Please only travel if essential on Sunday 3 December, services are expected to be extremely busy due to industrial action and engineering work affecting other train operators - more information
We are aware of the ASLEF Union's plans for industrial action at CrossCountry on Thursday 7 December, and action short of a strike between Friday 1 to Saturday 9 December – more information
You can book up to 90 days in advance.
Looking for dates further in the future?
Train operators can only release tickets for sale up to 90 days in advance.
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Going departing after
|Ticket office opening hours||Monday to Friday: 06:15 to 19:15 Saturday: 06:15 to 19:15 Sunday: 09:30 to 16:30|
|Self service ticket machines|
|Collection of pre-purchased tickets|
|British Transport Police||0800 40 50 40|
|Rail Replacement Service||
The rail replacement bus stop is in the station car park.
|Lounge opening hours|
|Waiting room information||On each platform.|
The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. The National key toilets are only available during staffing hours.
Baby changing facilities in ladies and gents toilets
|Pay phone||Cards and coins|
|Tourist information office|
|Bureau de change|
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.Monday to Sunday: 08:00 to 20:00
|Helpline contact details||03333 211202|
|Customer help points available|
|Customer help points information||
Ticket Office only.
|Staff help opening times||Saturday: 06:15 to 22:14 Sunday: 11:15 to 18:15|
|Accessible ticket machines|
|Accessible ticket machines information||
The ticket machine is available during ticket office opening hours.
The ticket machine takes cash, debit and credit cards.
The ticket machine is next to the booking office.
|Accessible ticket office counter|
|Ramp for train access|
|Accessible public pay phones|
|National key toilets|
|Step free access coverage||
Step free access is available from the station car park and a footbridge with lifts connects both platforms.
|Impaired mobility set down|
|Ticket gates information||
Ticket gates available during ticket office opening hours.
|Station Car Park|
|Bus services available|
|Bus services information||
Buy a Colwyn Bay PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info
|Cycle storage available|
Alongside the staircase between Platform 1 and the footbridge
|Taxi rank available|
|Taxi rank information||
At the front of the station