Elmers End Train Station
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Going departing after
Elmers End Train Station
AddressElmers End Station
Elmers End Road
BR3 4EJ Get directions in Google Maps
|Ticket office information||
On way in to access trains from Elmers End Road.
|Ticket office opening hours||Monday to Friday: 06:10 to 19:30 Saturday: 06:10 to 19:30 Sunday: Closed|
|Self service ticket machines|
|Collection of pre-purchased tickets|
|Get Oyster card here|
|Top up Oyster pay as you go here|
|Use Oyster pay as you go here|
|Oyster information||Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)|
|London Fare Zone||Zone 4|
|British Transport Police||0800 40 50 40|
|Rail Replacement Service||
Towards Lewisham -Bus stop B on Elmers End Road.
Towards Hayes - Bus stop C on Elmers End Road.
|Elmers End station customer services||This station has Secure station accreditation - For more information contact 0345 322 7021|
|Lost property contact details||
Telephone: 0345 322 7021
|Lounge opening hours|
|Waiting room information||Heated waiting area in booking hall only available when staff are present|
|Refreshment facilities information||Coffee kiosk and Selecta vending machine|
|Toilets information||Platform 1 - Available during staffing hours|
|Tourist information office|
|Bureau de change|
|Helpline information||Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. There are no staff on the trains that call at this station that can assist.Where staff are not available at the station to assist, we now have a mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.|
|Helpline contact details||0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524|
|Customer help points available|
|Customer help points information||On platform|
|Staff help opening times||Monday to Friday: 06:00 to 19:50 Saturday: 06:00 to 19:50 Sunday: 08:00 to 16:00|
|Accessible ticket machines|
|Accessible ticket machines information||
|Accessible ticket office counter|
|Accessible ticket office counter information||Counters can be raised or lowered to suit all customers|
|Ramp for train access|
Accessible taxis are available to book
|Accessible public pay phones||
Public telephones are not wheelchair accessible
|National key toilets|
|Step free access coverage||No Category B2. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 for services to London from station forecourt. Step free access to platform 2 for services away from London via Tesco car park. Step free Interchange between platforms via road (steep) is in excess of 600 metres. Step access between platforms via footbridge.|
|Impaired mobility set down|
|Station Car Park|
|Contact details||0330 333 9232 From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50|
|Bus services available|
|Bus services information||
Information to plan your onward journey is available in a printable format here
|Cycle storage available|
|Storage location||Station forecourt|
|Taxi rank available|