Colchester Town Train Station
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Your journey
Going departing after
Colchester Town Train Station
Address
Colchester Town StationSt. Botolphs Circus
Colchester
Essex
CO2 7EF Get directions in Google Maps
Station overview
Ticket office
Ticket machine
Waiting room
Wi-Fi
Toilets
| Facility | Information |
|---|---|
| Ticket office opening hours | Monday to Friday: 06:10 to 20:15 Saturday: 07:00 to 18:45 Sunday: Closed |
| Self service ticket machines |
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| Collection of pre-purchased tickets |
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| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
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| Rail Replacement Service | Rail replacement bus services pick up and drop off at the Town Railway Station Bus Stops (Stop B) for planned rail replacement only (e.g. due to pre-planned engineering works). This station is not served by rail replacement bus services during unplanned service disruption. |
| Information Systems |
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| Service | Information |
|---|---|
| Colchester Town station customer services |
Monday-Saturday 08:00-20:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day.
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| Left luggage |
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| Lost property |
Monday to Friday: 09:00 to 17:00
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| Lost property contact details |
URL: https://www.greateranglia.co.uk/travel-information/your-journey/lost-property |
| Facility | Information |
|---|---|
| Lounge |
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| Lounge opening hours |
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| Facility | Information |
|---|---|
| Seating area |
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| Waiting rooms |
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| Waiting room information |
The waiting room is located in the station building next to the ticket office, and is accessed from the station forecourt. |
| Trolleys |
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| Refreshment facilities |
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| Refreshment facilities information | 'Steam' kiosk serving hot and cold drinks, newspapers, confectionary, and pastries Self-service vending machine providing cold drinks and snacks |
| Toilets |
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| Toilets information | The toilets are located in the station building and are accessed via the waiting room. An accessible toilet is available in the female toilets, although a radar key is not required to access this facility. All toilets are scheduled to be open at the following times: Monday - Friday 06:30 - 15:00 |
| Baby changing |
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| Pay phone |
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| Public Wi-Fi |
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| Post box |
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| Tourist information office |
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| Cashpoint |
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| Bureau de change |
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| Shops |
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| Showers |
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| Facility | Information |
|---|---|
| Helpline information |
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. Monday to Sunday: 08:00 to 20:00 |
| Helpline contact details | 0800 028 28 78 |
| Customer help points available |
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| Customer help points information | Help points can be found at the following location(s):
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| Staff help |
Assistance at this station is provided by a staff member during ticket office opening hours. Conductors are only available on services running to/from Walton-on-the-Naze. Services to/from London Liverpool Street are Driver Only Operation (DOO) and outside opening hours we advise to travel to the nearest stuffed station, Colchester. Booking is recommended. |
| Staff help opening times | Monday to Friday: 06:10 to 20:15 Saturday: 07:00 to 18:45 Sunday: Closed |
| Accessible ticket machines |
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| Accessible ticket office counter |
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| Induction loop |
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| Ramp for train access |
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| Accessible taxis |
Details of nearest taxis are shown on station information poster |
| Accessible public pay phones |
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| National key toilets |
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| Step free access coverage |
Whole Station
This station has step free access to the single platform for trains towards Colchester, London, and Walton-on-the-Naze. This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the ticket office. |
| Impaired mobility set down |
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| Disabled parking |
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| Wheelchairs |
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| Ticket gates |
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| There is a Council managed car park behind the station | |
|---|---|
| Operator | Local Council |
| Opening times |
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| Charges |
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| Contact details | |
| Bus services available |
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| Bus services information |
Colchester Town Station is around 5 minutes walk from Colchester Bus Station |
| Cycle storage available |
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| Storage type | Stands |
| Spaces | 20 |
| Sheltered | Yes |
| CCTV | No |
| Storage location | There are five cycle stands on the station forecourt, nearly opposite the ticket office window. There is also a sheltered cycle parking area providing five stands located on Platform 1 (for trains towards Colchester, London, and Walton-on-the-Naze). |
| Transport | Information |
|---|---|
| Taxi rank available |
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| Airport available |
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| Port available |
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