We are aware of the ASLEF Union's plans for industrial action at CrossCountry on Thursday 7 December, and action short of a strike between Friday 1 to Saturday 9 December – more information
Please only travel if essential on Sunday 3 December, services are expected to be extremely busy due to industrial action and engineering work affecting other train operators - more information
You can book up to 90 days in advance.
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Train operators can only release tickets for sale up to 90 days in advance.
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Going departing after
|Ticket office opening hours||Monday to Sunday: 24 Hours a Day|
|Self service ticket machines|
|Collection of pre-purchased tickets|
|Get Oyster card here|
|Top up Oyster pay as you go here|
|Use Oyster pay as you go here|
|Oyster information||Oyster top-up is only available from the self-service ticket machine. Pre-loaded Oyster Cards can be purchased at the ticket office.|
|British Transport Police||0800 40 50 40|
|Rail Replacement Service||
The upper level of the bus station
|Gatwick Airport station customer services|
|Lost property||Monday to Sunday: 05:00 to 22:00|
|Lost property contact details||
|Lounge opening hours|
|Waiting room information||Heated waiting areas are available on platforms Waiting rooms normally available when the station is staffed|
Platforms 1 and 2
|Post box information||Located in the Airport Terminal|
|Tourist information office|
|Cashpoint information||Located outside the station as well as on concourse|
|Bureau de change|
Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:Monday to Sunday: 24 Hours a Day
|Helpline contact details||If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - [email protected] Phone - 0800 138 1016 Textphone - 0800 138 1018|
|Customer help points available|
|Staff help||A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below. On-train staff are also available to assist you on and off some services.|
|Staff help opening times||Monday to Sunday: 24 Hours a Day|
|Accessible ticket machines|
|Accessible ticket office counter|
|Accessible ticket office counter information||Window 1 is at a compliant height|
|Ramp for train access|
|Accessible public pay phones|
|National key toilets|
|Step free access coverage||
This is a Category B1 station: Step-free access to all platforms. Access to platforms 3 and 4 is via the station concourse (adistance of up to 190 metres if interchanging from other platforms).
The Assistance Meeting Point is the assistance desk on the main concourse
|Impaired mobility set down|
Assistance is available within the station and from the station to the airport. More effective help can be given if you call 48 hours in advance. Please contact the relevant train operating company.
|Airport Car Park|
|Bus services available|
|Bus services information||
Available from airport.
|Cycle storage available|
|Taxi rank available|
|Taxi rank information||
Taxis are located in the South Terminal bus Station, about 200 yards from station concourse through airport complex
Large international airport, the South Terminal is located adjacent to station. For flights to/from the North Terminal a short walk and monorail ride is necessary.