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Facility | Information |
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Ticket office information | On the station concourse |
Ticket office opening hours | Saturday: 06:00 to 19:30 Sunday: 07:30 to 19:30 |
Self service ticket machines |
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Collection of pre-purchased tickets |
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Service | Information |
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British Transport Police | 0800 40 50 40 |
CCTV |
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Rail Replacement Service | Directly outside the front of the station |
Information Systems |
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Service | Information |
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East Midlands Parkway station customer services |
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Left luggage |
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Lost property |
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Facility | Information |
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Lounge |
Open Monday to Friday (excluding bank holidays) 05.30 - 18.00. |
Lounge opening hours |
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Facility | Information |
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Seating area |
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Waiting rooms |
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Waiting room information |
Accessible seating available on all platforms. A heated waiting room with accessible seating is available on Platform 1. Closed until further notice |
Trolleys |
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Refreshment facilities |
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Refreshment facilities information | Cafe and vending machine. |
Toilets |
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Toilets information | The toilets and National key toilets are located on the Main Concourse. All the toilets are open and a radar key is not required to operate these toilets. Toilet opening times are: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 06:00 : 19:30 |
Baby changing |
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Pay phone |
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Public Wi-Fi |
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Post box |
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Tourist information office |
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Cashpoint |
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Bureau de change |
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Shops |
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Showers |
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Facility | Information |
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Helpline information |
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
Helpline contact details | 08000 11 33 23 |
Customer help points available |
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Staff help |
![]() 0400-0205 Monday-Friday 0500-0030 Saturday 0645-0105 Sunday |
Staff help opening times | Saturday: 05:00 to 00:30 Sunday: 06:45 to 01:05 |
Accessible ticket machines |
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Accessible ticket office counter |
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Induction loop |
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Ramp for train access |
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Accessible taxis |
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Accessible public pay phones |
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National key toilets |
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Step free access coverage |
Whole Station
Category A station. This station has step free access to all platforms. This station has tactile paving at the edge of all platforms. |
Impaired mobility set down |
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Disabled parking |
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Wheelchairs |
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Ticket gates |
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Station Car Park | |
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Operator | East Midlands Railway |
Spaces | 885 |
Opening times |
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Charges |
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Contact details |
03457 125 678
£2.00 Evening Car park fares are available from 1800 - 0230.
This car park has Secure Station Accreditation. |
Bus services available |
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Bus services information |
Information to plan your onward journey is available in a printable format here |
Cycle storage available |
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Storage type | Stands |
Spaces | 20 |
Sheltered | Yes |
CCTV | Yes |
Storage location | At the front of the station |
Transport | Information |
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Taxi rank available |
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Taxi rank information |
A J CARS 01509 279 279 |
Airport available |
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Port available |
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