Hartlepool Train Station
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Your journey
Going departing after
Hartlepool Train Station
Address
Hartlepool StationStation Approach
Hartlepool
County Durham
TS24 7ED Get directions in Google Maps
Station overview
Ticket office
Ticket machine
Phone box
Toilets
| Facility | Information |
|---|---|
| Ticket office information | On main platform near exit Accepts cards only |
| Ticket office opening hours | Monday to Friday: 07:00 to 13:30 Saturday: 07:00 to 13:30 Sunday: Closed |
| Self service ticket machines |
|
| Collection of pre-purchased tickets |
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| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
|
| Rail Replacement Service | Replacement transport will pick up/drop off at the station front. |
| Information Systems |
|
| Service | Information |
|---|---|
| Hartlepool station customer services | 08002006060 |
| Left luggage |
|
| Lost property |
Monday to Sunday: 07:00 to 22:00
|
| Lost property contact details |
URL: https://www.nationalrail.co.uk/ Telephone: 08002006060 |
| Facility | Information |
|---|---|
| Lounge |
|
| Lounge opening hours |
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| Facility | Information |
|---|---|
| Seating area |
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| Waiting rooms |
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| Waiting room information | Closed until further notice |
| Trolleys |
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| Refreshment facilities |
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| Toilets |
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| Toilets information | These toilets are available during ticket office opening hours using a RADAR Key |
| Baby changing |
|
| Pay phone |
Cards and coins
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| Public Wi-Fi |
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| Post box |
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| Tourist information office |
|
| Cashpoint |
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| Bureau de change |
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| Shops |
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| Showers |
|
| Facility | Information |
|---|---|
| Helpline information |
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. Monday to Sunday: 24 Hours a Day |
| Helpline contact details | 0800 138 5560 text relay 18001 0800 138 5560 |
| Customer help points available |
|
| Customer help points information | none |
| Staff help |
|
| Staff help opening times | Monday to Friday: 06:35 to 13:05 Saturday: 07:25 to 13:55 Sunday: Closed |
| Accessible ticket machines |
|
| Accessible ticket office counter |
|
| Accessible ticket office counter information | staff will come out of the office to assist |
| Induction loop |
|
| Ramp for train access |
|
| Accessible taxis |
You can pre arrange an accessible taxi by calling customer experience Tel: 08002006060 |
| Accessible public pay phones |
|
| National key toilets |
|
| Step free access coverage |
Whole Station
There is only one platform and no major access difficulties. Step free access from car park to station entrance. Approximately 70 unmarked spaces. To find our more about travelling around this station, please see the 360 map click here |
| Impaired mobility set down |
|
| Disabled parking |
Step free access from car park to station entrance |
| Wheelchairs |
|
| Ticket gates |
|
| Ticket gates information | Ticket Gates are in operating during staffing hours to deter anti-social access onto the station. At other times they are left open so there is level access for wheelchair customers at all times. |
| Station Car Park | |
|---|---|
| Operator | Local Council - 70 spaces |
| Opening times |
|
| Charges |
|
| Contact details | 0800 200 6060 |
| Bus services available |
|
| Bus services information |
Busline 0871 200 2233 |
| Cycle storage available |
|
| Storage type | Stands |
| Spaces | 8 |
| Sheltered | No |
| CCTV | Yes |
| Storage location | Platform 2 |
| Transport | Information |
|---|---|
| Taxi rank available |
|
| Taxi rank information |
https://www.northernrailway.co.uk/tickets/cab4you |
| Airport available |
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| Port available |
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