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Crewe Train Station

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Crewe Train Station

Address

Crewe Station
Nantwich Road
Crewe
Cheshire
CW2 6HR
Get directions in Google Maps

Station overview

A ticket office is available. Ticket office
Baby changing facilities are available. Baby changing facilities
A ticket machine is available. Ticket machine
A waiting room is available. Waiting room
Wheelchairs are available. Wheelchairs
A phone box is available. Phone box
Toilets are available. Toilets
A post box is available. Post box
 
Time
Destination
Platform

Buying tickets and collecting them -

Facility Information
Ticket office information

Ticket machines can be found in the Booking hall.

Ticket office opening hours Monday to Friday: 05:30 to 19:00 Saturday: 05:30 to 19:00 Sunday: 08:10 to 19:00
Self service ticket machines A ticket machine is available.
Collection of pre-purchased tickets Collection of pre-purchased tickets is available.

General services information +

Service Information
British Transport Police 0800 40 50 40
CCTV CCTV systems are available.
Rail Replacement Service

Rail replacement coach services can be found at the side of the station on the left as you exit.

Northern Rail buses pick up / drop off at the temporary bus station, just beyond Platform 12. The bus station in question is accessible via a bridge at platform level.

Information Systems
  • Departure screens
  • Announcements
  • Arrival screens

Passenger services +

Service Information
Crewe station customer services

Customers are encouraged to approach a member of station staff with any customer information enquiry. 

Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.

Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information.

Left luggage Left luggage is not available.
Lost property Lost property is available at the station.
Lost property contact details

URL: https://www.nationalrail.co.uk/

First class information +

Facility Information
Lounge A first class lounge is available.

Location

On the concourse above platform 5.

To enter the First Class lounge, just show your valid Avanti West Coast ticket (either Avanti West Coast Business, First Anytime or Advance First ticket) that's for travel along the West Coast Main Line.

Lounge opening hours Monday to Friday: 05:30 to 19:00 Saturday: 08:00 to 18:00 Sunday: 08:30 to 18:00

Station facilities +

Facility Information
Seating area A seating area is available.
Waiting rooms Waiting rooms are not available.
Waiting room information

Platform 5 and Platform 6 as well as the Calm Corner on Platform 5

Trolleys Trolleys are available.
Refreshment facilities Refreshment facilities are available.
Refreshment facilities information

Shops and cafes available on P1-5 an P6-11 including the concourse

Toilets Toilets are available.
Toilets information

The National key toilets are located on Platforms 5 and 6; these toilets are operated by a radar key. A Changing Places toilet is available on Platform 6. 

Toilet opening times :

​​​​​​​Monday to Friday:          04.00am - 02.00am

Saturday:           04.00am - 02.00am

Sunday: 06.00am - 02.00am

Baby changing Baby changing facilities are available.
Pay phone Pay phones are available. Cards and coins
Public Wi-Fi Wi-Fi is not available.
Post box A Post box is available.
Tourist information office A tourist information office is not available.
Cashpoint A cashpoint is available.
Bureau de change A bureau de change is not available.
Shops Shops are available.
Showers Showers are not available.

Accessibility +

Facility Information
Helpline information

Passenger assistance meeting point - Ticket barriers near main entrance. 

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Helpline contact details 08000 158 123 (08000 158 124 Textphone)

URL: https://www.nationalrail.co.uk/

Customer help points available Customer help points are available.
Staff help Staff help is available.

Passenger assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.

Staff help opening times Monday to Sunday: 24 Hours a Day
Accessible ticket machines Accessible ticket machines are available.
Accessible ticket office counter An accessible ticket office counter is available.
Induction loop An induction loop is available.
Ramp for train access A ramp for train access is available.
Accessible taxis Accessible taxis are not available.
Accessible public pay phones Accessible public pay phones are not available.
National key toilets Unknown
Step free access coverage Whole Station

Category A - This station has step-free access to all platforms

Impaired mobility set down Impaired mobility set down Machine is available.
Disabled parking Disable parking is not available.
Wheelchairs Wheelchairs are available.
Ticket gates Ticket gates are present.

Car parking +

Pedley Street (Car Park 1)
Operator Avanti West Coast
Spaces 525
Opening times
  • Monday to Sunday: 24 Hours a Day
Charges
  • Off peak: N/A
  • Per hour: N/A
  • Daily: £12.00
  • Weekly: N/A
  • Monthly: £132.00
  • Three monthly: £374.00
  • Six monthly: N/A
  • Annual: £1200.00
Contact details

For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast website.

Different rates apply to non rail users, please speak to a member of staff. 

Weston Road (Car Park 2)
Operator Avanti West Coast
Spaces 254
Opening times
  • Monday to Sunday: 24 Hours a Day
Charges
  • Off peak: N/A
  • Per hour: N/A
  • Daily: £12.00
  • Weekly: N/A
  • Monthly: N/A
  • Three monthly: N/A
  • Six monthly: N/A
  • Annual: N/A
Contact details

For information on how to get to the car park, plus work out the cost of your stay visit the Avanti West Coast website

 

Different rates apply to non rail users, please speak to a member of staff.

Bus connections +

Bus services available Bus services are not available.

Cycle storage +

Cycle storage available Cycle storage is available.
Storage type Stands
Spaces 186
Sheltered Yes
CCTV Yes
Storage location all platforms

Other transport links +

Transport Information
Taxi rank available A taxi rank is not available.
Airport available Airport information is not available.
Port available Port information is available.

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