Chiswick Train Station
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Chiswick Train Station
W4 3HB Get directions in Google Maps
|Ticket office information||
On the platform by the entrance to ticket office
|Ticket office opening hours||Monday to Friday: 06:15 to 10:15 Saturday: Closed Sunday: Closed|
|Self service ticket machines|
|Collection of pre-purchased tickets|
|Get Oyster card here|
|Top up Oyster pay as you go here|
|Use Oyster pay as you go here|
|London Fare Zone||Zone 3|
|British Transport Police||0800 40 50 40|
|Rail Replacement Service||
Towards Barnes: Burlington Lane Bus Stop A
Towards Kew Bridge: Burlington Lane Bus Stop B
|Chiswick station customer services||Please contact our Customer Service Centre on 0345 6000 650|
|Lost property||Monday to Friday: 07:30 to 19:00|
|Lost property contact details|
|Lounge opening hours|
|Waiting room information||
No waiting room but seating available on the platform.
|Pay phone||Cards and coins|
|Public Wi-Fi||Find WiFi Hotspots around Chiswick station|
|Tourist information office|
|Bureau de change|
If you want to plan your travel you can book assistance up to 2 hours before your journey, please call our contact centre team 0800 528 2100 . Our assisted travel helpline is open 24 hours a day, except on Christmas Day and Boxing Day. You just need to tell us where you are, where you're travelling to, and how we can help. We will confirm the arrangements with you. We will send a text message to the guard of the service that you intend to travel on, providing them with advance notice.
When the train arrives, the guard will help you to board with the assistance you require. This service is for any customer who may need assistance - whether it's a mobility or visual impairment, luggage or a hidden disability.
Assisted Boarding Points
A dedicated meeting point so you can just Turn Up and Go When you arrive at the station find the Assisted Boarding Point on the platform using:
* Information posters
* Website information
* Assisted Boarding Points Icon
* Announcements and customer information boards around the station.
Scan the WhatsApp QR code or use our WhatsApp number 0800 528 6599 to send a message . You just need to tell us where you are, where you're travelling to, and how we can help. We'll send a text message to the guard of the service that you intend to travel on, providing them with advance notice. We will send you a text confirmation.
When the train arrives, the guard will help you to board with the assistance you require. This service is for any customer who may need assistance - whether it's a mobility or visual impairment, luggage or a hidden disability.Monday to Friday: 24 Hours a Day Saturday: 24 Hours a Day Sunday: 24 Hours a Day
|Helpline contact details||0800 5282100|
|Customer help points available|
|Customer help points information||
Customer Help points are located on every platform
|Staff help opening times|
|Accessible ticket machines|
|Accessible ticket machines information||
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
|Accessible ticket office counter|
|Ramp for train access|
|Accessible public pay phones|
|National key toilets|
|Step free access coverage||
Step-free category B2 Station. Level access to Platform 1 (for trains towards London Waterloo). Short ramp at approx 1:7 gradient to Platform 2 (for trains towards Hounslow) via separate entrance. No reasonable step-free access between platforms.
Please be aware that some platforms at this station have no or only partial tactile paving on the platform edge.
|Impaired mobility set down|
|Station Car Park|
Weekend tickets are available from 1600 Friday £5.30
Off Peak from 1600 Monday to Friday
|Bus services available|
|Bus services information||
Information to plan your onward journey is available in a printable format here
|Cycle storage available|
|Storage type||Wheel Racks|
Platform 2 and car park
|Taxi rank available|