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Cardiff Queen Street Train Station

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Cardiff Queen Street Train Station


Cardiff Queen Street Station
Station Terrace
CF10 4EY
Get directions in Google Maps

Station overview

A ticket office is available. Ticket office
Baby changing facilities are available. Baby changing facilities
A ticket machine is available. Ticket machine
A waiting room is available. Waiting room
A phone box is available. Phone box
Toilets are available. Toilets
Facility Information
Ticket office opening hours Monday: 06:00 to 22:00 Sunday: 07:00 to 19:00
Self service ticket machines A ticket machine is available.
Collection of pre-purchased tickets Collection of pre-purchased tickets is available.
Get Oyster card here Oyster Pre-Pay not is available.
Top up Oyster pay as you go here Oyster top up is not available.
Use Oyster pay as you go here Oyster top up is not available.
Service Information
British Transport Police 0800 40 50 40
CCTV CCTV systems are available.
Rail Replacement Service

The rail replacement bus stop is located at the local bus stop on Dumfries place.

To Cardiff Central / Cardiff Bay, bus stop HC in front of the car park.

To Cathays / Heath/ Pontypridd /Treherbert/ Aberdare/ Merthyr/Rhymney, bus stop HU, same side as Sainsburys.

Information Systems
  • Departure screens
  • Arrival screens
  • Announcements
Service Information
Cardiff Queen Street Station customer services

Contact our Customer Relations team directly via the Transport for Wales Website.

In the event of rail service disruption or Metro transformation work, buses will not stop at the station.

From Friday 09 February, the rail replacement bus stop is located: Local bus stop on Dumfries place.

To Cardiff Central / Cardiff Bay, bus stop HC in front of the car park: Google Maps ID: FRMH+H8 Cardiff.

To Cathays / Heath, bus stop HU, same side as Sainsburys: Google Maps ID: FRMH+C6 Cardiff.

Left luggage Left luggage is not available.
Left luggage contact details


Lost property Lost property is available at the station.
Lost property contact details


Telephone: 03333 211 202

Facility Information
Lounge A first class lounge is not available.
Lounge opening hours A first class lounge is not available.
Facility Information
Seating area A seating area is available.
Waiting rooms Waiting rooms are available.
Trolleys Trolleys are not available.
Refreshment facilities Refreshment facilities are not available.
Toilets Toilets are available.
Baby changing Baby changing facilities are available.
Pay phone Pay phones are available. Cards
Public Wi-Fi Wi-Fi is not available.
Post box A Post box is not available.
Tourist information office A tourist information office is not available.
Cashpoint An ATM machine is not available.
Bureau de change A bureau de change is not available.
Shops Shops are not available.
Showers Showers are not available.
Facility Information
Helpline information A helpline is available. Monday to Sunday: 08:00 to 20:00
Helpline contact details

03333 211202


Customer help points Customer help points are not available.
Staff help Staff help is available.

Help provided by on train staff outside staffing hours.

Staff help opening times Monday: 05:15 to 00:15 Sunday: 07:00 to 23:00
Accessible ticket machines Accessible ticket machines are available.

The ticket machines are near the main entrance and take cash and major debit and credit cards.

Accessible ticket office counter An accessible ticket office counter is available.
Induction loop An induction loop is available.
Ramp for train access A ramp for train access is available.
Accessible taxis Accessible taxis are not available.
Accessible public pay phones Accessible public pay phones are not available.
National key toilets National key toilets are available.
Step free access coverage Partial Station

Usually, Category B.

Step free access is available to all platforms via lifts. For full station facilities as stated in the Accessible Travel Policy, please visit the Transport for Wales website:”

Impaired mobility set down Impaired mobility set down Machine is not available.
Disabled parking Disable parking is not available.
Wheelchairs Wheelchairs are not available.
Ticket gates Ticket gates are present.
Car parking
Car parking available A car park is not available.
Bus services available Bus services are available.
Bus services information

Limited service from stop outside station Mondays to Fridays

Cycle storage available Cycle storage is available.
Storage type Stands
Spaces 36
Sheltered No
Storage location

Cycle parking is located at three locations. 8 Sheffield stands providing for 16 bicycles are located on Station Terrace, outside the station to the right of the station entrance. 6 Sheffield stands providing for 12 bicycles are located on Platform 5. 4 Sheffield stands providing for 8 bicycles are located on Platform 2

Transport Information
Taxi rank available A taxi rank is not available.
Airport available Airport information is not available.
Port available Port information is not available.