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Darlington Train Station

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Darlington Train Station

Address

Darlington Station
Bank Top
Darlington
County Durham
DL1 4AA
Get directions in Google Maps

Station overview

A ticket office is available. Ticket office
Baby changing facilities are available. Baby changing facilities
A ticket machine is available. Ticket machine
A waiting room is available. Waiting room
Wheelchairs are available. Wheelchairs
A phone box is available. Phone box
Toilets are available. Toilets
A post box is available. Post box
 
Time
Destination
Platform

Buying tickets and collecting them -

Facility Information
Ticket office information

Three machines outside the travel centre and one machine inside the travel centre.

Ticket office opening hours Monday to Friday: 06:00 to 19:00 Saturday: 07:00 to 19:00 Sunday: 08:00 to 18:00
Self service ticket machines A ticket machine is available.
Collection of pre-purchased tickets Collection of pre-purchased tickets is available.

General services information +

Service Information
British Transport Police 0800 40 50 40
CCTV CCTV systems are available.
Rail Replacement Service

Replacement coach services depart from the station entrance

Information Systems
  • Departure screens
  • Announcements
  • Arrival screens

Passenger services +

Service Information
Darlington station customer services

We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

This station has Secure Station Accreditation

Left luggage Left luggage is not available.
Lost property Lost property is available at the station. Monday to Friday: 09:00 to 16:00
Lost property contact details

URL: https://www.nationalrail.co.uk/

Telephone: 01302 362175

First class information +

Facility Information
Lounge A first class lounge is available.

Located

Platform 1

Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges

Tickets Accepted

  • Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
  • Any First Class Anytime ticket valid for travel on the East Coast route
  • Any London North Eastern Railway First Class packages
  • London North Eastern Railway  First Advance (routed LNER/LNER& Connections)
  • London North Eastern Railway First Class Reader Offer (routed LNER/LNER & Connections)
  • London North Eastern Railway First Class Flat Fare (routed LNER/LNER & Connections)
  • London North Eastern Railway Rewards First Class Leisure Single(routed LNER/LNER & Connections)
  • London North Eastern Railway Self Print First Class Upgrade voucher  (routed LNER/LNER & Connections)
  • Inclusive Tour Tickets (Superbreak etc.)
  • Weekend First

Tickets Not Accepted

  • All First Class tickets valid only on other train operators, including Caledonian Sleepers

Facilities

Toilets, TV, newspapers

Refreshments

Complimentary: water/ biscuits

Wi-Fi

Yes

Showers

No

Lounge opening hours Monday to Friday: 06:00 to 20:00 Saturday: 06:00 to 20:00 Sunday: 08:00 to 20:00

Station facilities +

Facility Information
Seating area A seating area is available.
Waiting rooms Waiting rooms are not available.
Waiting room information

This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

Waiting Room opening hours

Monday to Saturday - 06:00 - 22:45

Sunday 09:00 - 22:45

Trolleys Trolleys are available.
Refreshment facilities Refreshment facilities are available.
Refreshment facilities information Coffee shop, WHSmiths and Café available for refreshments
Toilets Toilets are available.
Toilets information The toilets are located on the Main Concourse; these toilets can be accessed from all platforms. The National key toilets are adjacent to Platform 2; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Reception on Platform 1 upon request. Toilet opening hours are at all times that the station is open.
Baby changing Baby changing facilities are available.
Pay phone Pay phones are available. Cards and coins
Public Wi-Fi Wi-Fi is not available.
Post box A Post box is available.
Tourist information office A tourist information office is not available.
Cashpoint A cashpoint is available.
Bureau de change A bureau de change is not available.
Shops Shops are available.
Showers Showers are not available.

Accessibility +

Facility Information
Helpline information

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Helpline contact details 03457 225 225 or 18001 03457 225 225 (Text relay service)

URL: https://www.nationalrail.co.uk/

Customer help points available Customer help points are not available.
Customer help points information

Adjacent to turning circle, main entrance, a phone is provided for a link to SMC

Staff help Staff help is available. When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on platform 4. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Staff help opening times Monday to Friday: 24 Hours a Day Saturday: 06:00 to 23:59 Sunday: 24 Hours a Day
Accessible ticket machines Accessible ticket machines are available.
Accessible ticket office counter An accessible ticket office counter is available.
Accessible ticket office counter information

Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window

Induction loop An induction loop is available.
Ramp for train access A ramp for train access is available.
Accessible taxis

Generally available but advance booking recommended

Accessible public pay phones

text phones are available and staff are on hand to assist as required due to no low level phones

National key toilets National key toilets are available.
Step free access coverage Whole Station

This station has step free access to all platforms.

This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

Darlington has a RNIB 'Map for All' located at the main entrance, adjacent to the taxi rank and accessible parking. Access to the platforms via the Victoria Road entrance is via a steep ramp.

Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.

Impaired mobility set down Impaired mobility set down Machine is available.
Disabled parking Disable parking is not available.
Wheelchairs Wheelchairs are available.
Ticket gates Ticket gates are present.

Car parking +

Station Car Park
Operator London North Eastern Railway
Spaces 382
Opening times
  • Monday to Friday: 24 Hours a Day
  • Saturday: 24 Hours a Day
  • Sunday: 24 Hours a Day
Charges
  • Off peak: £6.25
  • Per hour: N/A
  • Daily: £12.50
  • Weekly: £50.00
  • Monthly: N/A
  • Three monthly: N/A
  • Six monthly: N/A
  • Annual: £1375.00
Contact details Friday - Monday long weekend parking - £12.00, purchase tickets on the day
Short stay
Operator London North Eastern Railway
Charges
  • Off peak: N/A
  • Per hour: £2.00
  • Daily: N/A
  • Weekly: N/A
  • Monthly: N/A
  • Three monthly: N/A
  • Six monthly: N/A
  • Annual: N/A
Contact details
Charges
  • Off peak: N/A
  • Per hour: N/A
  • Daily: N/A
  • Weekly: N/A
  • Monthly: N/A
  • Three monthly: N/A
  • Six monthly: N/A
  • Annual: N/A
Contact details

Bus connections +

Bus services available Bus services are available.
Bus services information

Information to plan your onward journey is available in a printable format here

Cycle storage +

Cycle storage available Cycle storage is available.
Storage type Compound, Stands
Spaces 152
Sheltered Yes
CCTV Yes
Storage location stations front

Other transport links +

Transport Information
Taxi rank available A taxi rank is available.
Taxi rank information

Darlington is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operator who accept bookings is:

 Station Taxis 01325 468 888

Airport available Airport information is available.
Airport information

Daily, 'Arriva' bus route 12/A links Darlington Parkgate road (about 5 minutes walk from station) with Durham Tees Valley Airport. For bus times: www.arrivabus.co.uk

Port available Port information is available.

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