Cradley Heath Train Station
Cradley Heath Train Station
Address
Cradley Heath StationForge Lane
Cradley Heath
West Midlands
B64 5AL Get directions in Google Maps
Station overview
Ticket office
Ticket machine
Waiting room
Phone box
| Facility | Information |
|---|---|
| Ticket office opening hours |
Monday to Friday: 06:00 to 20:00
Saturday: 07:00 to 20:00
Sunday: 09:15 to 18:00
None |
| Self service ticket machines |
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| Collection of pre-purchased tickets |
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| Get Oyster card here |
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| Top up Oyster pay as you go here |
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| Use Oyster pay as you go here |
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| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
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| Rail Replacement Service |
Rail replacement vehicles will operate from the bus stop on Forge Lane, in front of the station entrance. Please check your destination before boarding. Please click here for walking directions from the station to the rail replacement bus stop. |
| Information Systems |
|
| Service | Information |
|---|---|
| Cradley Heath Station customer services |
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times: Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day. **Cradley Heath Station is accredited by the Secure Station Scheme** |
| Left luggage |
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| Left luggage contact details | |
| Lost property |
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| Lost property contact details |
| Facility | Information |
|---|---|
| Lounge |
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| Lounge opening hours |
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| Facility | Information |
|---|---|
| Seating area |
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| Waiting rooms |
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| Trolleys |
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| Refreshment facilities |
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| Toilets |
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| Baby changing |
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| Pay phone |
Cards
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| Public Wi-Fi |
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| Post box |
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| Tourist information office |
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| Cashpoint |
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| Bureau de change |
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| Shops |
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| Showers |
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| Facility | Information |
|---|---|
| Helpline information |
Monday to Sunday:24 Hours a Day
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
| Helpline contact details |
0800 0248998 |
| Customer help points |
On both platforms |
| Staff help |
This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train. |
| Staff help opening times | Monday to Friday: 06:00 to 20:00 Saturday: 07:00 to 20:00 Sunday: 09:15 to 18:00 |
| Accessible ticket machines |
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| Accessible ticket office counter |
An accessible ticket counter has now been installed at Cradley Heath. |
| Induction loop |
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| Ramp for train access |
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| Accessible taxis |
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| Accessible public pay phones |
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| National key toilets |
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| Step free access coverage |
Partial Station
This station has been classified as a step-free access category B1 station. This means that there is step-free access to all platforms, but that this may include long or steep ramps. Access between platforms may be via the street. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955 The assistance meeting point is at the ticket office during 'staff help available opening times' When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart. Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform. |
| Impaired mobility set down |
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| Disabled parking |
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| Wheelchairs |
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| Ticket gates |
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| Station Car Park | |
|---|---|
| Operator | Transport for West Midlands |
| Spaces | 255 |
| Opening times |
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| Contact details | https://www.nationalrail.co.uk/ |
| Bus services available |
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| Bus services information |
Information to plan your onward journey is available in a printable format here |
| Cycle storage available |
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| Storage type | Stands, Lockers |
| Spaces | 26 |
| Sheltered | No |
| CCTV | True |
| Royal and Black | Phone 01384 411777 |
| Cradley Cars | Phone 01384 591121 |
| Speedway - Wheelchair friendly | Phone 01384 565656 |
Further information
Royal 01384 411777 Skyline 01384 633333
| Transport | Information |
|---|---|
| Airport available |
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| Port available |
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