Cardiff Queen Street Train Station
Cardiff Queen Street Train Station
Address
Cardiff Queen Street StationStation Terrace
Cardiff
Cardiff
CF10 4EY Get directions in Google Maps
Station overview








Facility | Information |
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Ticket office opening hours | Monday: 06:00 to 22:00 Sunday: 07:00 to 19:00 |
Self service ticket machines |
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Collection of pre-purchased tickets |
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Get Oyster card here |
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Top up Oyster pay as you go here |
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Use Oyster pay as you go here |
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Service | Information |
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British Transport Police | 0800 40 50 40 |
CCTV |
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Rail Replacement Service |
The rail replacement bus stops are the local bus stops on Dumfries place. To Cardiff Central / Cardiff Bay, bus stop HC in front of the car park. To Cathays / Heath, bus stop HU, same side as Sainsburys. |
Information Systems |
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Service | Information |
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Cardiff Queen Street Station customer services |
Contact our Customer Relations team directly via the Transport for Wales Website. In the event of rail service disruption or Metro transformation work, buses will not stop at the station. From Friday 09 February, the rail replacement bus stop is located: Local bus stop on Dumfries place. To Cardiff Central / Cardiff Bay, bus stop HC in front of the car park: Google Maps ID: FRMH+H8 Cardiff. To Cathays / Heath, bus stop HU, same side as Sainsburys: Google Maps ID: FRMH+C6 Cardiff. |
Left luggage |
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Left luggage contact details | |
Lost property |
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Lost property contact details |
URL: https://www.nationalrail.co.uk/ Telephone: 03333 211 202 |
Facility | Information |
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Lounge |
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Lounge opening hours |
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Facility | Information |
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Seating area |
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Waiting rooms |
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Trolleys |
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Refreshment facilities |
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Toilets |
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Baby changing |
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Pay phone |
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Public Wi-Fi |
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Post box |
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Tourist information office |
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Cashpoint |
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Bureau de change |
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Shops |
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Showers |
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Facility | Information |
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Helpline information |
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Helpline contact details |
03333 211202 |
Customer help points |
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Staff help |
![]() Help provided by on train staff outside staffing hours. |
Staff help opening times | Monday: 05:15 to 00:15 Sunday: 07:00 to 23:00 |
Accessible ticket machines |
![]() The ticket machines are near the main entrance and take cash and major debit and credit cards. |
Accessible ticket office counter |
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Induction loop |
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Ramp for train access |
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Accessible taxis |
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Accessible public pay phones |
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National key toilets |
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Step free access coverage |
Whole Station
Category A. Step free access is available to all platforms via lifts. For full station facilities as stated in the Accessible Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations.” |
Impaired mobility set down |
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Disabled parking |
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Wheelchairs |
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Ticket gates |
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Car parking | |
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Car parking available | ![]() |
Bus services available |
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Bus services information |
Limited service from stop outside station Mondays to Fridays. |
Cycle storage available |
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Storage type | Stands |
Spaces | 36 |
Sheltered | No |
CCTV | True |
Storage location | Cycle parking is located at three locations. 8 Sheffield stands providing for 16 bicycles are located on Station Terrace, outside the station to the right of the station entrance. 6 Sheffield stands providing for 12 bicycles are located on Platform 5. 4 Sheffield stands providing for 8 bicycles are located on Platform 2 |
Transport | Information |
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Taxi rank available |
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Airport available |
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Port available |
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