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Chepstow Train Station

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Chepstow Train Station

Address

Chepstow Station
Station Road
Chepstow
Monmouthshire
NP16 5PD
Get directions in Google Maps

Station overview

A ticket office is available. Ticket office
A ticket machine is available. Ticket machine
Wi-Fi is available. Wi-Fi
 
Time
Destination
Platform
Facility Information
Ticket office information <p>The ticket office is operated by a third party agent, Chepstow Trains. www.chepstowtrains.com. 01291 639197.</p>
Ticket office opening hours Monday to Friday: 06:30 to 17:30 Saturday: 08:00 to 13:00 Sunday: No

The ticket office is operated by a third party agent, Chepstow Trains. www.chepstowtrains.com. 01291 639197.
Self service ticket machines A ticket machine is available.
Collection of pre-purchased tickets Collection of pre-purchased tickets is available.
Get Oyster card here Oyster Pre-Pay not is available.
Top up Oyster pay as you go here Oyster top up is not available.
Use Oyster pay as you go here Oyster top up is not available.
Service Information
British Transport Police 0800 40 50 40
CCTV CCTV systems are not available.
Rail Replacement Service

The rail replacement bus stop is in the Station car park.

Information Systems
  • Departure screens
  • Announcements
Service Information
Chepstow Station customer services

Contact our Customer Relations team directly via the Transport for Wales Website.
Left luggage Left luggage is not available.
Left luggage contact details

URL: https://www.nationalrail.co.uk/
Lost property Lost property is available at the station.
Lost property contact details

URL: https://www.nationalrail.co.uk/

Telephone: 03333 211 202
Facility Information
Lounge A first class lounge is not available.
Lounge opening hours A first class lounge is not available.
Facility Information
Seating area A seating area is available.
Waiting rooms Waiting rooms are not available.
Trolleys Trolleys are not available.
Refreshment facilities Refreshment facilities are available.

Café
Toilets Toilets are not available.
Baby changing Baby changing facilities are not available.
Pay phone Pay phones are not available.
Public Wi-Fi Wi-Fi is available.

Find WiFi Hotspots around Chepstow station
Post box A Post box is not available.
Tourist information office A tourist information office is not available.
Cashpoint An ATM machine is not available.
Bureau de change A bureau de change is not available.
Shops Shops are not available.
Showers Showers are not available.
Facility Information
Helpline information A helpline is available. Monday to Sunday: 08:00 to 20:00

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Helpline contact details

03333 211202

URL: https://www.nationalrail.co.uk/
Customer help points Customer help points are not available.
Staff help Staff help is available.

There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.
Staff help opening times

There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.
Accessible ticket machines Accessible ticket machines are available.

The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only. Ticket machines are touchscreen.

Accessible ticket office counter An accessible ticket office counter is not available.
Induction loop An induction loop is available.
Ramp for train access A ramp for train access is available.
Accessible taxis Accessible taxis are not available.
Accessible public pay phones Accessible public pay phones are not available.
National key toilets National key toilets are not available.
Step free access coverage Partial Station

Category B3.

Step free access is available to Platform 1 (to Gloucester).  Platform 2 (for Newport) is only accessible via a footbridge.
Impaired mobility set down Impaired mobility set down Machine is available.
Disabled parking

Set down and pick up outside the station entrance.
Wheelchairs Wheelchairs are not available.
Ticket gates Ticket gates are not present.
Chepstow Station Car Park
Operator Transport for Wales
Spaces 11
Opening times
  • Monday to Sunday:24 Hours a Day
Contact details 03333 211 202 https://www.nationalrail.co.uk/
Bus services available Bus services are not available.
Cycle storage available Cycle storage is available.
Sheltered No
Transport Information
Taxi rank available

Taxi rank outside the front of the station.
Airport available Airport information is not available.
Port available Port information is not available.
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