Colchester Town Train Station
Colchester Town Train Station
Address
Colchester Town StationSt. Botolphs Circus
Colchester
Essex
CO2 7EF Get directions in Google Maps
Station overview
Ticket office
Ticket machine
Waiting room
Wheelchairs
Wi-Fi
Toilets
| Facility | Information |
|---|---|
| Ticket office opening hours | Monday to Friday: 06:10 to 20:15 Saturday: 07:00 to 18:45 Sunday: No |
| Self service ticket machines |
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| Collection of pre-purchased tickets |
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| Get Oyster card here |
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| Top up Oyster pay as you go here |
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| Use Oyster pay as you go here |
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| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
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| Rail Replacement Service |
When emergency rail replacement is in operation for service disruption, we arrange for local First Bus Group bus routes (61, 62, 65, and 66) to accept railway ticket holders between Colchester North station, Colchester Town station, and Hythe station. |
| Information Systems |
|
| Service | Information |
|---|---|
| Colchester Town Station customer services |
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
| Left luggage |
|
| Left luggage contact details | |
| Lost property |
Monday to Sunday:24 Hours a Day
|
| Lost property contact details |
| Facility | Information |
|---|---|
| Lounge |
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| Lounge opening hours |
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| Facility | Information |
|---|---|
| Seating area |
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| Waiting rooms |
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| Trolleys |
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| Refreshment facilities |
'Steam' kiosk serving hot and cold drinks, newspapers, confectionary, and pastries Self-service vending machine providing cold drinks and snacks |
| Toilets |
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| Baby changing |
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| Pay phone |
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| Public Wi-Fi |
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| Post box |
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| Tourist information office |
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| Cashpoint |
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| Bureau de change |
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| Shops |
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| Showers |
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| Facility | Information |
|---|---|
| Helpline information |
Monday to Sunday: 08:00 to 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
| Helpline contact details |
0800 028 28 78 |
| Customer help points |
Help points can be found at the following location(s):
|
| Staff help |
Assistance at this station is provided by a staff member during ticket office opening hours. Conductors are only available on services running to/from Walton-on-the-Naze. Services to/from London Liverpool Street are Driver Only Operation (DOO) and outside normal staffing hours for this station, customers are advised to travel to the nearest staffed station, Colchester. Booking is recommended. |
| Staff help opening times | Monday to Friday: 06:10 to 20:15 Saturday: 07:00 to 18:45 Sunday: No |
| Accessible ticket machines |
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| Accessible ticket office counter |
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| Induction loop |
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| Ramp for train access |
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| Accessible taxis |
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| Accessible public pay phones |
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| National key toilets |
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| Step free access coverage |
Whole Station
This station has step free access to the single platform for trains towards Colchester, London, and Walton-on-the-Naze. This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the ticket office. |
| Impaired mobility set down |
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| Disabled parking |
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| Wheelchairs |
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| Ticket gates |
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| There is a Council managed car park behind the station | |
|---|---|
| Operator | Local Council |
| Opening times |
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| Contact details | https://www.nationalrail.co.uk/ |
| Bus services available |
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| Bus services information |
Colchester Town Station is around 5 minutes walk from Colchester Bus Station |
| Cycle storage available |
|
| Storage type | Stands |
| Spaces | 20 |
| Sheltered | Yes |
| Storage location | There are five cycle stands on the station forecourt, nearly opposite the ticket office window. There is also a sheltered cycle parking area providing five stands located on Platform 1 (for trains towards Colchester, London, and Walton-on-the-Naze). |
| Five Sevens | Phone 01206 577777 |
| 524 | Phone 01206 524524 |
| Hawaii Five O | Phone 01206 543210 |
| Transport | Information |
|---|---|
| Airport available |
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| Port available |
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