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Facility | Information |
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Ticket office opening hours | Monday to Friday: 06:00 to 13:00 Saturday: 05:40 to 13:00 Sunday: 08:10 to 15:50 |
Self service ticket machines |
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Collection of pre-purchased tickets |
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Service | Information |
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British Transport Police | 0800 40 50 40 |
CCTV |
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Rail Replacement Service | Rail replacement bus services pick up and drop off at the front of the station, in the car park. |
Information Systems |
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Service | Information |
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Frinton-on-Sea station customer services |
Monday-Saturday 08:00-20:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day.
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Left luggage |
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Lost property |
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Lost property contact details |
Facility | Information |
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Lounge |
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Lounge opening hours |
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Facility | Information |
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Seating area |
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Waiting rooms |
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Waiting room information |
The waiting room is located in the station building and can be accessed from under the canopy on Platform 1 (for trains towards both Walton-on-the-Naze, and Thorpe-Le-Soken and Colchester). There is also a waiting area in the booking hall. |
Trolleys |
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Refreshment facilities |
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Refreshment facilities information | |
Toilets |
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Toilets information | The toilets are located in the station building and are accessed from Platform 1 (for trains towards both Walton-on-the-Naze, and Thorpe-Le-Soken and Colchester). All toilets at this station are scheduled to be open at the following times: Monday - Friday 06:10 - 12:45 |
Baby changing |
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Pay phone |
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Public Wi-Fi |
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Post box |
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Tourist information office |
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Cashpoint |
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Bureau de change |
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Shops |
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Showers |
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Facility | Information |
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Helpline information |
![]() We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. Monday to Sunday: 08:00 to 20:00 |
Helpline contact details | 0800 028 28 78 |
Customer help points available |
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Customer help points information | Help points can be found at the following location(s):
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Staff help |
![]() Assistance at this station is provided by a staff member during ticket office opening hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended. What assistance is available for customers using this station?
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
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Staff help opening times | Monday to Friday: 06:00 to 13:00 Saturday: 05:40 to 13:00 Sunday: 08:10 to 15:50 |
Accessible ticket machines |
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Accessible ticket machines information | Please note, in order to prevent any antisocial behaviour we are not accepting cash payments at this station's ticket machines until further notice. |
Accessible ticket office counter |
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Induction loop |
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Ramp for train access |
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Accessible taxis |
Details of nearest taxis are shown on station information poster |
Accessible public pay phones |
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National key toilets |
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Step free access coverage |
Whole Station
This station has step free access to the single platform for trains towards both Walton-on-the-Naze, and Thorpe-Le-Soken and Colchester. This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the ticket office / platform. |
Impaired mobility set down |
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Disabled parking |
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Wheelchairs |
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Ticket gates |
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Station Car Park | |
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Operator | National Car Parks Ltd |
Spaces | 20 |
Opening times |
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Charges |
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Contact details | 0345 050 7080 |
Bus services available |
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Cycle storage available |
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Storage type | Wheel Racks |
Spaces | 16 |
Sheltered | Yes |
CCTV | Yes |
Storage location | There is one sheltered cycle parking areas providing 16 spaces located on Platform 1 (for trains towards both Walton-on-the-Naze, and Thorpe-Le-Soken and Colchester), near the steps of the former footbridge. |
Transport | Information |
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Taxi rank available |
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Airport available |
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Port available |
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