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Ebbsfleet International Train Station

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Ebbsfleet International Train Station

Address

Ebbsfleet International Station
International Way
Ebbsfleet Valley
Kent
DA10 1EB
Get directions in Google Maps

Station overview

A ticket office is available. Ticket office
Baby changing facilities are available. Baby changing facilities
A ticket machine is available. Ticket machine
Wheelchairs are available. Wheelchairs
Toilets are available. Toilets
 
Time
Destination
Platform
Facility Information
Ticket office opening hours Monday to Friday: 05:35 to 22:00 Saturday: 05:35 to 22:00 Sunday: 09:20 to 17:40

Assistance available from station staff from first service until last train.

Self service ticket machines A ticket machine is available.
Collection of pre-purchased tickets Collection of pre-purchased tickets is available.
Get Oyster card here Oyster Pre-Pay not is available.
Top up Oyster pay as you go here Oyster top up is not available.
Use Oyster pay as you go here Oyster top up is not available.
Service Information
British Transport Police 0800 40 50 40
CCTV CCTV systems are available.
Rail Replacement Service

Coach bays at the far end of the main station concourse (what 3 words: grit.feed.agenda)

Information Systems
  • Departure screens
  • Arrival screens
  • Announcements
Service Information
Ebbsfleet International Station customer services

0345 322 7021

Left luggage Left luggage is not available.
Left luggage contact details

URL: https://www.nationalrail.co.uk/

Lost property Lost property is available at the station.
Lost property contact details

URL: https://www.nationalrail.co.uk/

Telephone: 0345 322 7021

Facility Information
Lounge A first class lounge is not available.
Lounge opening hours A first class lounge is not available.
Facility Information
Seating area A seating area is available.
Waiting rooms Waiting rooms are not available.
Trolleys Trolleys are not available.
Refreshment facilities Refreshment facilities are available.

coffee shop

Toilets Toilets are available.
Baby changing Baby changing facilities are available.
Pay phone Pay phones are not available.
Public Wi-Fi Wi-Fi is not available.
Post box A Post box is not available.
Tourist information office A tourist information office is not available.
Cashpoint An ATM machine is available.
Bureau de change A bureau de change is available.
Shops Shops are available.

M&S

Showers Showers are not available.
Facility Information
Helpline information

Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance of the train as possible you would like to get - we recommend at least 20 minutes.  The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed,  the ticket office or you can use the help point.

Helpline contact details

0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

URL: https://www.nationalrail.co.uk/

Customer help points Customer help points are available.

On platform

Staff help Staff help is available.
Staff help opening times Monday to Sunday:24 Hours a Day
Accessible ticket machines Accessible ticket machines are available.

booking hall

Accessible ticket office counter An accessible ticket office counter is available.

 There are standing height and wheelchair height ticket counters available.

Induction loop An induction loop is available.
Ramp for train access A ramp for train access is available.
Accessible taxis Accessible taxis are not available.
Accessible public pay phones Accessible public pay phones are not available.
National key toilets National key toilets are available.
Step free access coverage Partial Station

Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access from platform 5 & 6 (North Kent platforms) to main entrance and to interchange with South Kent platforms 2 & 3 involve using a ramp. Lifts available from station concourse to access platforms.

Impaired mobility set down Impaired mobility set down Machine is available.
Disabled parking Disable parking is not available.
Wheelchairs Wheelchairs are available.
Ticket gates Ticket gates are present.
Station Car Park - A, B C & D
Operator HS1
Spaces 4945
Contact details 0207 431 4001 https://www.nationalrail.co.uk/
Station Car Park - Premium
Operator HS1
Spaces 280
Contact details https://www.nationalrail.co.uk/
Bus services available Bus services are not available.
Cycle storage available Cycle storage is available.
Storage type Stands
Spaces 44
Sheltered Yes
Storage location

On the approach to the station from the main car parks

Transport Information
Taxi rank available A taxi rank is not available.
Airport available Airport information is not available.
Port available Port information is not available.

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