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Going departing after
|Ticket office information||
In the waiting shelter on the Manchester bound platform
Accepts card payments only
|Ticket office opening hours||Monday to Friday: 06:30 to 13:00 Saturday: 07:30 to 14:00 Sunday: 09:00 to 16:30|
|Self service ticket machines|
|Collection of pre-purchased tickets|
|British Transport Police||0800 40 50 40|
|Rail Replacement Service||
Replacement transport to Stockport will call at the bus stop on Wellington Road North adjacent to Brook Road Replacement transport to Manchester will call at the bus stop on Wellington Road North by the junction with Claremont Avenue.
|Heaton Chapel station customer services||08002006060|
|Lost property||Monday to Sunday: 07:00 to 22:00|
|Lost property contact details||
|Lounge opening hours|
|Waiting room information||shelters only|
|Tourist information office|
|Bureau de change|
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.Monday to Sunday: 24 Hours a Day
|Helpline contact details||0800 138 5560 text relay 18001 0800 138 5560|
|Customer help points available|
|Customer help points information||
|Staff help opening times||Monday to Friday: 06:05 to 18:30 Saturday: 07:00 to 18:30 Sunday: 09:10 to 16:30|
|Accessible ticket machines|
|Accessible ticket office counter|
|Accessible ticket office counter information||
Ticket office staff make every effort to provide the assistance that disabled passengers require.
|Ramp for train access|
You can pre arrange an accessible taxi by calling customer experience Tel: 08002006060
|Accessible public pay phones|
|National key toilets|
|Step free access coverage||
Services towards Manchester (platform 2) : From Heaton Moor Road, up 1 step into the ticket hall, turn right down 18 steps and then a further 25 steps onto the platform. When the ticket hall is closed use the entrance on Tatton Road North (30 paces from the junction of Heaton Moor Road) down a ramp (63 paces, 1:7 slope) onto the platform. Services towards Stockport (platform 1) : Either use the entrance at the junction of Heaton Moor Road and Edgerton Road North, through a 5ft wide gate and down 41 steps onto the platform, or level access is available 200 paces down Edgerton Road North from Heaton Moor Road along a ramp (26 paces, 1:7 slope) onto the platform
To find our more about travelling around this station, please see the 360 map click here
|Impaired mobility set down|
No designated area is provided. Street set down only available.
|Car parking available|
|Bus services available|
|Bus services information||
On both sides of Heaton Moor Road for buses to Manchester, Stockport or Reddish. Busline 0871 200 2233
|Cycle storage available|
|Storage type||Lockers, Stands|
|Storage location||Platform 1 & 2|
|Taxi rank available|
|Taxi rank information||