Bury St Edmunds Train Station
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Your journey
Going departing after
Bury St Edmunds Train Station
Address
Bury St Edmunds StationStation Hill
Bury St Edmunds
Suffolk
IP32 6AD Get directions in Google Maps
Station overview
Ticket machine
Waiting room
Wi-Fi
Phone box
Toilets
Post box
| Facility | Information |
|---|---|
| Ticket office opening hours |
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| Self service ticket machines |
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| Collection of pre-purchased tickets |
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| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
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| Rail Replacement Service | Rail replacement bus services pick up and drop off at the bus stop on the station forecourt. |
| Information Systems |
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| Service | Information |
|---|---|
| Bury St Edmunds station customer services |
Monday-Saturday 08:00-20:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
| Left luggage |
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| Lost property |
Monday to Friday: 09:00 to 17:00
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| Lost property contact details |
| Facility | Information |
|---|---|
| Lounge |
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| Lounge opening hours |
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| Facility | Information |
|---|---|
| Seating area |
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| Waiting rooms |
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| Waiting room information |
The waiting room is located in the station building and can be accessed from under the canopy on Platform 2 (for trains towards Stowmarket and Ipswich). |
| Trolleys |
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| Refreshment facilities |
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| Refreshment facilities information | Self-service vending machine providing cold drinks and snacks |
| Toilets |
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| Toilets information | The male, female, and accessible toilets are located in the station building and are accessed from Platform 2 (for trains towards Stowmarket and Ipswich). The accessible toilet is available for radar key holders. All toilets at this station are scheduled to be open at the following times: Monday - Friday 05:45 - 18:15 |
| Baby changing |
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| Pay phone |
Cards and coins
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| Public Wi-Fi |
Find WiFi Hotspots around Bury St Edmunds station
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| Post box |
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| Tourist information office |
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| Cashpoint |
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| Bureau de change |
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| Shops |
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| Showers |
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| Facility | Information |
|---|---|
| Helpline information |
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. Monday to Sunday: 08:00 to 20:00 |
| Helpline contact details | 0800 028 28 78 |
| Customer help points available |
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| Customer help points information | Help points available on the concourse, and on platforms 1 and 2. |
| Staff help |
Assistance at this station is provided by a staff member during staffing hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended. What assistance is available for customers using this station?
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
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| Staff help opening times | Saturday: 05:45 to 19:15 Sunday: 08:00 to 16:00 |
| Accessible ticket machines |
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| Accessible ticket office counter |
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| Induction loop |
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| Ramp for train access |
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| Accessible taxis |
Details of nearest taxis are shown on station information poster |
| Accessible public pay phones |
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| National key toilets |
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| Step free access coverage |
Whole Station This station has step-free access to both platforms via lifts. This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is at the Gateline (during staffing hours), or alternatively on the platform. |
| Impaired mobility set down |
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| Disabled parking |
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| Wheelchairs |
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| Ticket gates |
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| Ticket gates information | Bury St Edmunds station has Secure Station Acreditation |
| Station Car Park | |
|---|---|
| Operator | National Car Parks Ltd |
| Spaces | 101 |
| Opening times |
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| Charges |
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| Contact details | 0345 050 7080 |
| Bus services available |
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| Bus services information |
Bury St Edmunds is a PlusBus location click here to see the PlusBus map |
| Cycle storage available |
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| Storage type | Compound, Lockers, Stands |
| Spaces | 24 |
| Sheltered | Yes |
| CCTV | Yes |
| Storage location | At station entrance and on both platforms |
| Transport | Information |
|---|---|
| Taxi rank available |
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| Airport available |
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| Port available |
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