Please only travel if essential on Sunday 3 December, services are expected to be extremely busy due to industrial action and engineering work affecting other train operators - more information
We are aware of the ASLEF Union's plans for industrial action at CrossCountry on Thursday 7 December, and action short of a strike between Friday 1 to Saturday 9 December – more information
You can book up to 90 days in advance.
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|Ticket office information||
Located near to both station entrances
|Ticket office opening hours||Monday to Friday: 05:55 to 19:30 Saturday: 06:30 to 19:30 Sunday: 08:35 to 18:30|
|Self service ticket machines|
|Collection of pre-purchased tickets|
|British Transport Police||0800 40 50 40|
|Rail Replacement Service||
Station forecourt, ticket office entrance.
|Brockenhurst station customer services||Please contact our Customer Service Centre on 0345 6000 650|
|Lost property||Monday to Friday: 07:30 to 19:00|
|Lost property contact details|
|Lounge opening hours|
|Waiting room information||
Both Platforms. Waiting rooms are heated and seating complies with the Code of Practice. The waiting room on platforms 3/4 closes at 1600.
|Refreshment facilities information||
Currently only a vending machine available.
The toilets are located on all the platforms. Toilets on Platforms 1/2 are open 06:00 - 21:00, and toilets on Platforms 3/4 are open 06:00 - 17:00. The National key toilets are located on Platforms 1/2; these toilets are operated by a radar key. A radar key is available from station staff upon request.
|Tourist information office|
|Bureau de change|
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.Monday to Friday: 24 Hours a Day Saturday: 24 Hours a Day Sunday: 24 Hours a Day
|Helpline contact details||0800 5282100|
|Customer help points available|
|Customer help points information||
Customer Help points are located on every platform
Staff help available until 22:00 daily
|Staff help opening times||Monday to Friday: 05:45 to 22:00 Saturday: 06:15 to 22:00 Sunday: 07:30 to 22:00|
|Accessible ticket machines|
|Accessible ticket machines information||
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
|Accessible ticket office counter|
|Ramp for train access|
|Accessible public pay phones|
|National key toilets|
|Step free access coverage||
Step-free category B1 station. Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street. Lifts to all platforms from Ticket Office entrance. No lift access to or from entrance and exit on the other side.
|Impaired mobility set down|
|Station Car Park|
Weekend tickets available after 1000 Fridays £8.30
Off Peak from 1000 Monday to Friday
|Bus services available|
|Bus services information||
Information to plan your onward journey is available in a printable format here
|Cycle storage available|
|Storage type||Stands, Wheel Racks|
|Taxi rank available|
|Taxi rank information||
Brockenhurst Railway Station serves the village of Brockenhurst deep in the New Forest in Hampshire. Brockenhurst is the most populous village in the New Forest. The station was first opened in June 1847, by what was then the Southampton and Dorchester Railway. At first, services only ran to Southampton and Dorchester, with the route to London opening the following year. In 1888, a direct line to Bournemouth and Poole was opened which led to a surge in popularity. Today the station is a key interchange for passengers to the New Forest and the Isle of Wight.
Brockenhurst Station provides self-service ticket machines and has an induction loop fitted to assist the hearing-impaired. The ticket machines are accessible, as is the ticket counter, and ramps to help with easy train access. Step-free access is also available throughout the station. National Key toilets and customer help points are available.
The new footbridge and lifts, which made the station fully accessible, were made possible by an investment of over £4 million in 2014 as part of an initiative named Access to All. The redevelopment meant the loss of a unique feature of a passenger and luggage turntable at Brockenhurst Station.
Other station facilities include toilets and refreshments, baby changing facilities, a seating area and public Wi-Fi. The station car park has space for 240 cars with 4 accessible spaces, and is available 24 hours a day, seven days a week. There is also bicycle storage for 122 bikes and is protected by CCTV, as is the rest of the station.
Brockenhurst Railway Station is served by several bus routes so continuing your journey via public transport is easy. You can find onward travel information from Brockenhurst here. The station also has a taxi rank.
CrossCountry serves popular routes such as Winchester to Brockenhurst, Bournemouth to Brockenhurst and Southampton to Brockenhurst. Southampton Airport is easily accessible from Brockenhurst too.
Although Brockenhurst is a key passenger interchange, its location in the heart of the New Forest makes it a wonderful destination in its own right. In fact, it has been for hundreds of years; the New Forest was named a royal forest by William the Conqueror in 1079. Today you can explore the heathland, pasture and forest for yourself, and perhaps see the horses that graze here. The annual New Forest show has been running since 1920 and takes place each July. Find more things to do in the New Forest here.
The National Motor Museum at Beaulieu is only seven miles from Brockenhurst. You can cycle there in 45 minutes or take public transport via Totton Station. Here you can explore the Palace House, and Beaulieu Abbey as well as the collection of hundreds of classic and famous cars.
Paultons Theme Park and home of Peppa Pig World is just over an hour away by public transport and the perfect destination if you have young children to entertain.
Being so close to the south coast means there is plenty of maritime history to explore in the area. Buckler’s Hard on the Beaulieu River was once a shipbuilder for Lord Nelson’s fleet, and Southampton, which is less than fifteen minutes away by train is home to the SeaCity Museum.
There’s plenty more to see and do in and around this New Forest village, so book your trip to Brockenhurst today with one of CrossCountry’s ticket options, and see what else there is to discover.