Chester Train Station
Chester Train Station
Address
Chester StationCity Road
Chester
Cheshire
CH1 3DR Get directions in Google Maps
Station overview
Ticket office
Baby changing facilities
Ticket machine
Waiting room
Wheelchairs
Toilets
Post box
| Facility | Information |
|---|---|
| Ticket office opening hours | Monday: 07:00 to 22:30 Sunday: 08:00 to 22:30 |
| Self service ticket machines |
|
| Collection of pre-purchased tickets |
|
| Get Oyster card here |
|
| Top up Oyster pay as you go here |
|
| Use Oyster pay as you go here |
|
| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
|
| Rail Replacement Service |
The rail replacement bus stop is the local bus stop at the front of the station. From 22 March 2025 the rail replacement bus stop will move to local bus stop (S2) on City Rd, next to The Queen at Chester Hotel. |
| Information Systems |
|
| Service | Information |
|---|---|
| Chester Station customer services |
Contact our Customer Relations team directly via the Transport for Wales Website. |
| Left luggage |
|
| Left luggage contact details | |
| Lost property |
|
| Lost property contact details |
URL: https://www.nationalrail.co.uk/ Telephone: 03333 211 202 |
| Facility | Information |
|---|---|
| Lounge |
|
| Lounge opening hours |
|
| Facility | Information |
|---|---|
| Seating area |
|
| Waiting rooms |
|
| Trolleys |
|
| Refreshment facilities |
Coffee shop - Costa Coffee. Buffet. Public House/Bar. |
| Toilets |
|
| Baby changing |
|
| Pay phone |
|
| Public Wi-Fi |
|
| Post box |
|
| Tourist information office |
|
| Cashpoint |
|
| Bureau de change |
|
| Shops |
There is a WHSmith located on the main concourse. |
| Showers |
|
| Facility | Information |
|---|---|
| Helpline information |
Monday to Sunday: 08:00 to 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
| Helpline contact details |
03333 211202 |
| Customer help points |
|
| Staff help |
The meeting point for customers who have booked assistance or wish to request assistance is the Customer Services Office in the main concourse. |
| Staff help opening times | Monday to Sunday: 03:00 to 01:00 |
| Accessible ticket machines |
|
| Accessible ticket office counter |
|
| Induction loop |
|
| Ramp for train access |
|
| Accessible taxis |
|
| Accessible public pay phones |
|
| National key toilets |
|
| Step free access coverage |
Whole Station
Category A. Step free access is available to all platforms via lifts. |
| Impaired mobility set down |
|
| Disabled parking |
|
| Wheelchairs |
|
| Ticket gates |
|
| Chester East | |
|---|---|
| Operator | APCOA |
| Spaces | 113 |
| Opening times |
|
| Contact details | https://www.apcoa.co.uk/tfwr |
| Chester West | |
|---|---|
| Operator | APCOA |
| Spaces | 123 |
| Opening times |
|
| Contact details | https://www.apcoa.co.uk/tfwr |
| Bus services available |
|
| Bus services information |
Bus stop is located outside the station. First and Arriva both operate a network of regular local bus routes around Chester and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus and www.arrivabus.co.uk Buy a Chester PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info There is a "RailLink" bus service which runs from directly outside the station to Chester city centre. This service operates Mon to Sat from 07:00 to 19:00. |
| Cycle storage available |
|
| Storage type | Stands |
| Spaces | 76 |
| Sheltered | Yes |
| CCTV | True |
| Storage location | Two tier rack cycle parking spaces provide for up to 76 bicycles to be parked. To access them if you enter from City Road onto the station concourse, you need to turn right and continue along the side of the main station building, pass the current ticket office. and you will see the cycle parking in front of you, adjacent to the British Transport Police offices If entering the station from the direction of the Carriage Shed direction, will pass the cycle parking on route. |
| Chester Radio - Wheelchair friendly | Phone 01244 372372 |
| Empire | Phone 01244 421006 |
| Abbey - Wheelchair friendly | Phone 01244 318318 |
Further information
At the front of the station
| Transport | Information |
|---|---|
| Airport available |
|
| Port available |
|