Please note: We are currently experiencing a high number of Delay Repay claims, if you have received a case reference your claim will be processed as soon as possible, you do not need to contact our teams.
Industrial action announced for Saturday 25 June - more information.
You can book up to 90 days in advance.
Looking for dates further in the future?
Train operators can only release tickets for sale up to 90 days in advance.
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Going departing after
|Ticket office information||In ticket hall/first floor.|
|Ticket office opening hours||Monday to Friday: 05:40 to 20:00 Saturday: 06:50 to 18:00 Sunday: 08:30 to 19:00|
|Self service ticket machines|
|Collection of pre-purchased tickets|
|British Transport Police||0800 40 50 40|
|Rail Replacement Service||Front of the station|
|Lounge opening hours|
|Waiting room information||Waiting room is closed until further notice|
|Toilets information||The toilets are located on the Concourse. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.|
|Pay phone||Cards and coins|
|Public Wi-Fi||Connect to "GWR Free Station WiFi"|
|Tourist information office|
|Bureau de change|
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
|Helpline contact details||08001 971 329 or 18001 0800 197 1329 (Textphone)|
|Customer help points available|
|Staff help||Meeting point: Gateline.|
|Staff help opening times||Monday to Friday: 04:30 to 01:45 Saturday: 05:00 to 01:15 Sunday: 05:30 to 01:45|
|Accessible ticket machines|
|Accessible ticket machines information||Accessible ticket machines are located at the station entrance by the ticket office.|
|Accessible ticket office counter|
|Accessible ticket office counter information||Low-level accessible counter is available, all booking office counters have hearing loop fitted.|
|Ramp for train access|
|Accessible taxis||Accessible taxis are available|
|Accessible public pay phones||Public telephones are accessible|
|National key toilets|
|Step free access coverage||
Step free Category A station - This station has step-free access to all the platforms via lifts from the main station entrance.
|Impaired mobility set down|
|Disabled parking||Set- Down / Pick up Points are available at the station entrance.Assisted Travel meeting point - Booking office main Entrance. Please notify a member of staff.|
|Station Car Park|
|Operator||APCOA Parking (UK) Limited|
|Contact details||0345 165 2030|
|Bus services available|
|Bus services information||Information to plan your onward journey is available in a printable format here|
|Cycle storage available|
|Storage type||Stands, Wheel Racks|
|Storage location||Front of station|
|Taxi rank available|
|Taxi rank information||Taxi rank is available at the station entrance if you require an accessible taxi please approach a member of staff.|
|Airport information||Air Port Link Please change at Reading for Heathrow and Gatwick links and Bristol Temple Meads for Bristol Airport.|