Diss Train Station
Diss Train Station
Address
Diss StationStation Road
Diss
Norfolk
IP22 4HN Get directions in Google Maps
Station overview
Ticket office
Baby changing facilities
Ticket machine
Waiting room
Wheelchairs
Wi-Fi
Phone box
Toilets
Post box
| Facility | Information |
|---|---|
| Ticket office opening hours | Monday to Friday: 06:05 to 19:25 Saturday: 07:15 to 15:20 Sunday: 09:00 to 18:25 |
| Self service ticket machines |
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| Collection of pre-purchased tickets |
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| Get Oyster card here |
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| Top up Oyster pay as you go here |
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| Use Oyster pay as you go here |
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| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
|
| Rail Replacement Service |
Rail replacement bus services pick up and drop off in the station car park. |
| Information Systems |
|
| Service | Information |
|---|---|
| Diss Station customer services |
Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
| Left luggage |
|
| Left luggage contact details | |
| Lost property |
Monday to Sunday:24 Hours a Day
|
| Lost property contact details |
| Facility | Information |
|---|---|
| Lounge |
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| Lounge opening hours |
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| Facility | Information |
|---|---|
| Seating area |
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| Waiting rooms |
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| Trolleys |
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| Refreshment facilities |
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| Toilets |
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| Baby changing |
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| Pay phone |
Cards
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| Public Wi-Fi |
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| Post box |
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| Tourist information office |
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| Cashpoint |
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| Bureau de change |
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| Shops |
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| Showers |
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| Facility | Information |
|---|---|
| Helpline information |
Monday to Sunday: 08:00 to 20:00
As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile. |
| Helpline contact details |
0800 028 28 78 |
| Customer help points |
Help points can be found at the following location(s):
|
| Staff help |
Assistance at this station is provided by a staff member during staffing hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended. What assistance is available for customers using this station?
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
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| Staff help opening times | Monday to Friday: 05:00 to 22:00 Saturday: 05:00 to 22:00 Sunday: 07:00 to 22:00 |
| Accessible ticket machines |
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| Accessible ticket office counter |
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| Induction loop |
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| Ramp for train access |
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| Accessible taxis |
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| Accessible public pay phones |
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| National key toilets |
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| Step free access coverage |
Partial Station
This station has step free access to both platforms. However, please note that it is a long walking route from the ticket office to Platform 2 (for trains towards Norwich) if you can't use the stepped footbridge between platforms. There is a shorter route via a barrow crossing across the track which can only be used with staff assistance, so please allow plenty of time for your journey. This station is a category B2 station according to ORR station classification system https://www.orr.gov.uk/media/10955 Assistance meeting point is the ticket office. |
| Impaired mobility set down |
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| Disabled parking |
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| Wheelchairs |
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| Ticket gates |
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| Station Car Park | |
|---|---|
| Operator | National Car Parks Ltd |
| Spaces | 261 |
| Opening times |
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| Contact details | 0345 050 7080 https://www.ncp.co.uk/find-a-car-park/car-parks/diss-station-g-anglia/ |
| Bus services available |
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| Cycle storage available |
|
| Storage type | Stands |
| Spaces | 20 |
| Sheltered | Yes |
| Storage location | There are 5 cycle stands located under the footbridge steps on Platform 1 (for trains towards London), as well as 5 cycle stands under the footbridge steps on Platform 2 (for trains towards Norwich). |
| Transport | Information |
|---|---|
| Taxi rank available |
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| Airport available |
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| Port available |
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