Please only travel if essential on Sunday 3 December, services are expected to be extremely busy due to industrial action and engineering work affecting other train operators - more information
We are aware of the ASLEF Union's plans for industrial action at CrossCountry on Thursday 7 December, and action short of a strike between Friday 1 to Saturday 9 December – more information
You can book up to 90 days in advance.
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Train operators can only release tickets for sale up to 90 days in advance.
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Going departing after
|Ticket office opening hours||Monday to Friday: 07:10 to 09:40|
|Self service ticket machines|
|Collection of pre-purchased tickets|
|Get Oyster card here|
|Top up Oyster pay as you go here|
|Use Oyster pay as you go here|
|Oyster information||Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.|
|London Fare Zone||Zone 3|
|British Transport Police||0800 40 50 40|
|Haydons Road station customer services|
|Lost property||Monday to Sunday: 24 Hours a Day|
|Lost property contact details|
|Lounge opening hours|
|Waiting room information||Unheated waiting shelters are available on the platforms.|
|Tourist information office|
|Bureau de change|
See below for times when this station is staffed.
Assistance can be pre booked up to two hours before departure by contacting Assisted Travel.
If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.
Trains calling at this station do not have on board staff. You can arrange assistance on arrival by:
Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:Monday to Sunday: 24 Hours a Day
|Helpline contact details||If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - [email protected] | Phone - 0800 058 2844 | Textphone - 0800 138 1018|
|Customer help points available|
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below. On-train staff are also available to assist you on and off some services.
Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.
If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:
• pressing the 'emergency & assisted travel' Help Point button
We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.
Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.
|Staff help opening times||Monday to Friday: 07:10 to 09:40|
|Accessible ticket machines|
|Accessible ticket machines information||All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details|
|Accessible ticket office counter|
|Ramp for train access|
|Accessible public pay phones|
|National key toilets|
|Step free access coverage||
This is a Category B3 station: Step - free access to platform 1 (towards London). Steps to platform 2 (towards Sutton).
Assistance Meeting Point is the Ticket Office.
|Impaired mobility set down|
|Car parking available|
|Bus services available|
|Bus services information||Information to plan your onward journey is available in a printable format can be found here|
|Cycle storage available|
|Storage location||Platform 1|
|Taxi rank available|
|Taxi rank information||NO|