:00 Saturday: 08:00 to 15:00 Sunday: 09:15 to 15:00|
|Self service ticket machines|
|Collection of pre-purchased tickets|
|British Transport Police||0800 40 50 40|
|Rail Replacement Service||
Rail Replacement Coaches leave from the front of the station.
|Berwick-upon-Tweed station customer services||
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
|Lost property||Monday to Friday: 09:00 to 16:00|
|Lost property contact details||
Telephone: 01302 362175
Assistance Dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway Lounges
Unisex Toilet, newspapers
Complimentary: tea/coffee/hot chocolate/water/ biscuits
|Lounge opening hours||Monday to Friday: 06:00 to 20:00 Saturday: 07:00 to 20:00 Sunday: 09:30 to 20:00|
|Waiting room information||
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
|Refreshment facilities information||Costa coffee available as well as vending machine on the main concourse|
|Toilets information||The toilets are located in the Main Entrance Hall and on both platforms. The National key toilets are located in the Waiting Room at the station entrance and inside the First Class Lounge. The toilets in the Waiting Room are operated by a RADAR key; a RADAR key is available from the Ticket Office upon request. Toilet opening hours are at all times that the station is open.|
|Tourist information office|
|Bureau de change|
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
|Helpline contact details||03457 225 225 or 18001 03457 225 225 (Text relay service)|
|Customer help points available|
|Staff help||When arriving for booked or turn-up-and-go assistance, the meeting point is the Ticket Office, located on the main concourse. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.|
|Staff help opening times||Monday to Friday: 06:00 to 22:45 Saturday: 06:00 to 22:45 Sunday: 09:00 to 22:45|
|Accessible ticket machines|
|Accessible ticket office counter|
|Accessible ticket office counter information||
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window.
|Ramp for train access|
|Accessible public pay phones|
|National key toilets|
|Step free access coverage||
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955
Lift available from station forecourt to platforms 1 & 2.
RNIB Map for all located just to the left of the station entry doors.
|Impaired mobility set down|
|Council Car Park|
|Operator||Northumberland County Council|
Max length of stay is 72 hours
|Bus services available|
|Bus services information||
Information to plan your onward journey is available in a printable format here
|Cycle storage available|
Within car park
|Taxi rank available|
|Taxi rank information||
Berwick is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operators are A1 Cabs 01289 308524, Fifes 01289 307188 or Berwick 01289 307771