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|Ticket office information||
Three machines outside the travel centre and one machine inside the travel centre.
|Ticket office opening hours||Monday to Friday: 06:00 to 19:00 Saturday: 07:00 to 19:00 Sunday: 08:00 to 18:00|
|Self service ticket machines|
|Collection of pre-purchased tickets|
|British Transport Police||0800 40 50 40|
|Rail Replacement Service||
Replacement coach services depart from the station entrance
|Darlington station customer services||
We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.
This station has Secure Station Accreditation
|Lost property||Monday to Friday: 09:00 to 16:00|
|Lost property contact details||
Telephone: 01302 362175
Assistance dogs and other well behaved dogs on leads will be permitted in all London North Eastern Railway First Class Lounges
Tickets Not Accepted
Toilets, TV, newspapers
Complimentary: water/ biscuits
|Lounge opening hours||Monday to Friday: 06:00 to 20:00 Saturday: 06:00 to 20:00 Sunday: 08:00 to 20:00|
|Waiting room information||
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Waiting Room opening hours
Monday to Saturday - 06:00 - 22:45
Sunday 09:00 - 22:45
|Refreshment facilities information||Coffee shop, WHSmiths and Café available for refreshments|
|Toilets information||The toilets are located on the Main Concourse; these toilets can be accessed from all platforms. The National key toilets are adjacent to Platform 2; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Reception on Platform 1 upon request. Toilet opening hours are at all times that the station is open.|
|Pay phone||Cards and coins|
|Tourist information office|
|Bureau de change|
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
|Helpline contact details||03457 225 225 or 18001 03457 225 225 (Text relay service)|
|Customer help points available|
|Customer help points information||
Adjacent to turning circle, main entrance, a phone is provided for a link to SMC
|Staff help||When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on platform 4. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.|
|Staff help opening times||Monday to Friday: 24 Hours a Day Saturday: 06:00 to 23:59 Sunday: 24 Hours a Day|
|Accessible ticket machines|
|Accessible ticket office counter|
|Accessible ticket office counter information||
Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
|Ramp for train access|
Generally available but advance booking recommended
|Accessible public pay phones||
text phones are available and staff are on hand to assist as required due to no low level phones
|National key toilets|
|Step free access coverage||
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Darlington has a RNIB 'Map for All' located at the main entrance, adjacent to the taxi rank and accessible parking. Access to the platforms via the Victoria Road entrance is via a steep ramp.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
|Impaired mobility set down|
|Station Car Park|
|Operator||London North Eastern Railway|
|Contact details||Friday - Monday long weekend parking - £12.00, purchase tickets on the day|
|Operator||London North Eastern Railway|
|Bus services available|
|Bus services information||
Information to plan your onward journey is available in a printable format here
|Cycle storage available|
|Storage type||Compound, Stands|
|Storage location||stations front|
|Taxi rank available|
|Taxi rank information||
Darlington is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. Operator who accept bookings is:
Station Taxis 01325 468 888
Daily, 'Arriva' bus route 12/A links Darlington Parkgate road (about 5 minutes walk from station) with Durham Tees Valley Airport. For bus times: www.arrivabus.co.uk
Darlington is a historic market town in County Durham and is about 16 miles east of Middlesborough. Modern-day Darlington was founded as a small Anglo-Saxon village, but by the 12th century it was established as a market town by the Bishop of Durham. It was around this time that the two ancient churches were constructed. St. Andrews Church was built around 1100, followed by St. Cuthberts Church in 1183. Both churches are still standing today and are Grade I listed buildings.
Darlington railway station was first opened in 1841, and quickly became an important stop on journeys between the north and south. Today this Grade II listed building serves over two million passengers a year.
Popular routes to the town include Edinburgh to Darlington which takes a little over two hours and York to Darlington which is only 30-minutes away. If you live in the south and want to explore further north the Bristol to Darlington route will get you there in about four hours. But you don’t need to live far to explore Darlington; Durham to Darlington is only 20-minutes away.
When Daniel Defoe visited Darlington in the 1700s he commented that the town had ‘nothing remarkable but dirt’. Thankfully those times have changed, and today Darlington can be proud of its rich history. From its thousand-year-old churches to its important contributions to the modern industrial and railway age.
Did you know that George Stephenson’s famous Locomotion No. 1 travelled through Darlington in 1825? This event was pivotal in ushering in the modern era of railways. The town was also home to railway manufacturing for over a century. Darlington Works opened in 1863 and closed in 1966; for several decades it operated alongside other manufacturers such as Faverdale Wagon Works which was, in itself, a pioneer in mass production.
Darlington continues to be a pioneer in recent years too. In 2001, it became the first town in England to allow same-sex civil ceremonies, and it hosts an annual Pride festival throughout the town.
If live shows and music appeals to you, there’s the Darlington Hippodrome on Parkgate, and on Borough Road, the Forum Music Centre offers a more intimate musical environment. You can even host children’s recording parties here!
If you’re in town because of Darlington’s railway heritage then the Darlington Railway Museum should be your first stop. Don’t overlook Darlington Station itself – it’s now a Grade II listed building. For those who prefer their history a little older, there is Raby Castle, only a twenty-five-minute drive out of town.
Perhaps the reason for your trip to Darlington is to get back to nature? In that case, you are spoiled for choice. As well as the County Durham countryside, Darlington is also home to Thornton Hall Gardens and Paddock Farm Nursery, which boasts nine themed water gardens. Keep your little ones entertained at the Roarsome Play Centre. Alternatively, if you all need a break, there’s a Vue Cinema and an Odeon Cinema in town to keep you occupied.
There are lots of fun activities to do in Darlington, whether that means resting your body or stretching your mind. The Cluedini Live Escape Rooms on Crown Street will give you a mental workout without taxing your body too hard.
If you need somewhere to stay in Darlington there’s a range of popular hotel chains to choose from. But if you prefer the personal touch why not look at some of the independent options Darlington has to offer? The Balmoral Guest House on Woodland Road is only a mile away from Darlington Train Station, as is the Greenbank Hotel on Greenbank Road.