Chelmsford Train Station
Chelmsford Train Station
Address
Chelmsford StationDuke Street
Chelmsford
Essex
CM1 1HT Get directions in Google Maps
Station overview
Ticket office
Baby changing facilities
Ticket machine
Waiting room
Wheelchairs
Wi-Fi
Toilets
| Facility | Information |
|---|---|
| Ticket office opening hours | Monday to Friday: 05:50 to 22:00 Saturday: 05:50 to 22:00 Sunday: 07:00 to 23:00 |
| Self service ticket machines |
|
| Collection of pre-purchased tickets |
|
| Get Oyster card here |
|
| Top up Oyster pay as you go here |
|
| Use Oyster pay as you go here |
|
| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
|
| Rail Replacement Service |
Rail replacement bus services pick up and drop off at the bus stops on Victoria Road, by the station entrance. |
| Information Systems |
|
| Service | Information |
|---|---|
| Chelmsford Station customer services |
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
| Left luggage |
|
| Left luggage contact details | |
| Lost property |
Monday to Sunday:24 Hours a Day
|
| Lost property contact details |
| Facility | Information |
|---|---|
| Lounge |
|
| Lounge opening hours |
|
| Facility | Information |
|---|---|
| Seating area |
|
| Waiting rooms |
|
| Trolleys |
|
| Refreshment facilities |
Ume Garden's Sushi & Bento Self-service vending machines providing cold drinks and snacks Free water refill point located inside the the ticket barriers on the station concourse |
| Toilets |
|
| Baby changing |
|
| Pay phone |
|
| Public Wi-Fi |
|
| Post box |
|
| Tourist information office |
|
| Cashpoint |
|
| Bureau de change |
|
| Shops |
|
| Showers |
|
| Facility | Information |
|---|---|
| Helpline information |
Monday to Sunday: 08:00 to 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
| Helpline contact details |
0800 028 28 78 |
| Customer help points |
Assistance meeting point is the customer information office on the relevant platform. |
| Staff help |
Assistance is provided by station staff during the hours of train service operation. Booking is recommended. What assistance is available for customers using this station?
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
|
| Staff help opening times | Monday to Sunday:24 Hours a Day |
| Accessible ticket machines |
|
| Accessible ticket office counter |
|
| Induction loop |
|
| Ramp for train access |
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| Accessible taxis |
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| Accessible public pay phones |
|
| National key toilets |
|
| Step free access coverage |
Whole Station
This station has step free access to both platforms via lifts. This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the customer information office on the relevant platform. |
| Impaired mobility set down |
|
| Disabled parking |
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| Wheelchairs |
|
| Ticket gates |
|
| Station Car Park | |
|---|---|
| Operator | National Car Parks Ltd |
| Spaces | 137 |
| Opening times |
|
| Contact details | 0345 050 7080 https://www.ncp.co.uk/find-a-car-park/car-parks/chelmsford-station-g-anglia/ |
| Premium Bay | |
|---|---|
| Operator | National Car Parks Ltd |
| Spaces | 7 |
| Opening times |
|
| Contact details | 0845 050 7080 https://www.nationalrail.co.uk/ |
| Bus services available |
|
| Bus services information |
'First' operates a network of frequent local bus routes around Chelmsford and to nearby towns. For route maps and timetables: www.firstgroup.com/ukbus Buy a Chelmsford PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the town. For details: www.plusbus.info Bus stops are located outside the station on Duke Street. |
| Cycle storage available |
|
| Storage type | Compounds, Stands |
| Spaces | 960 |
| Sheltered | Yes |
| CCTV | True |
| Storage location | There is a dedicated Cycle Point with free cycle parking, secure cycle parking, and premium cycle parking located in Park Road, opposite the station. |
| Transport | Information |
|---|---|
| Taxi rank available |
There is a taxi rank outside the station. |
| Airport available |
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| Port available |
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