Cradley Heath Train Station
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Your journey
Going departing after
Cradley Heath Train Station
Address
Cradley Heath StationForge Lane
Cradley Heath
West Midlands
B64 5AL Get directions in Google Maps
Station overview
Ticket office
Ticket machine
Waiting room
Phone box
| Facility | Information |
|---|---|
| Ticket office information | A Ticket Vending Machine is located in the Booking Hall. |
| Ticket office opening hours | Monday to Friday: 06:00 to 20:00 Saturday: 07:00 to 20:00 Sunday: 09:15 to 18:00 |
| Self service ticket machines |
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| Collection of pre-purchased tickets |
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| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
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| Rail Replacement Service | In the event of engineering the bus/coach will collect from: Picks up/sets down on Forge Lane, immediately in front of the station entrance. |
| Information Systems |
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| Service | Information |
|---|---|
| Cradley Heath station customer services |
Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times: Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day. **Cradley Heath Station is accredited by the Secure Station Scheme**
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| Left luggage |
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| Lost property |
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| Facility | Information |
|---|---|
| Lounge |
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| Lounge opening hours |
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| Facility | Information |
|---|---|
| Seating area |
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| Waiting rooms |
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| Trolleys |
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| Refreshment facilities |
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| Toilets |
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| Toilets information | The nearest accessible toilets are located in the the Bus Station adjacent to the station and maintained by TfWM. |
| Baby changing |
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| Pay phone |
Cards and coins
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| Public Wi-Fi |
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| Post box |
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| Tourist information office |
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| Cashpoint |
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| Bureau de change |
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| Shops |
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| Showers |
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| Facility | Information |
|---|---|
| Helpline information |
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. Monday to Sunday: 24 Hours a Day |
| Helpline contact details | 0800 0248998 |
| Customer help points available |
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| Customer help points information | On both platforms |
| Staff help |
This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train. |
| Staff help opening times | Monday to Friday: 06:00 to 20:00 Saturday: 07:00 to 20:00 Sunday: 09:15 to 18:00 |
| Accessible ticket machines |
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| Accessible ticket machines information | A Ticket Vending Machine is available in the Booking Hall. |
| Accessible ticket office counter |
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| Accessible ticket office counter information | An accessible ticket counter has now been installed at Cradley Heath. |
| Induction loop |
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| Ramp for train access |
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| Accessible taxis |
Accessible taxis are not available |
| Accessible public pay phones |
Public telephones are not accessible |
| National key toilets |
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| Step free access coverage |
Whole Station
This station has been classified as a step-free access category B1 station. This means that there is step-free access to all platforms, but that this may include long or steep ramps. Access between platforms may be via the street. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955 The assistance meeting point is at the ticket office during 'staff help available opening times' When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart. Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform. |
| Impaired mobility set down |
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| Disabled parking |
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| Wheelchairs |
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| Ticket gates |
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| Station Car Park | |
|---|---|
| Operator | Network West Midlands |
| Spaces | 243 |
| Opening times |
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| Contact details | |
| Bus services available |
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| Bus services information |
Information to plan your onward journey is available in a printable format here |
| Cycle storage available |
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| Storage type | Stands, Lockers |
| Spaces | 26 |
| Sheltered | No |
| CCTV | Yes |
| Transport | Information |
|---|---|
| Taxi rank available |
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| Taxi rank information |
Royal 01384 411777 Skyline 01384 633333 |
| Airport available |
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| Port available |
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