Please only travel if essential on Sunday 3 December, services are expected to be extremely busy due to industrial action and engineering work affecting other train operators - more information
We are aware of the ASLEF Union's plans for industrial action at CrossCountry on Thursday 7 December, and action short of a strike between Friday 1 to Saturday 9 December – more information
You can book up to 90 days in advance.
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|Ticket office information||
The ticket office is located on Platform 1.
|Ticket office opening hours||Monday to Friday: 05:15 to 19:45 Saturday: 05:15 to 19:45 Sunday: 09:00 to 18:30|
|Self service ticket machines|
|Collection of pre-purchased tickets|
|British Transport Police||0800 40 50 40|
|Rail Replacement Service||
Replacement coaches depart from the Short Stay Car Park.
|Brough station customer services||
To speak to a member of our team, please call: 0345 600 1671.
|Lounge opening hours|
|Waiting room information||
Heated waiting rooms are available on both platforms.
|Refreshment facilities information||
Refreshments available from the Coffee Kiosk Monday to Saturday 0600 to 1130.
There are no toilet facilities available at this station.
|Tourist information office|
|Bureau de change|
Station staff can provide assistance throughout the station, and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff at the Ticket Office on Platform 1 no less than 20 minutes prior to the departure time of their train.
Assistance can be requested in advance by contacting TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay).
We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point.
Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor. The conductor is usually positioned at the rear of the train. Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided.
Boarding ramps are available at this station, and are carried on board all TransPennine Express trains.Monday to Sunday: 24 Hours a Day
|Helpline contact details||0800 107 2149|
|Customer help points available|
|Customer help points information||
Help Points are available on both platforms to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.
|Staff help opening times||Monday to Friday: 05:15 to 19:45 Saturday: 05:15 to 19:45 Sunday: 09:00 to 18:30|
|Accessible ticket machines|
|Accessible ticket office counter|
|Ramp for train access|
|Accessible public pay phones|
|National key toilets|
|Step free access coverage||
This station is category A. Ramped access is provided from the station entrance to all platforms. This station is partially staffed. There are train boarding ramps available at this station, and they are also carried on board all TransPennine Express trains.
|Impaired mobility set down|
|Station Car Park|
|Operator||APCOA on behalf of TransPennine Express|
|Bus services available|
|Bus services information||
Information to plan your onward journey is available in a printable format here
|Cycle storage available|
|Storage type||Lockers, Stands|
Platforms 1 and 2
|Taxi rank available|
|Taxi rank information||
The nearest taxi office is on the station platform.