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Chelmsford Train Station

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Chelmsford Train Station

Address

Chelmsford Station
Duke Street
Chelmsford
Essex
CM1 1HT
Get directions in Google Maps

Station overview

A ticket office is available. Ticket office
Baby changing facilities are available. Baby changing facilities
A ticket machine is available. Ticket machine
A waiting room is available. Waiting room
Wheelchairs are available. Wheelchairs
Wi-Fi is available. Wi-Fi
Toilets are available. Toilets
Facility Information
Ticket office opening hours Monday to Friday: 05:50 to 22:00 Saturday: 05:50 to 22:00 Sunday: 07:00 to 23:00
Self service ticket machines A ticket machine is available.
Collection of pre-purchased tickets Collection of pre-purchased tickets is available.
Service Information
British Transport Police 0800 40 50 40
CCTV CCTV systems are available.
Rail Replacement Service

Rail replacement bus services pick up and drop off at the bus stops on Victoria Road, by the station entrance.

Information Systems
  • Departure screens
  • Announcements
Service Information
Chelmsford station customer services

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Left luggage Left luggage is not available.
Lost property Lost property is available at the station. Monday to Friday: 09:00 to 17:00
Lost property contact details

URL: https://www.greateranglia.co.uk/travel-information/your-journey/lost-property

Facility Information
Lounge A first class lounge is not available.
Lounge opening hours A first class lounge is not available.
Facility Information
Seating area A seating area is available.
Waiting rooms Waiting rooms are not available.
Waiting room information

The waiting rooms are located in the station buildings and can be accessed from Platform 1 (for trains towards London), and Platform 2 (for trains towards Colchester and Ipswich).

The waiting room on Platform 2 (for trains towards Colchester and Ipswich) opens at 08:00 on Sunday's.
Trolleys Trolleys are not available.
Refreshment facilities Refreshment facilities are available.
Refreshment facilities information

Coffee Link

Costa Coffee

Puccino's Deli

Self-service vending machines providing cold drinks and snacks

Free water refill point located inside the the ticket barriers on the station concourse

Toilets Toilets are available.
Toilets information

There are male and female toilets located in the station buildings on Platform 1 (for trains towards London) and also on Platform 2 (for trains towards Colchester and Ipswich). An accessible toilet is available for radar key holders and is located on the ground floor, near the lifts. All toilets at this station are scheduled to be open at the following times:

Monday - Friday 05:00 - 23:00
Saturday 05:00 - 23:00
Sunday 08:00 - 23:00

Baby changing Baby changing facilities are available.
Pay phone Pay phones are not available.
Public Wi-Fi Wi-Fi is available. Find WiFi Hotspots around Chelmsford station
Post box A Post box is not available.
Tourist information office A tourist information office is not available.
Cashpoint A cashpoint is available.
Bureau de change A bureau de change is not available.
Shops Shops are available.
Shops information

WHSmith

Photo-Me digital passport photos

Showers Showers are not available.
Facility Information
Helpline information A helpline is available.

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Monday to Sunday: 08:00 to 20:00
Helpline contact details 0800 028 28 78

URL: https://www.nationalrail.co.uk/

Customer help points available Customer help points are not available.
Staff help Staff help is available.

Assistance is provided by station staff during the hours of train service operation. Booking is recommended.

What assistance is available for customers using this station?

  • Board and alight
  • Ramp assistance
  • Luggage (on and off train only)
  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By speaking with a member of station staff
  • By calling 0345 600 7245 (option 4)
  • By selecting the help button on one of the ticket machines at this station
Staff help opening times Monday to Sunday: 24 Hours a Day
Accessible ticket machines Accessible ticket machines are available.
Accessible ticket office counter An accessible ticket office counter is available.
Induction loop An induction loop is available.
Ramp for train access A ramp for train access is available.
Accessible taxis

Details of nearest taxis are shown on station information poster

Accessible public pay phones Accessible public pay phones are not available.
National key toilets National key toilets are available.
Step free access coverage Whole Station

This station has step free access to both platforms via lifts.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the customer information office on the relevant platform.

Impaired mobility set down Impaired mobility set down Machine is not available.
Disabled parking Disable parking is not available.
Wheelchairs Wheelchairs are available.
Ticket gates Ticket gates are present.
Ticket gates information

Chelmsford station has Secure Station Acreditation

Station Car Park
Operator National Car Parks Ltd
Spaces 122
Opening times
  • Monday to Friday: 24 Hours a Day
  • Saturday: 24 Hours a Day
  • Sunday: 24 Hours a Day
Charges
  • Off peak: £5.00
  • Per hour: N/A
  • Daily: £7.00
  • Weekly: £37.00
  • Monthly: £164.00
  • Three monthly: £468.00
  • Six monthly: N/A
  • Annual: £1638.00
Contact details 0345 050 7080
Premium Bay
Operator National Car Parks Ltd
Spaces 15
Opening times
  • Saturday: 24 Hours a Day
  • Sunday: 24 Hours a Day
Charges
  • Off peak: N/A
  • Per hour: N/A
  • Daily: N/A
  • Weekly: N/A
  • Monthly: N/A
  • Three monthly: N/A
  • Six monthly: N/A
  • Annual: £1950.00
Contact details 0845 050 7080
Bus services available Bus services are available.
Bus services information

'First' operates a network of frequent local bus routes around Chelmsford and to nearby towns. For route maps and timetables: www.firstgroup.com/ukbus

Buy a Chelmsford PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the town. For details: www.plusbus.info

Bus stops are located outside the station on Duke Street.

Cycle storage available Cycle storage is available.
Storage type Compound, Stands, Wheel Racks
Spaces 960
Sheltered Yes
CCTV Yes
Storage location

There is a dedicated Cycle Point with free cycle parking, secure cycle parking, and premium cycle parking located in Park Road, opposite the station.

Transport Information
Taxi rank available A taxi rank is available.
Taxi rank information

There is a taxi rank outside the station.

Airport available Airport information is not available.
Port available Port information is available.

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