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Canterbury West Train Station

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Canterbury West Train Station

Address

Canterbury West Station
Station Road West
Canterbury
Kent
CT2 8AN
Get directions in Google Maps

Station overview

A ticket office is available. Ticket office
Baby changing facilities are available. Baby changing facilities
A ticket machine is available. Ticket machine
Wheelchairs are available. Wheelchairs
A phone box is available. Phone box
Toilets are available. Toilets
 
Time
Destination
Platform
Facility Information
Ticket office information

On way in to access trains

Ticket office opening hours Monday to Friday: 06:15 to 19:30 Saturday: 06:15 to 19:30 Sunday: 08:30 to 17:00
Self service ticket machines A ticket machine is available.
Collection of pre-purchased tickets Collection of pre-purchased tickets is available.
Service Information
British Transport Police 0800 40 50 40
CCTV CCTV systems are available.
Rail Replacement Service

Station forecourt 

Information Systems
  • Departure screens
  • Announcements
Service Information
Canterbury West station customer services This station has Secure station accreditation - For more information contact 0345 322 7021
Left luggage Left luggage is not available.
Lost property Lost property is available at the station.
Lost property contact details

URL: https://www.nationalrail.co.uk/

Telephone: 0345 322 7021

Facility Information
Lounge A first class lounge is not available.
Lounge opening hours A first class lounge is not available.
Facility Information
Seating area A seating area is available.
Waiting rooms Waiting rooms are not available.
Waiting room information Heated waiting room on platforms 1 and 2 Only available when staff presentOnly available when staff present
Trolleys Trolleys are not available.
Refreshment facilities Refreshment facilities are available.
Refreshment facilities information Coffee shop and Selecta vending machine
Toilets Toilets are available.
Toilets information Platform 1 - Available during staffing hours
Baby changing Baby changing facilities are available.
Pay phone Pay phones are available. Cards and coins
Public Wi-Fi Wi-Fi is not available.
Post box A Post box is not available.
Tourist information office A tourist information office is not available.
Cashpoint A cashpoint is not available.
Cashpoint information Located on concourse
Bureau de change A bureau de change is not available.
Shops Shops are not available.
Showers Showers are not available.
Facility Information
Helpline information Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes.  The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed,  the ticket office or you can use the help point.
Helpline contact details 0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

URL: https://www.nationalrail.co.uk/

Customer help points available Customer help points are available.
Customer help points information On platform
Staff help Staff help is available.
Staff help opening times Monday to Friday: 05:00 to 01:30 Saturday: 05:00 to 01:30 Sunday: 07:00 to 00:30
Accessible ticket machines Accessible ticket machines are available.
Accessible ticket machines information

two within concourse.

Accessible ticket office counter An accessible ticket office counter is available.
Accessible ticket office counter information Counters can be raised or lowered to suit all customers
Induction loop An induction loop is available.
Ramp for train access A ramp for train access is available.
Accessible taxis

Accessible taxis are available to book

Accessible public pay phones

Public telephones are not wheelchair accessible

National key toilets National key toilets are available.
Step free access coverage Whole Station Category A. This station has step free access to all platforms - Access to all platforms and interchange via lifts and stairs.
Impaired mobility set down Impaired mobility set down Machine is available.
Disabled parking Disable parking is not available.
Wheelchairs Wheelchairs are available.
Ticket gates Ticket gates are present.
Station Car Park
Operator APCOA Parking
Spaces 112
Opening times
  • Monday to Friday: 24 Hours a Day
  • Saturday: 24 Hours a Day
  • Sunday: 24 Hours a Day
Charges
  • Off peak: £7.30
  • Per hour: N/A
  • Daily: £8.10
  • Weekly: £34.60
  • Monthly: £122.20
  • Three monthly: £364.60
  • Six monthly: £729.50
  • Annual: £1306.50
Contact details 0330 333 9232 From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50
Bus services available Bus services are available.
Bus services information

Information to plan your onward journey is available in a printable format here

Cycle storage available Cycle storage is available.
Storage type Stands
Spaces 134
Sheltered Yes
CCTV No
Storage location downside platform - London end
Transport Information
Taxi rank available A taxi rank is available.
Taxi rank information

There is a taxi rank at the front of the station.

Airport available Airport information is not available.
Port available Port information is available.

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