Folkestone West Train Station
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Your journey
Going departing after
Folkestone West Train Station
Address
Folkestone West StationStation Approach
off Shorncliffe Road
Folkestone
Kent
CT20 3PA Get directions in Google Maps
Station overview
Ticket office
Baby changing facilities
Ticket machine
Phone box
Toilets
Time
Destination
Platform
| Facility | Information |
|---|---|
| Ticket office information | Platform 1 entrance from Car Park |
| Ticket office opening hours | Monday to Friday: 06:25 to 13:05 Saturday: 07:35 to 14:15 Sunday: Closed |
| Self service ticket machines |
|
| Collection of pre-purchased tickets |
|
| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
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| Rail Replacement Service | Station Road, platform 2 side of the station. |
| Information Systems |
|
| Service | Information |
|---|---|
| Folkestone West station customer services | 0345 322 7021 |
| Left luggage |
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| Lost property |
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| Lost property contact details |
URL: https://www.nationalrail.co.uk/ Telephone: 0345 322 7021 |
| Facility | Information |
|---|---|
| Lounge |
|
| Lounge opening hours |
|
| Facility | Information |
|---|---|
| Seating area |
|
| Waiting rooms |
|
| Waiting room information | Heated waiting Room on platform 1, only available when staff are present Only available when staff present |
| Trolleys |
|
| Refreshment facilities |
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| Refreshment facilities information | Coffee kiosk |
| Toilets |
|
| Toilets information | Platform 1- Available during staffing hours |
| Baby changing |
|
| Pay phone |
Cards and coins
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| Public Wi-Fi |
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| Post box |
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| Tourist information office |
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| Cashpoint |
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| Bureau de change |
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| Shops |
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| Showers |
|
| Facility | Information |
|---|---|
| Helpline information | Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. There are staff on all the trains that call at this station that can assist with getting on and off trains only. If no staff at the station ensure you position yourself on the platform so the on train staff can see you.Where staff are not available at the station to assist, and you need assistance beyond just getting on or off the train, we now have a mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further. |
| Helpline contact details | 0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524 |
| Customer help points available |
|
| Customer help points information | On platform |
| Staff help |
|
| Staff help opening times | Monday to Friday: 06:25 to 13:05 Saturday: 07:35 to 14:15 Sunday: Closed |
| Accessible ticket machines |
|
| Accessible ticket machines information | by entrance to platform 1 |
| Accessible ticket office counter |
|
| Accessible ticket office counter information | There are standing height and wheelchair height ticket counters available. |
| Induction loop |
|
| Ramp for train access |
|
| Accessible taxis |
Accessible taxis are available to book |
| Accessible public pay phones |
Public telephones are not wheelchair accessible |
| National key toilets |
|
| Step free access coverage | No Category B2. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step Free access to Platform 1 via main entrance off Shorncliffe Road. Step free access to platform 2 via side entrance off Station Road. Step access between platforms via station subway. Step free Interchange between platforms via steep roads is in excess of 500 metres. |
| Impaired mobility set down |
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| Disabled parking |
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| Wheelchairs |
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| Ticket gates |
|
| Station Car Park | |
|---|---|
| Operator | APCOA Parking |
| Spaces | 215 |
| Opening times |
|
| Charges |
|
| Contact details | 0330 333 9232 |
| Bus services available |
|
| Bus services information |
Information to plan your onward journey is available in a printable format here |
| Cycle storage available |
|
| Storage type | Stands |
| Spaces | 38 |
| Sheltered | Yes |
| CCTV | No |
| Transport | Information |
|---|---|
| Taxi rank available |
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| Airport available |
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| Port available |
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