Harwich International Train Station
Harwich International Train Station
Address
Harwich International StationParkeston Quay
Harwich
Essex
CO12 4SR Get directions in Google Maps
Station overview
Baby changing facilities
Ticket machine
Wheelchairs
Wi-Fi
Toilets
Post box
| Facility | Information |
|---|---|
| Ticket office opening hours | Unavailable |
| Self service ticket machines |
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| Collection of pre-purchased tickets |
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| Get Oyster card here |
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| Top up Oyster pay as you go here |
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| Use Oyster pay as you go here |
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| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
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| Rail Replacement Service |
Rail replacement bus services pick up and drop off at the bus stop on East Dock Road, near the sign for long / short stay car park. For boat train services, buses will pick up and drop off from behind Platform 1. |
| Information Systems |
|
| Service | Information |
|---|---|
| Harwich International Station customer services |
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
| Left luggage |
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| Left luggage contact details | |
| Lost property |
Monday to Sunday:24 Hours a Day
|
| Lost property contact details |
| Facility | Information |
|---|---|
| Lounge |
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| Lounge opening hours |
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| Facility | Information |
|---|---|
| Seating area |
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| Waiting rooms |
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| Trolleys |
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| Refreshment facilities |
Self-service vending machines providing hot and cold drinks and snacks are available inside the ferry terminal building which is usually closed between 09:00 and 17:00, although an intercom remains available during these times. |
| Toilets |
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| Baby changing |
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| Pay phone |
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| Public Wi-Fi |
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| Post box |
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| Tourist information office |
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| Cashpoint |
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| Bureau de change |
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| Shops |
Passport Photo Booth |
| Showers |
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| Facility | Information |
|---|---|
| Helpline information |
Monday to Sunday: 08:00 to 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
| Helpline contact details |
0800 028 28 78 |
| Customer help points |
Help points can be found at the following location(s):
|
| Staff help |
Station is staffed part-time with Welcome Hosts. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey. What assistance is available for customers using this station?
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
|
| Staff help opening times |
Station is staffed part-time with Welcome Hosts. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey. What assistance is available for customers using this station?
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
|
| Accessible ticket machines |
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| Accessible ticket office counter |
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| Induction loop |
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| Ramp for train access |
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| Accessible taxis |
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| Accessible public pay phones |
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| National key toilets |
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| Step free access coverage |
Partial Station
This station has step free access to all platforms with lifts available. This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the platform. |
| Impaired mobility set down |
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| Disabled parking |
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| Wheelchairs |
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| Ticket gates |
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| Harwich Port Car Park | |
|---|---|
| Operator | Harwich Port |
| Spaces | 250 |
| Opening times |
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| Contact details | https://www.nationalrail.co.uk/ |
| Bus services available |
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| Cycle storage available |
|
| Storage type | Stands |
| Spaces | 16 |
| Sheltered | Yes |
| Storage location | There are two cycle stands towards the end of the station building furthest from the ferry terminal on Platform 1. There are also six cycle stands located on Platform 2/3. |
| Harwich | Phone 01255 551111 |
| A2B | Phone 01255 240042 |
| Mayflower | Phone 01255 506070 |
| Transport | Information |
|---|---|
| Airport available |
|
| Port available |
Sailings to The Netherlands. |