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|Ticket office information||
Three machines outside the travel centre and one machine inside the travel centre.
|Ticket office opening hours||Monday to Friday: 06:00 to 19:00 Saturday: 07:00 to 19:00 Sunday: 08:00 to 18:00|
|Self service ticket machines|
|Collection of pre-purchased tickets|
|British Transport Police||0800 40 50 40|
|Rail Replacement Service||
Replacement coach services depart from the station entrance
|Darlington station customer services||
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
|Lost property||Monday to Friday: 09:00 to 16:00|
|Lost property contact details||
Telephone: 01302 362175
Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges
Tickets Not Accepted
Toilets, TV, newspapers
Complimentary: water/ biscuits
|Lounge opening hours||Monday to Friday: 06:00 to 20:00 Saturday: 06:00 to 20:00 Sunday: 08:00 to 20:00|
|Waiting room information||
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room opening hours
Monday to Saturday - 06:00 - 22:45
Sunday 09:00 - 22:45
|Refreshment facilities information||Coffee shop, WHSmiths and Café available for refreshments|
|Toilets information||The toilets are located on the Main Concourse; these toilets can be accessed from all platforms. The National key toilets are adjacent to Platform 2; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Reception on Platform 1 upon request. Toilet opening hours are at all times that the station is open.|
|Pay phone||Cards and coins|
|Tourist information office|
|Bureau de change|
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
|Helpline contact details||03457 225 225 or 18001 03457 225 225 (Text relay service)|
|Customer help points available|
|Customer help points information||
Adjacent to turning circle, main entrance, a phone is provided for a link to SMC
|Staff help||When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on platform 4. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.|
|Staff help opening times||Monday to Friday: 24 Hours a Day Saturday: 06:00 to 23:59 Sunday: 24 Hours a Day|
|Accessible ticket machines|
|Accessible ticket office counter|
|Accessible ticket office counter information||
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
|Ramp for train access|
Generally available but advance booking recommended
|Accessible public pay phones||
text phones are available and staff are on hand to assist as required due to no low level phones
|National key toilets|
|Step free access coverage||
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Darlington has a RNIB 'Map for All' located at the main entrance, adjacent to the taxi rank and accessible parking. Access to the platforms via the Victoria Road entrance is via a steep ramp.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
|Impaired mobility set down|
|Station Car Park|
|Operator||London North Eastern Railway|
|Contact details||Friday - Monday long weekend parking - £12.00, purchase tickets on the day|
|Operator||London North Eastern Railway|
|Bus services available|
|Bus services information||
Information to plan your onward journey is available in a printable format here
|Cycle storage available|
|Storage type||Compound, Stands|
|Storage location||stations front|
|Taxi rank available|
|Taxi rank information||
Darlington is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operator who accept bookings is:
Station Taxis 01325 468 888
Daily, 'Arriva' bus route 12/A links Darlington Parkgate road (about 5 minutes walk from station) with Durham Tees Valley Airport. For bus times: www.arrivabus.co.uk