Canterbury West Train Station
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Your journey
Going departing after
Canterbury West Train Station
Address
Canterbury West StationStation Road West
Canterbury
Kent
CT2 8AN Get directions in Google Maps
Station overview
Ticket office
Baby changing facilities
Ticket machine
Wheelchairs
Phone box
Toilets
| Facility | Information |
|---|---|
| Ticket office information | On way in to access trains |
| Ticket office opening hours | Monday to Friday: 06:15 to 19:30 Saturday: 06:15 to 19:30 Sunday: 08:30 to 17:00 |
| Self service ticket machines |
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| Collection of pre-purchased tickets |
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| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
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| Rail Replacement Service | Station forecourt |
| Information Systems |
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| Service | Information |
|---|---|
| Canterbury West station customer services | This station has Secure station accreditation - For more information contact 0345 322 7021 |
| Left luggage |
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| Lost property |
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| Lost property contact details |
URL: https://www.nationalrail.co.uk/ Telephone: 0345 322 7021 |
| Facility | Information |
|---|---|
| Lounge |
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| Lounge opening hours |
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| Facility | Information |
|---|---|
| Seating area |
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| Waiting rooms |
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| Waiting room information | Heated waiting room on platforms 1 and 2 Only available when staff presentOnly available when staff present |
| Trolleys |
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| Refreshment facilities |
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| Refreshment facilities information | Coffee shop and Selecta vending machine |
| Toilets |
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| Toilets information | Platform 1 - Available during staffing hours |
| Baby changing |
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| Pay phone |
Cards and coins
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| Public Wi-Fi |
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| Post box |
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| Tourist information office |
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| Cashpoint |
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| Cashpoint information | Located on concourse |
| Bureau de change |
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| Shops |
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| Showers |
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| Facility | Information |
|---|---|
| Helpline information | Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point. |
| Helpline contact details | 0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524 |
| Customer help points available |
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| Customer help points information | On platform |
| Staff help |
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| Staff help opening times | Monday to Friday: 05:00 to 01:30 Saturday: 05:00 to 01:30 Sunday: 07:00 to 00:30 |
| Accessible ticket machines |
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| Accessible ticket machines information | two within concourse. |
| Accessible ticket office counter |
|
| Accessible ticket office counter information | Counters can be raised or lowered to suit all customers |
| Induction loop |
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| Ramp for train access |
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| Accessible taxis |
Accessible taxis are available to book |
| Accessible public pay phones |
Public telephones are not wheelchair accessible |
| National key toilets |
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| Step free access coverage | Whole Station Category A. This station has step free access to all platforms - Access to all platforms and interchange via lifts and stairs. |
| Impaired mobility set down |
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| Disabled parking |
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| Wheelchairs |
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| Ticket gates |
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| Station Car Park | |
|---|---|
| Operator | APCOA Parking |
| Spaces | 112 |
| Opening times |
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| Charges |
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| Contact details | 0330 333 9232 From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50 |
| Bus services available |
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| Bus services information |
Information to plan your onward journey is available in a printable format here |
| Cycle storage available |
|
| Storage type | Stands |
| Spaces | 134 |
| Sheltered | Yes |
| CCTV | No |
| Storage location | downside platform - London end |
| Transport | Information |
|---|---|
| Taxi rank available |
|
| Taxi rank information |
There is a taxi rank at the front of the station. |
| Airport available |
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| Port available |
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