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Going departing after
Facility | Information |
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Ticket office information | Various locations around station |
Ticket office opening hours | Monday to Sunday: 05:00 to 23:59 |
Self service ticket machines |
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Collection of pre-purchased tickets |
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Service | Information |
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British Transport Police | 0800 40 50 40 |
CCTV |
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Information Systems |
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Service | Information |
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Heathrow Terminals 2 & 3 (Rail Station Only) station customer services |
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Left luggage |
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Left luggage contact details | |
Lost property |
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Lost property contact details |
Facility | Information |
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Lounge |
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Lounge opening hours |
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Facility | Information |
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Seating area |
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Waiting rooms |
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Waiting room information | no |
Trolleys |
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Refreshment facilities |
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Toilets |
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Baby changing |
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Pay phone |
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Public Wi-Fi |
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Post box |
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Tourist information office |
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Cashpoint |
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Bureau de change |
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Shops |
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Showers |
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Facility | Information |
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Helpline information |
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
Helpline contact details | 0800 197 1329 |
Customer help points available |
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Staff help |
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Staff help opening times | Monday to Friday: 05:00 to 00:00 Saturday: 05:00 to 00:00 Sunday: 05:00 to 00:00 |
Accessible ticket machines |
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Accessible ticket office counter |
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Accessible ticket office counter information | To be introduced April 2007 |
Induction loop |
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Ramp for train access |
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Accessible taxis |
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Accessible public pay phones |
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National key toilets |
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Step free access coverage |
Whole Station
Level access to platforms, lifts to airport facilities. Ticket Office is step free. Wheelchair users can board trains with ease as the platforms are level with the trains. |
Impaired mobility set down |
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Disabled parking |
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Wheelchairs |
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Ticket gates |
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Car parking | |
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Car parking available | ![]() |
Bus services available |
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Bus services information |
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Cycle storage available |
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Transport | Information |
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Taxi rank available |
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Taxi rank information |
has taxi ranks at the airport terminals |
Airport available |
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Port available |
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