Colwyn Bay Train Station
Colwyn Bay Train Station
Address
Colwyn Bay StationPrinces Drive
Colwyn Bay
Conwy
LL29 8DF Get directions in Google Maps
Station overview
Ticket office
Baby changing facilities
Ticket machine
Waiting room
Wheelchairs
Wi-Fi
Toilets
| Facility | Information |
|---|---|
| Ticket office opening hours | Monday: 06:15 to 19:30 Sunday: 09:10 to 16:40 |
| Self service ticket machines |
|
| Collection of pre-purchased tickets |
|
| Get Oyster card here |
|
| Top up Oyster pay as you go here |
|
| Use Oyster pay as you go here |
|
| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
|
| Rail Replacement Service |
The rail replacement bus stop is in the station car park. |
| Information Systems |
|
| Service | Information |
|---|---|
| Colwyn Bay Station customer services |
Contact our Customer Relations team directly via the Transport for Wales Website. |
| Left luggage |
|
| Left luggage contact details | |
| Lost property |
|
| Lost property contact details |
URL: https://www.nationalrail.co.uk/ Telephone: 03333 211 202 |
| Facility | Information |
|---|---|
| Lounge |
|
| Lounge opening hours |
|
| Facility | Information |
|---|---|
| Seating area |
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| Waiting rooms |
|
| Trolleys |
|
| Refreshment facilities |
|
| Toilets |
|
| Baby changing |
|
| Pay phone |
|
| Public Wi-Fi |
|
| Post box |
|
| Tourist information office |
|
| Cashpoint |
|
| Bureau de change |
|
| Shops |
|
| Showers |
|
| Facility | Information |
|---|---|
| Helpline information |
Monday to Sunday: 08:00 to 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
| Helpline contact details |
03333 211202 |
| Customer help points |
Ticket Office only. |
| Staff help |
Help point available - Location: Alongside lift doors at both platform and bridge level Induction loop availability - Induction Loops in Help Points and at Ticket Office Window |
| Staff help opening times | Monday: 06:15 to 21:05 Sunday: 09:05 to 16:50 |
| Accessible ticket machines |
The ticket machine is available during ticket office opening hours. The ticket machine takes cash, debit and credit cards. They have touchscreen controls. The ticket machine is next to the booking office. |
| Accessible ticket office counter |
|
| Induction loop |
|
| Ramp for train access |
|
| Accessible taxis |
|
| Accessible public pay phones |
|
| National key toilets |
|
| Step free access coverage |
Whole Station
Category A. Step free access is available from the station car park and a footbridge with lifts connects both platforms. |
| Impaired mobility set down |
|
| Disabled parking |
|
| Wheelchairs |
|
| Ticket gates |
|
| Station Car Park | |
|---|---|
| Operator | APCOA |
| Spaces | 77 |
| Opening times |
|
| Contact details | https://www.apcoa.co.uk/tfwr |
| Bus services available |
|
| Bus services information |
Buy a Colwyn Bay PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info |
| Cycle storage available |
|
| Storage type | Stands |
| Spaces | 20 |
| Sheltered | Yes |
| CCTV | True |
| Storage location | 10 Sheffield stands providing parking for up to twenty bicycles are located on the westbound Platform 1, by the footbridge. |
| Dales - Wheelchair friendly | Phone 01492 532020 |
| Rhos | Phone 01492 545311 |
| Atlas | Phone 01492 514437 |
Further information
At the front of the station.
| Transport | Information |
|---|---|
| Airport available |
|
| Port available |
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