Please note: We are currently experiencing a high number of Delay Repay claims, if you have received a case reference your claim will be processed as soon as possible, you do not need to contact our teams.

Industrial action announced for Saturday 25 June -  more information.

Cheltenham Spa Train Station

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Cheltenham Spa Train Station

Address

Cheltenham Spa Station
Queens Road
Cheltenham
Gloucestershire
GL51 8NP
Get directions in Google Maps

Station overview

A ticket office is available. Ticket office
Baby changing facilities are available. Baby changing facilities
A ticket machine is available. Ticket machine
A waiting room is available. Waiting room
Wheelchairs are available. Wheelchairs
Wi-Fi is available. Wi-Fi
A phone box is available. Phone box
Toilets are available. Toilets
 
Time
Destination
Platform

Buying tickets and collecting them -

Facility Information
Ticket office information In ticket hall and on Bristol bound platform
Ticket office opening hours Monday to Friday: 05:45 to 20:15 Saturday: 05:45 to 19:15 Sunday: 09:00 to 20:15
Self service ticket machines A ticket machine is available.
Collection of pre-purchased tickets Collection of pre-purchased tickets is available.

General services information +

Service Information
British Transport Police 0800 40 50 40
CCTV CCTV systems are available.
Rail Replacement Service Front of the station
Information Systems
  • Departure screens
  • Announcements

Passenger services +

Service Information
Cheltenham Spa station customer services

Please visit GWR Help & Support. Or contact our social media team @gwrhelp.

Left luggage Left luggage is not available.
Lost property Lost property is available at the station.
Lost property contact details

URL: https://www.nationalrail.co.uk/

First class information +

Facility Information
Lounge A first class lounge is not available.
Lounge opening hours A first class lounge is not available.

Station facilities +

Facility Information
Seating area A seating area is available.
Waiting rooms Waiting rooms are not available.
Trolleys Trolleys are available.
Refreshment facilities Refreshment facilities are available.
Toilets Toilets are available.
Toilets information The toilets are located on the Entrance Level. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.
Baby changing Baby changing facilities are available.
Pay phone Pay phones are available. Cards and coins
Public Wi-Fi Wi-Fi is available. Connect to "GWR Free Station WiFi"
Post box A Post box is not available.
Tourist information office A tourist information office is not available.
Cashpoint A cashpoint is not available.
Bureau de change A bureau de change is not available.
Shops Shops are not available.
Showers Showers are not available.

Accessibility +

Facility Information
Helpline information

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Helpline contact details 08001 971 329 or 18001 0800 197 1329 (Textphone)

URL: https://www.nationalrail.co.uk/

Customer help points available Customer help points are available.
Staff help Staff help is available. Meeting point: Customer assist office.
Staff help opening times Monday to Sunday: 05:00 to 01:00
Accessible ticket machines Accessible ticket machines are available.
Accessible ticket office counter An accessible ticket office counter is not available.
Induction loop An induction loop is available.
Ramp for train access A ramp for train access is available.
Accessible taxis

Accessible taxis are available

Accessible public pay phones Public telephones are not accessible
National key toilets National key toilets are available.
Step free access coverage No Step free Category B2 station - step free access available to both platforms via steep ramps to each platform.
Impaired mobility set down Impaired mobility set down Machine is available.
Disabled parking

Set- Down / Pick up Points are available at the station entrance.Assisted Travel meeting point - Customer Service office main Concourse. Please notify a member of staff.

Wheelchairs Wheelchairs are available.
Ticket gates Ticket gates are present.

Car parking +

Station Car Park
Operator APCOA Parking (UK) Limited
Spaces 178
Opening times
  • Monday to Friday: 24 Hours a Day
  • Saturday: 24 Hours a Day
  • Sunday: 24 Hours a Day
Charges
  • Off peak: N/A
  • Per hour: N/A
  • Daily: £4.80
  • Weekly: £24.00
  • Monthly: £85.00
  • Three monthly: £230.00
  • Six monthly: N/A
  • Annual: £670.00
Contact details 0345 165 2030

Bus connections +

Bus services available Bus services are available.
Bus services information

Information to plan your onward journey is available in a printable format here

Cycle storage +

Cycle storage available Cycle storage is available.
Storage type Stands
Spaces 134
Sheltered Yes
CCTV Yes
Storage location Platform 1 and car park

Other transport links +

Transport Information
Taxi rank available A taxi rank is available.
Taxi rank information

Taxi rank is available at the station entrance if you require an accessible taxi please approach a member of staff.

Airport available Airport information is not available.
Port available Port information is available.

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