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Going departing after
|Ticket office information||
There are 3 machines next to the ticket barrier
|Ticket office opening hours||Monday to Friday: 05:40 to 21:40 Saturday: 05:40 to 21:40 Sunday: 07:10 to 20:40|
|Self service ticket machines|
|Collection of pre-purchased tickets|
|British Transport Police||0800 40 50 40|
|Rail Replacement Service||
The rail replacement bus stop is the local bus stop near the station.
|Lounge opening hours|
|Waiting room information||Closed until further notice.|
|Refreshment facilities information||
|Toilets information||The toilets are located on Main Concourse and on Platform 7a. The National key toilets are located on the Main Concourse and on Platform 7a; these toilets are operated by a radar key.|
|Pay phone||Cards and coins|
|Post box information||Located on the platform(s).|
|Tourist information office|
|Cashpoint information||Located on the concourse.|
|Bureau de change|
|Shops information||News agent|
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.Monday to Sunday: 08:00 to 20:00
|Helpline contact details||03333 211202|
|Customer help points available|
|Staff help||The meeting point for customers who have booked assistance or wish to request assistance is the Customer Services Office in the main concourse.|
|Staff help opening times||Monday to Sunday: 03:00 to 01:00|
|Accessible ticket machines|
|Accessible ticket office counter|
|Ramp for train access|
|Accessible public pay phones|
|National key toilets|
|Step free access coverage||
Step free access is available to all platforms via lifts.
|Impaired mobility set down|
|Bus services available|
|Bus services information||
First and Arriva both operate a network of regular local bus routes around Chester and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus and www.arrivabus.co.uk
Buy a Chester PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info
There is a "RailLink" bus service which runs from directly outside the station to Chester city centre. This service operates Mon to Sat from 07:00 to 19:00.
|Cycle storage available|
On the concourse
|Taxi rank available|
|Taxi rank information||
At the front of the station