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|Ticket office information||Ticket machine is located on Platform 1|
|Ticket office opening hours||Monday to Friday: 06:10 to 20:00 Saturday: 06:30 to 20:00 Sunday: 10:35 to 19:40|
|Self service ticket machines|
|Collection of pre-purchased tickets|
|British Transport Police||0800 40 50 40|
|Rail Replacement Service||Bus stops in Station car park|
|Lounge opening hours|
|Waiting room information||Linked to ticket office hours to platform 1 Ticket office hours|
|Toilets information||The toilets are located on Platform 1. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.|
|Pay phone||Cards and coins|
|Public Wi-Fi||Connect to "GWR Free Station WiFi"|
|Tourist information office|
|Bureau de change|
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
|Helpline contact details||08001 971 329 or 18001 0800 197 1329 (Textphone)|
|Customer help points available|
|Staff help||Meeting point: Ticket Office.|
|Staff help opening times||Saturday: 06:00 to 22:00 Sunday: 09:00 to 22:30|
|Accessible ticket machines|
|Accessible ticket office counter|
|Accessible ticket office counter information||Low level counter available.|
|Ramp for train access|
|Accessible taxis||Accessible taxis are available|
|Accessible public pay phones||Public telephones are not accessible|
|National key toilets|
|Step free access coverage||
Step-free category B3 station - “Some step-free access, may be in one direction only.” Step free access available to Penzance bound platform, however access to the Plymouth bound platform is only via a footbridge.
Safety warning - Please be aware that this station has no tactile paving on the platform edge. Please take extra care when using this station.
Passenger Assist - Refer to station message.
|Impaired mobility set down|
|Disabled parking||Set- Down / Pick up Points are available at the station entrance|
|Station Car Park|
|Operator||APCOA Parking (UK) Limited|
|Contact details||0345 165 2030|
|Bus services available|
|Bus services information||Information to plan your onward journey is available in a printable format here|
|Cycle storage available|
|Storage location||Car Park|
|Taxi rank available|
|Taxi rank information||At the station entrance.|
|Airport information||Air Port Link, Please change at Reading for Heathrow and Gatwick links and Bristol Temple Meads for Bristol Airport. Changes at Hayes for the Heathrow connect service.|