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Planned industrial action at CrossCountry by the RMT Union on Saturday 13 April has now been suspended - more information

Broxbourne Train Station

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Broxbourne Train Station

Address

Broxbourne Station
Station Approach
Broxbourne
Essex
EN10 7AW
Get directions in Google Maps

Station overview

A ticket office is available. Ticket office
A ticket machine is available. Ticket machine
A waiting room is available. Waiting room
Wi-Fi is available. Wi-Fi
A phone box is available. Phone box
Toilets are available. Toilets
 
Time
Destination
Platform
Facility Information
Ticket office opening hours Monday to Friday: 06:15 to 20:15 Saturday: 07:15 to 18:45 Sunday: 08:15 to 17:45
Self service ticket machines A ticket machine is available.
Collection of pre-purchased tickets Collection of pre-purchased tickets is available.
Get Oyster card here Oyster Pre-Pay is not available
Top up Oyster pay as you go here Oyster top up is available.
Use Oyster pay as you go here Oyster pay as you go is available here.
Service Information
British Transport Police 0800 40 50 40
CCTV CCTV systems are available.
Rail Replacement Service

Substitute bus services stop on the station forecourt

Information Systems
  • Departure screens
  • Announcements
Service Information
Broxbourne station customer services

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Left luggage Left luggage is not available.
Lost property Lost property is available at the station. Monday to Friday: 09:00 to 17:00
Lost property contact details

URL: https://www.nationalrail.co.uk/

Facility Information
Lounge A first class lounge is not available.
Lounge opening hours A first class lounge is not available.
Facility Information
Seating area A seating area is available.
Waiting rooms Waiting rooms are available.
Waiting room information

On the over bridge

Trolleys Trolleys are not available.
Refreshment facilities Refreshment facilities are available.
Refreshment facilities information Cold drinks vending machine Food vending machine
Toilets Toilets are available.
Toilets information Toilets including accessible (radar key) toilets are located on the over bridge and open during staffing hours.
Baby changing Baby changing facilities are not available.
Pay phone Pay phones are available. Cards and coins
Public Wi-Fi Wi-Fi is available.
Post box A Post box is not available.
Tourist information office A tourist information office is not available.
Cashpoint A cashpoint is not available.
Bureau de change A bureau de change is not available.
Shops Shops are available.
Shops information Passport Photo Booth
Showers Showers are not available.
Facility Information
Helpline information A helpline is available.

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Monday to Sunday: 08:00 to 20:00
Helpline contact details 0800 028 28 78

URL: https://www.nationalrail.co.uk/

Customer help points available Customer help points are available.
Staff help

Station staff can provide help and advice on ticket purchase, assistance to and from the platforms and boarding / alighting and with a ramp. Booking is recommended but turn up and go available.  

Staff help opening times
Accessible ticket machines Accessible ticket machines are available.
Accessible ticket office counter An accessible ticket office counter is available.
Induction loop An induction loop is available.
Ramp for train access A ramp for train access is available.
Accessible taxis

Details of nearest taxis are shown on station information poster

Accessible public pay phones Accessible public pay phones are not available.
National key toilets National key toilets are available.
Step free access coverage Whole Station

This station has step free access to all platforms via lifts.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office.

 

Impaired mobility set down Impaired mobility set down Machine is not available.
Disabled parking Disable parking is not available.
Wheelchairs Wheelchairs are not available.
Ticket gates Ticket gates are present.
Ticket gates information

Station Car Park
Operator National Car Parks Ltd
Spaces 531
Opening times
  • Monday to Friday: 24 Hours a Day
  • Saturday: 24 Hours a Day
  • Sunday: 24 Hours a Day
Charges
  • Off peak: £7.00
  • Per hour: N/A
  • Daily: £10.00
  • Weekly: £40.00
  • Monthly: £140.00
  • Three monthly: £400.00
  • Six monthly: N/A
  • Annual: £1400.00
Contact details
Premium Bay
Operator National Car Parks Ltd
Spaces 94
Opening times
  • Saturday: 24 Hours a Day
  • Sunday: 24 Hours a Day
Charges
  • Off peak: N/A
  • Per hour: N/A
  • Daily: N/A
  • Weekly: N/A
  • Monthly: N/A
  • Three monthly: N/A
  • Six monthly: N/A
  • Annual: £1950.00
Contact details 0345 050 7080
Bus services available Bus services are available.
Bus services information

Hertfordshire buses operate from outside the station. Broxbourne is a PlusBus location click here to see the PlusBus map

Cycle storage available Cycle storage is available.
Storage type Wheel Racks
Spaces 52
Sheltered Yes
CCTV Yes
Storage location Station forecourt and behind the station building
Transport Information
Taxi rank available A taxi rank is available.
Taxi rank information

Taxi rank at station front

Airport available Airport information is not available.
Port available Port information is available.

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