Hastings Train Station
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Your journey
Going departing after
Hastings Train Station
Address
Hastings StationStation Approach
off Havelock Road
Hastings
East Sussex
TN34 1BA Get directions in Google Maps
Station overview
Ticket office
Baby changing facilities
Ticket machine
Wheelchairs
Toilets
Post box
| Facility | Information |
|---|---|
| Ticket office information | On way in to access trains |
| Ticket office opening hours | Monday to Friday: 05:50 to 20:30 Saturday: 05:50 to 20:30 Sunday: 05:50 to 20:30 |
| Self service ticket machines |
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| Collection of pre-purchased tickets |
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| Service | Information |
|---|---|
| British Transport Police | 0800 40 50 40 |
| CCTV |
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| Rail Replacement Service | Front of the station. |
| Information Systems |
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| Service | Information |
|---|---|
| Hastings station customer services | This station has Secure station accreditation - For more information contact 0345 322 7021 |
| Left luggage |
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| Lost property |
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| Lost property contact details |
URL: https://www.nationalrail.co.uk/ Telephone: 0345 322 7021 |
| Facility | Information |
|---|---|
| Lounge |
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| Lounge opening hours |
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| Facility | Information |
|---|---|
| Seating area |
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| Waiting rooms |
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| Waiting room information | Heated waiting Rooms on the platforms only available when staff are present Waiting rooms are currently out of use because of COVID-19 restrictions |
| Trolleys |
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| Refreshment facilities |
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| Refreshment facilities information | Coffee shop and Selecta vending machines |
| Toilets |
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| Toilets information | Booking Hall - Open 0700-1900 (outside of these hours, access availble on request from staff) |
| Baby changing |
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| Pay phone |
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| Public Wi-Fi |
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| Post box |
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| Post box information | There is a post box located opposite the station in the walkway that runs alongside the Royal Mail building next to the station |
| Tourist information office |
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| Cashpoint |
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| Cashpoint information | <p>At the front of the station.</p> |
| Bureau de change |
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| Shops |
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| Shops information | W H smith, Costa Coffee |
| Showers |
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| Facility | Information |
|---|---|
| Helpline information |
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.
Monday to Sunday: 24 Hours a Day
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| Helpline contact details | 0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524 |
| Customer help points available |
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| Customer help points information | On platform |
| Staff help |
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| Staff help opening times | Monday to Friday: 04:45 to 01:40 Saturday: 04:45 to 01:40 Sunday: 06:20 to 01:25 |
| Accessible ticket machines |
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| Accessible ticket machines information | booking hall |
| Accessible ticket office counter |
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| Accessible ticket office counter information | There are only standing height ticket counters available. |
| Induction loop |
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| Ramp for train access |
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| Accessible taxis |
Accessible taxis are available to book |
| Accessible public pay phones |
Public telephones are not wheelchair accessible |
| National key toilets |
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| Step free access coverage | Whole Station Category A. This station has step free access to all platforms - Step free access direct to platform 1 and 2 from ramp leading off the ticket hall for some Ashford and Brightton/London services. Step free access to platforms 3 and 4 via lifts on the station footbridge. Stepped access between platforms also via the station footbridge. |
| Impaired mobility set down |
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| Disabled parking |
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| Wheelchairs |
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| Ticket gates |
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| Station Car Park | |
|---|---|
| Operator | APCOA Parking |
| Spaces | 75 |
| Opening times |
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| Charges |
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| Contact details | 0330 333 9232 From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50 |
| Bus services available |
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| Bus services information |
Information to plan your onward journey is available in a printable format here |
| Cycle storage available |
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| Storage type | Stands |
| Spaces | 50 |
| Sheltered | Yes |
| CCTV | Yes |
| Storage location | On Platform 1/2 |
| Transport | Information |
|---|---|
| Taxi rank available |
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| Taxi rank information |
outside station front |
| Airport available |
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| Port available |
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