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Cardiff Queen Street Train Station

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Cardiff Queen Street Train Station

Address

Cardiff Queen Street Station
Station Terrace
Cardiff
Cardiff
CF10 4EY
Get directions in Google Maps

Station overview

A ticket office is available. Ticket office
A ticket machine is available. Ticket machine
A waiting room is available. Waiting room
A phone box is available. Phone box
Toilets are available. Toilets
 
Time
Destination
Platform
Facility Information
Ticket office information

Near the main entrance

Ticket office opening hours Saturday: 07:40 to 18:00 Sunday: 10:00 to 15:30
Self service ticket machines A ticket machine is available.
Collection of pre-purchased tickets Collection of pre-purchased tickets is available.
Service Information
British Transport Police 0800 40 50 40
CCTV CCTV systems are available.
Rail Replacement Service

The rail replacement bus stop is on Churchill Way. To Cardiff Central, it will stop by the entrance to Ibis Hotel. To Cathays/Health, it will stop opposite the Ibis Hotel.  

 

Information Systems
  • Departure screens
  • Announcements
  • Arrival screens
Service Information
Cardiff Queen Street station customer services Contact our Customer Relations team directly via the Transport for Wales Website.
Left luggage Left luggage is not available.
Lost property Lost property is available at the station.
Lost property contact details

URL: https://www.nationalrail.co.uk/

Telephone: 03333 211 202

Facility Information
Lounge A first class lounge is not available.
Lounge opening hours A first class lounge is not available.
Facility Information
Seating area A seating area is available.
Waiting rooms Waiting rooms are not available.
Waiting room information Seating area in the café on platform 3/4.Closed until further notice.
Trolleys Trolleys are not available.
Refreshment facilities Refreshment facilities are not available.
Toilets Toilets are available.
Toilets information

The toilets are located on Platform 4. The National Key toilets are located on Platform 4 and also in the main concourse to the left of the ticket office; these toilets are operated by a RADAR key and are only available during staffing hours.

Baby changing Baby changing facilities are not available.
Pay phone Pay phones are available. Cards and coins
Public Wi-Fi Wi-Fi is not available.
Post box A Post box is not available.
Post box information Outside the station.
Tourist information office A tourist information office is not available.
Cashpoint A cashpoint is not available.
Bureau de change A bureau de change is not available.
Shops Shops are not available.
Showers Showers are not available.
Facility Information
Helpline information A helpline is available. Monday to Sunday: 08:00 to 20:00
Helpline contact details 03333 211202

URL: https://www.nationalrail.co.uk/

Customer help points available Customer help points are not available.
Staff help Staff help is available. Help provided by on train staff outside staffing hours.
Staff help opening times Saturday: 06:30 to 23:00 Sunday: 08:00 to 23:00
Accessible ticket machines Accessible ticket machines are available.
Accessible ticket machines information

The ticket machines are near the main entrance and take cash and major debit and credit cards.

Accessible ticket office counter An accessible ticket office counter is available.
Induction loop An induction loop is available.
Ramp for train access A ramp for train access is available.
Accessible taxis Accessible taxis are not available.
Accessible public pay phones Accessible public pay phones are not available.
National key toilets National key toilets are available.
Step free access coverage Whole Station

Usually, Category B.

Step free access is available to all platforms via lifts. For full station facilities as stated in the Accessible Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations.”

 

Impaired mobility set down Impaired mobility set down Machine is not available.
Disabled parking Disable parking is not available.
Wheelchairs Wheelchairs are not available.
Ticket gates Ticket gates are present.
Car parking
Car parking available A car park is not available.
Bus services available Bus services are available.
Bus services information

Limited service from stop outside station Mondays to Fridays

Cycle storage available Cycle storage is available.
Storage type Stands
Spaces 10
Sheltered No
CCTV Yes
Storage location

to the right of the station front 

Transport Information
Taxi rank available A taxi rank is not available.
Airport available Airport information is not available.
Port available Port information is available.

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