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Storm Darragh - Please do not travel unless absolutely necessary on Saturday 7 December due to a red weather warning in place. Please check your journey before travelling on Sunday 8 December - more information

With the festive period approaching, the railway network will be busier than usual, please check your journey before you travel - more information

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Conwy Train Station

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Conwy Train Station

Address

Conwy Station
Rosemary Lane
Conwy
Conwy
LL32 8LD
Get directions in Google Maps

Station overview

 
Time
Destination
Platform
Facility Information
Ticket office opening hours Unavailable
Self service ticket machines A ticket machine is not available.
Collection of pre-purchased tickets Collection of pre-purchased tickets is not available.
Get Oyster card here Oyster Pre-Pay not is available.
Top up Oyster pay as you go here Oyster top up is not available.
Use Oyster pay as you go here Oyster top up is not available.
Service Information
British Transport Police 0800 40 50 40
CCTV CCTV systems are available.
Rail Replacement Service

The rail replacement bus stop is a local bus stop near the station.
Information Systems
  • Departure screens
  • Announcements
Service Information
Conwy Station customer services

Contact our Customer Relations team directly via the Transport for Wales Website.
Left luggage Left luggage is not available.
Left luggage contact details

URL: https://www.nationalrail.co.uk/
Lost property Lost property is available at the station.
Lost property contact details

URL: https://www.nationalrail.co.uk/

Telephone: 03333 211 202
Facility Information
Lounge A first class lounge is not available.
Lounge opening hours A first class lounge is not available.
Facility Information
Seating area A seating area is available.
Waiting rooms Waiting rooms are not available.
Trolleys Trolleys are not available.
Refreshment facilities Refreshment facilities are not available.
Toilets Toilets are not available.
Baby changing Baby changing facilities are not available.
Pay phone Pay phones are not available.
Public Wi-Fi Wi-Fi is not available.
Post box A Post box is not available.
Tourist information office A tourist information office is not available.
Cashpoint An ATM machine is not available.
Bureau de change A bureau de change is not available.
Shops Shops are not available.
Showers Showers are not available.
Facility Information
Helpline information A helpline is available. Monday to Sunday: 08:00 to 20:00

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Helpline contact details

03333 211202

URL: https://www.nationalrail.co.uk/
Customer help points Customer help points are available.
Staff help Staff help is available.

There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.
Staff help opening times

There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.
Accessible ticket machines Accessible ticket machines are not available.
Accessible ticket office counter An accessible ticket office counter is not available.
Induction loop An induction loop is available.
Ramp for train access A ramp for train access is available.
Accessible taxis Accessible taxis are not available.
Accessible public pay phones Accessible public pay phones are not available.
National key toilets National key toilets are not available.
Step free access coverage Partial Station

Category B2.

Separate step-free access to each platform:

Platform 1 (to Chester) available from Market Place car park, itself accessible via roadway ramp from Rosemary Lane.

Step-free access to Platform 2 (to Holyhead) is possible via Twr Llewelyn off the Morfa Bach car park, which has a steep incline and uneven surface in places.

Step-free access between platforms is only possible by taking a 400m route via Twr Llewelyn to Morfa Bach car park, a subway and partially cobbled path onto Rose Hill Street.

Platform 2 is also accessible via a staircase adjacent to Rosemary Terrace on Rosemary Lane.
Impaired mobility set down Impaired mobility set down Machine is not available.
Disabled parking Disable parking is not available.
Wheelchairs Wheelchairs are not available.
Ticket gates Ticket gates are not present.
Operator Conwy County Borough
Spaces 25
Opening times
  • Monday to Sunday:24 Hours a Day
Contact details 01492 574 000 https://www.conwy.gov.uk
Bus services available Bus services are available.
Bus services information

Bus stops are next to the station.

Services run approx 06:00 to 23:00 on Mondays to Saturdays and 08:00 to 22:00 on Sundays.
Cycle storage available Cycle storage is available.
Sheltered No
Transport Information
Taxi rank available A taxi rank is not available.
Airport available Airport information is not available.
Port available Port information is not available.
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