Chepstow Train Station
Chepstow Train Station
Address
Chepstow StationStation Road
Chepstow
Monmouthshire
NP16 5PD Get directions in Google Maps
Station overview
Ticket office
Ticket machine
Wi-Fi
| Facility | Information |
|---|---|
| Ticket office information | <p>The ticket office is operated by a third party agent, Chepstow Trains. www.chepstowtrains.com. 01291 639197.</p> |
| Ticket office opening hours |
Monday to Friday: 06:30 to 17:30
Saturday: 08:00 to 13:00
Sunday: No
The ticket office is operated by a third party agent, Chepstow Trains. www.chepstowtrains.com. 01291 639197. |
| Self service ticket machines |
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| Collection of pre-purchased tickets |
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| Get Oyster card here |
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| Top up Oyster pay as you go here |
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| Use Oyster pay as you go here |
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| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
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| Information Systems |
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The rail replacement bus stop is in the Station car park.
| Service | Information |
|---|---|
| Chepstow Station customer services |
Contact our Customer Relations team directly via the Transport for Wales Website. |
| Left luggage |
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| Left luggage contact details | |
| Lost property |
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| Lost property contact details |
URL: https://www.nationalrail.co.uk/ Telephone: 03333 211 202 |
| Facility | Information |
|---|---|
| Lounge |
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| Lounge opening hours |
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| Facility | Information |
|---|---|
| Seating area |
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| Waiting rooms |
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| Trolleys |
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| Refreshment facilities |
Café |
| Toilets |
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| Baby changing |
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| Pay phone |
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| Public Wi-Fi |
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| Post box |
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| Tourist information office |
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| Cashpoint |
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| Bureau de change |
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| Shops |
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| Showers |
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| Facility | Information |
|---|---|
| Helpline information |
Monday to Sunday: 08:00 to 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
| Helpline contact details |
03333 211202 |
| Customer help points |
|
| Staff help |
There are no platform staff available at this station. Assistance will be provided by the Conductor on the train. |
| Staff help opening times |
There are no platform staff available at this station. Assistance will be provided by the Conductor on the train. |
| Accessible ticket machines |
The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only. Ticket machines are touchscreen. |
| Accessible ticket office counter |
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| Induction loop |
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| Ramp for train access |
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| Accessible taxis |
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| Accessible public pay phones |
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| National key toilets |
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| Step free access coverage |
Partial Station
Category B3. Step free access is available to Platform 2 (to Gloucester). Platform 1 (for Newport) is only accessible via a footbridge. |
| Impaired mobility set down |
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| Disabled parking |
Set down and pick up outside the station entrance. |
| Wheelchairs |
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| Ticket gates |
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| Chepstow Station Car Park | |
|---|---|
| Operator | Transport for Wales |
| Spaces | 11 |
| Opening times |
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| Contact details | 03333 211 202 https://www.nationalrail.co.uk/ |
| Bus services available |
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| Cycle storage available |
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| Sheltered | No |
| A and T | Phone 01291 630999 |
| Abbey | Phone 01291 625847 |
| SED | Phone 01291 621621 |
Further information
Taxi rank outside the front of the station.
| Transport | Information |
|---|---|
| Airport available |
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| Port available |
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